1、would you like to read these news papers or magazines?您想看这些报纸或杂志吗?2、would you like anything to drink first?您想先喝点什么?3、here is todays menuwhat would you like to have?这是今天的菜单，你想吃些什么?4、thank you for waiting sirhere you areanything more?谢谢，让您久等了。这是您的饭和咖啡，还要点什么? 5、how about the sweet?甜食要不要? 6、may i clear up your table now?现在可以收拾您的桌子吗? 7、are you going to study there or just for sight seeing?你是去学习还是只去旅游? 8、the flight has been delayed because of bad weather由于天气恶劣，航班已经延误。 9、we cant take off because the airport is closed due to poor visibility.由于低能见度，机场关闭，我们不能起飞。 10、our plane is bumping hardplease keep your seat belt fastened。我们的飞机颠簸得厉害，请系好安全带。before take-off起飞前1. morning, madam（sir）. welcome board!早上好，女士（先生）。欢迎登机！2. may i introduce myself, im _, the chief purser of this flight.请允许自我介绍。我叫_，本次航班的乘主任务长。3. morning, sir. welcome aboard. business class or economy?早上好，先生。欢迎登机。坐公务还是经济舱？4. follow me, please. your seat is in the middle of the cabin.请跟我来，您的座位在客舱中部。5. an aisle seat on the left side - here you are, sir.是左边靠走廊座位-这是您的座位。6. im afraid you are in the wrong seat. 20c is just two rows behind on the other aisle.恐怕您坐错位子了，20c正好在那边走廊的后二排。7. excuse me for a second, ill check.请稍等一下，我查查看。8. the plane is about to take off. please dont walk about in the cabin.飞机马上要起飞了，请不要在客舱内走动。9. you know the weather in hongkong is not so good. it has been delayed.你知道香港的天气不太好，飞机延误了。10. air china flight ca937 leaves at 0730 in the morning.中国国际航空公司ca937航班，上午7：30起飞。11. flight no. 926, leaving tokyo at 1740, flies nonstop back to beijing.ca926航班17：40离开东京直飞回北京。12. youre flying economy class. is that right?您是坐经济舱，对吗？emergency situation紧急情况1. fasten your seat belts immediately. the plane will make an emergency landing because of the sudden breakdown of an engine.马上系好安全带。由于飞机发动机出现故障，将做紧急迫降。2. dont panic!不要惊慌。3. our captain has confidence to land safely. all the crew members of this flight are well trained for this kind of situation. so please obey instructions from us.我们的机长完全有信心安全着陆。我们所有的机组人员在这方面都受过良好的训练，请听从我们的指挥。4. take out the life vest under your seat and put it on!从座椅下拿出救生衣，穿上它！5. dont inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by pulling down the red tab.请不要在客舱内将救生衣充气！一离开飞机立即拉下小红头充气。6. put the mask over your face!戴上氧气面罩！7. bend your head between your knees!把你的头弯下来放在两膝之间！8. bend down and grab your ankles.弯下身来，抓住脚踝。9. get the extinguisher.拿灭火器来！10. open seat belts. leave everything behind and come this way!解开安全带，别拿行李，朝这边走！11. this plane has eight emergency exits. please locate the exit nearest to you. 本架飞机有八个安全门，请找到离你最近的那个门。12. jump and slide down!跳滑下来！1. morning, madam（sir）. welcome board!早上好，女士（先生）。欢迎登机！2. may i introduce myself, im _, the chief purser of this flight.请允许自我介绍。我叫_，本次航班的乘主任务长。3. morning, sir. welcome aboard. business class or economy?早上好，先生。欢迎登机。坐公务还是经济舱？4. follow me, please. your seat is in the middle of the cabin.请跟我来，您的座位在客舱中部。5. an aisle seat on the left side - here you are, sir.是左边靠走廊座位-这是您的座位。6. im afraid you are in the wrong seat. 20c is just two rows behind on the other aisle.恐怕您坐错位子了，20c正好在那边走廊的后二排。7. excuse me for a second, ill check.请稍等一下，我查查看。8. the plane is about to take off. please dont walk about in the cabin.飞机马上要起飞了，请不要在客舱内走动。9. you know the weather in hongkong is not so good. it has been delayed.你知道香港的天气不太好，飞机延误了。10. air china flight ca937 leaves at 0730 in the morning.中国国际航空公司ca937航班，上午7：30起飞。11. flight no. 926, leaving tokyo at 1740, flies nonstop back to beijing.ca926航班17：40离开东京直飞回北京。12. youre flying economy class. is that right?您是坐经济舱，对吗？ （）您好，欢迎。Good morning (afternoon,evening) sir,welcome aboard.（）是，对。Yes, I see.（）请。Please.（）是，马上就去。Yes,Im going away right now.（）很报歉（对不起）。Im sorry.（）让你久等了。Thank you for waiting (sir)。（）是，马上给您拿来。Ill get one for you in just a moment.（）打扰了（过意不去）。Excuse me.（）知道了（不知道）。Yes, I know (No, I dont know).（）是您叫我吗？Did you call me?（）不清楚，马上查询。Im not sure, Ill check it.（）不客气。Its my pleasure.（）谢谢。Thank you very much.（）托您的福。Thanks to you.（）祝您旅途愉快。I hope enjoy your flight 1.请做一下自我介绍 2.你为什么想当一名乘务员？ 3.你父母对你当乘务员怎么看？ 4.你从何时起想成为一名空中乘务员的？ 5.你想拿多少月薪？ 6.如果你被录用，你会与我们共事多久？ 7.如果乘客提议结伴旅行，你会怎么做？ 8.请你说一说学分达到平均分以上的原因？ 9.你以前做过兼职吗？ 10.你在学校生活期间的特殊活动是什么？ 11.学校生活给你印像最深的是什么？ 12.在上大学前你做什么？ 13.你打算在此工作多久？ 14.你对工作时间以外的超时工作怎么看？ 15.请说一说本人的职业观？ 16.你决意离职的动机是什么？ 17.你向其它公司申请了吗？ 18.你认为自己的英语实力如何？ 19.你有资格证和特殊技能吗？ 20.你认为自己的性格如何？ 21你的优点和缺点是什么？ 22.学生时代印象最深的是什么事？ 23.你喜欢什么俱乐部活动？ 24.你有学位吗？ 25.你的大学成绩如何？ 26.你最喜欢哪一课？ 27.你在大学的专业是什么？ 28.你毕业于哪一所高中（大学）？ 29.你理想中的女性形象应该如何？ 30.你认为自己的能力中具有竞争力的是什么？ 31.你最近关心什么？ 32.大学时做过什么活动？ 33.请说一说你所知道的鸡尾酒的种类