导游英语口语测试题库导游英语口语测试题库 Dialogue 1 As a local guide, you are picking up a group from the UK led by Mr. Grant at the airport. You are holding a welcome sign with “Grant” and your companys name on it. Your dialogue will include the following points: A. Greetings. B. Ask if the group is led by Mr. Grant. C. Make a brief introduction to yourself and your company. D. Inquire details concerned. Dialogue 2 Perform as the tour guide to get a last minute notice of “change of plan” which requires you to rush to the airport to meet a tour group. The tourists have been waiting for a long time when you get there and they are full of grumbles. Please make a dialogue with them to deal with the complaints. Your dialogue will include the following points: A. Make an apology. B. Explain the reasons for being late. C. Give some solutions. Dialogue 3 Perform as a local guide. Before you receive the group, you call Hilton Hotel to change your reservation for the group. But there is no room available. Make a dialogue with the receptionist. Your dialogue will include the following points: A. Introduce yourself and your group. B. Tell the receptionist that you need one more double room for two new comers. C. Ask the receptionist whether the room is available. D. Discuss with the receptionist for the solutions. Dialogue 4 Suppose you are a tour guide, after identifying your group, you find that a guest lost one piece of his luggage and looks very anxious. You try to help him get it back. Your dialogue with the guest will include the following points: A. Soothe the guest. B. Ask for the details about the luggage: size, color, material, etc C. Contact the concerned department of the airport. Dialogue 5 Act as a local guide. Now, you are taking Tom, an individual guest from the airport to the hotel. You are talking with him when the coach is about to start. Your dialogue will include the following points: A. Introduce yourself, your travel agency and the driver. B. Give a brief introduction to the city and the hotel. C. Answer some questions asked by the guest. Dialogue 6 Act as a tour leader. You are taking fifteen tourists to San Francisco at the airport. The flight has been delayed due to engine trouble. You contact the clerk of the airline counter with the following points: A. Tell the clerk who you are and your group number. B. Ask if new departure time available and whats the new check-in time. C. Tell the clerk that the group should arrive in Beijing before 6:00 p.m. for a connecting flight to San Francisco, and ask if there is another flight available. D. Give the passports and boarding cards to the clerk for the new flight. Dialogue 7 The tour leader demands to change the hotel, and declares that he has booked one nearby. Perform as a local guide to make a dialogue with the tour leader. Your dialogue will include the following points: A. Make sure the reasons for changing. B. Confirm with the group leader that the extra payment above stipulated price and the fees for canceling reservation should be covered by the tourists. Dialogue 8 Suppose you are a tour leader. The driver is parking the coach in the parking lot of Hilton Hotel. You and your tour group are still on the bus. Your dialogue will include the following points: A. Ask the group to stay in the coach. B. Ask the tourists for their passports. C. Ask the driver to keep the coach closed. Dialogue 9 Suppose you are a tour leader. You have checked in for your tour group and now you have just returned to the coach. Your dialogue with the tourists will include the following points: A. Assign the room cards to the tourists. Ask the tourists to get off the coach one by one and remind them of not leaving anything behind. B. Help the tourists take their luggage out of the compartment of the coach. C. Count the tourists and tell them the elevator is on the left side of the front office. D. Tell the tourists the supper will begin half an hour later in the Chinese restaurant on the second floor. Dialogue 10 Suppose you are a tour leader. You approach the front office of Beijing Hotel to check in for your tour group. Your dialogue will include the following points: A. Tell the receptionist who you are. B. Check in for your tour group. C. Ask for bellman to carry the luggage and a wheelchair for a guest with a bad sprain. Dialogue 11 Act as the tour guide and go through the check-in formalities in the hotel. You are told that some of the twin rooms of your group have been replaced by triple rooms, for it is high season and the rooms in the hotel are in short supply. When you assign the tourists to the triple rooms, they refuse to check in. Make a dialogue with relevantpersons.Yourdialoguewillincludethe following points: A. Explain the reasons for being replaced. B. Soothe the tourists. C. Offer some solutions to the problem. Dialogue 12 Suppose you are the tour guide and you are leading the guest to his room. But the guest is not satisfied with the room because it is facing to the