供應鏈管理之全球最佳實務,勤業管理顧問公司 Arthur Andersen Business Consulting 陳光敏 (Timothy Chen),SCM Global Best Practice,Agenda,Global Best Practice Supply Chain Global Best Practice Introduction Case Study 1 & 2 (Capacitor & Notebook) Q & A,5 min 20 min 10 min 5 min,How Can Best Practices Be Applied ?,Re-engineering Process Improvement Model TQM Benchmarking,Arthur Andersen Global Best Practice Knowledge Space,Supply Chain Global Best Practice,Links in the Supply Chain,Senior management Customer service Design Marketing and sales Production Purchasing Logistics Treasury management,Senior Management Link,Summary of Best Practices Give visible support Align SCM objectives with strategic plan Provide SCM training,Source Material: “Beyond Logistics:Supply Chain Management“,Senior Management Link,Three import ways senior management can contribute to the SCM,Source Material: “Beyond Logistics:Supply Chain Management“,Mandating performance measurement Performer - Xerox Best practice - Identify performance measurement,Allocation resources to the program Performer - SmithKline Beecham Best practice - Contracted with a consultant firm to develop “learning-by-doing“ courses,Customer Service Link,The customer service link can be a source of valuable information for organizing the entire supply chain,Performer - Federal Express Best Practice - Survey customer to identify incidents of dissatisfaction Broadcast incident occurrences and improvement Respond quickly to incidents of customer dissatisfaction Create incentives for employees to improve performance Monitor the customer service initiative,Source Material: “Not Resting on Its Laurels“,Customer Service Link,Design Link,Summary of Best Practices Create a consistent flow of new products into the marketplace Manage carefully the new product generation, development and gestation process. Invoke key suppliers in the product design process,Design Link,Performer - Xerox Best Practice - Xerox made critical suppliers part of “Team Xerox“ Implement “Black-box sourcing“ concept 100% increase in quality, 75% reduction in material costs, more than 75% reduction in total manufacturing lead time,Source Material: “The Design Team: Suppliers Move Into the Line of Fire“,Marketing and Sales Link,Summary of Best Practices Form partnerships with distributors Identify and develop innovative marketing strategies Use a multichannel system to reach diverse and unique customer segments Offer value-added incentives to secure distributors Allow distributors to assemble products on order and by demand Set up a network of distributors,Marketing and Sales Link,Performer - Dell Computer Corp. Best Practice - Innovative distribution channels Dell has dropped its retail distributors and is pursuing other distribution channels, including direct marketing and internet order taking Over the past 20 years, the personal computer dealers share of profits grew from 13 to 63 %, while the manufacturers share fell from 79 to 29 % of total profits.,Source Material: “The Dynamics of Corporate Growth“,Marketing and Sales Link,Performer - IBM, Sun Microsystems, AT&T Global Information Solutions, Hewlett-Packard, Acer America Corp. Best Practice - Final assembly by distributors Distributor can configure the products at order and by demand. Reduction in inventory requirements for resellers and a quicker to-market time,Source Material: “Distributors Jump on the Bandwagon“,Production Link,Operating with lean resources: Minimized inventory Tighter schedules Smaller batch Optimized factory and warehousing facilities,Production Link,Performer - TOYOTA / Freudenberg-NOK Best Practice - Lean production system Toyota developed the lean production system using a combination of JIT manufacturing, TQM, and CI Freudenberg-NOK implement “Get Rid of Waste Through Team Harmony (GROWTTH)“,Source Material: “Freudenberg-NOK promotional materials“,Purchasing Link,Summary of Best Practices Develop an SCM strategic plan for purchasing Streamline PO process Implement EDI with selected suppliers Implement vendor management program,Purchasing Link,Performer - Janssen Pharmaceutical Group Belgium-based subsidiary of Johnson & Johnson Pharmaceutical Best Practice - SCM plan and IT tools SCM plan was prepared around 3 major objectives: Increase internal customer satisfaction Reduce the total cost for goods procurement Improve purchasing staff efficiency and job satisfaction PROMS (electronic procurement management system) & EDI (electronic data interchange) ordering system.,Source Material: “Supply Chains: Reengineering a Belgium Unit“,Logistics Link,Summary of Best Practices Minimize global movement Implement a warehouse management system Qualify third-party logistics services providers,Logistics Link,Performer - EMC Corp. EMC Corp. has for 14 years been manufacturing “high-availability“ computer storage. Best Practice - Minimize global movement Minimize vendors number QA on vendor site,Source Material: “How Logistics Gives EMC a Strategic Edge“,