What is in a letter of complaint ? ACTION State the facts 陈述事实 Last month, we ordered twenty dozen copies of Writing paper from you The above shipment of components was delivered today, and was checked on delivery. Make a complaint提起投诉 The reason you make a complaint / the inconvenience caused 1.On checking the camera I discovered that it did not function. 经检查发现我的相机似乎不能用 2. You assured us that you could deliver the curtains within one week, yet this has not happened. 贵方保证窗帘一周内定能送到，然而至今我们仍未收到。 Make a complaint提起投诉 1. Although you delivered ten dozen ABC tin openers, you have asked us to pay for twelve dozen. 贵方运到的是十打开罐器，但是却要求我方付十 二打的货款。 2. Your slowness is causing a great deal of inconvenience. 由于贵方办事拖拉，给我方带来极大不便。 Solution to the problem提出解决方案 We /I should be obliged if you would replace the goods you delivered with the correct ones. 贵方若能更换发错的货物，我们/本人将不胜感激。 We should appreciate your looking into this matter and arranging for delivery within the next three days. 谨希望贵方能对此进行调查，三天之内安排发货，我们将不 胜感激。 Speak out your intention(表明立场) Further delays in delivery will/may/might/could result in cancelling our order. 如果贵方再次延误交货，我们将可能取消订单。 If you not refund all the money we have paid, we shall have no choice but to seek legal advice in the matter. 如果我方已付款项不能全额退还，我们别无选择，只能向律 师征询法律意见。 a letter of complaint Following my recent experience of your hotel, I have decide to send you some feedback in the hope that you can improve your service. -arrive at receptionist at 6 pm, theres no my booking record, I waited 45 minutes -meeting room was double-booked, meet my clients in smaller room. -while I agree with the sentiment of this policy, I dont think that changing at least one towel is unreasonable. Despite having been very satisfied with your services in the past I may have to reconsider using your hotel Dear Sir or Madam, Following my recent experience of your hotel, I have decided to send you some feedback in the hope that you can improve your services. I arrived at reception at 6pm on 7th November to find there was no record of my booking. As a result of this I waited 45 minutes. The following day, my two clients and I were delayed due to the meeting room being double-booked. Eventually we were given another smaller room. Finally, towels were not changed overnight. Room service explained that this was Because of the hotels environmentally-friendly policy. While I agree with the sentiment of this policy, I do not think that changing at least one towel is unreasonable. Despite having been very satisfied with your services in the past I may have to reconsider using your hotel in the future. I would be grateful to hear any comments you have to make in writing. Yours faithfully, xxx P 83 Listening - What happened next? ZDNF College English Teaching Center BEC the 26th April was unavailable at short notice we had to get a replacement trainer we added the lost time on the end of the two days you company sent an extra person discovery Positive feedback WritingResponding to a letter of complaint Response to a letter of complaint Thanks for your recent letter regarding your stay at our hotel. I regret that the experience did not achieve your normal expectations. I have now spoken to the staff involved and as a result I am in a position to comment. -online booking system has been undergoing some changes and this may have affected your booking - apologize for any delay and inconvenience caused, but all meeting rooms are equipped with the same level of services The hotel thinks it must play its part in working towards helping the environment. However, your comments on towels will be raised at our next meeting on this policy. - offer you a free two-day voucher, which can be used at this hotel in the future. - best regards ZDNF College English Teaching Center BEC Dear Mr., Thank you for your recent letter regarding your stay at our hotel. I regret that the experience did not achieve your normal expectations. I have now spoken to the staff involved and as a result I in a position to comment. Unfortunately, our online booking system has been undergoing some changes and this may have affected both your booking of a room and the meeting room. I apologise for any delays but please note that all our meeting rooms are equipped with the same level of services. With regard to the policy on towels, the hotel feels that it must play its part in working towards helping the environment and so we have recently considered a number of ways in which to achieve this. However, your comments on towels will be raised at our next meeting on this policy. Following you letter therefore, I wish to apologise for any inconvenience caused. I would like to offer you a free two-day voucher, which can be used at this hotel in the future. We look forward to your next visit and any further feedback you have. Yours sincerely, Xxx 你只闻闻到我的香水，却没看到我的汗水。 你否定我的现现在，我决定我的未来！ 你嘲笑我一无所有，不配去爱爱，我可怜你总总是等待。 你可以轻视轻视 我们们的年轻轻，我们们会证证明这这是谁谁的时时代。 梦想是注定孤独的旅行，路上少不了质质疑和嘲笑， 但那又怎