Unit 2,Hotel,You are able to: Be familiar with hotel facilities and hotel clerks Be acquainted with hotel procedures Use the proper expressions to carry out hotel procedures Write reservation cards You are suggested to: Know about hotel etiquettes Know about some world-famous hotels,Learning Objectives,Contents,Languange Focuss,Kinds of hotels in the United States: Places to stay for a short time may be called hotels, hostels, motels or motor hotels, inns, lodges or resorts. Hostels, also referred to as youth hostels, are often for students working away from home. Motels have plenty of parking space and are usually near a freeway of highway. Inns are usually motels. Lodges and resorts, or resorts hotels, are in the mountains, on the coast, or near lakes.,Warming-up Exercises,Kinds of beds: Beds go by many different names. They are single, twin, double, queen and king size ones. “Long boys” are for exceptionally tall people. At some hotels, queen beds are the smallest size used, so a double room has two of them. Some hotels even offer their guests waterbeds. A rollaway can be moved into a room to sleep an extra person. Hide-a-beds are sofas that fold out to make beds.,Warming-up Exercises,People working in hotels: Desk clerks make reservations, check people in and out of the hotel, take care of keys, and handle problems. Switchboard operators answer the phone and transfer calls to the people who are being called. Room service waiters take orders for food and drinks in peoples rooms, bring the orders and sometimes take the dirty dishes away. Maids clean the rooms and change the sheets. A bell-man or a bell-boy carries hotel guests bags to their rooms.,Warming-up Exercises,Facilities in hotels: The front desk is where you find the desk clerk. People go there to check in or out, to turn in or pick up their keys, their mail and messages, or to complain about something in the hotel. Lobbies are big, open rooms near the front desk. Usually people go there to meet friends. Lounges are comfortable bars. People go there to have a drink and relax. Suites are sets of rooms - usually a bed room and living room, sometimes with a kitchen - that you can rent in a hotel. Meeting rooms are for meetings. People rent them to meet other people or talk about business when they dont want to do it in their rooms. Gift shops have souvenirs, books, and cards. Bars are sometimes built around pianos. People can sit very close to the piano and listen to the music.,Warming-up Exercises,Directions: Have you heard about the names of the famous hotels in the pictures below? If you have no idea, please turn to the Internet or your partner for help.,Warming-up Exercises,hotel n. 酒店，宾馆，旅馆，饭店 hostel n. 旅社，招待所； （英）大学宿舍， （英古）旅馆 motel n. 也作 motor hotels 汽车旅馆 inns n. 小旅馆， 客栈 lodge n. 乡间小屋，旅社 resort n. 度假胜地，度假村 single bed 单人床 twin beds 两张单人床 double bed 双人床 queen size bed 加大双人床 king size bed. 特大号床 receptionist 接待员 switchboard operators 接线员 a bell-man 也作 a bell-boy 门童 resident manager 客房部经理 the front desk 前台 lounges 大堂 a single room 单人间 a double room 双人间,Languange Focus,Task 1 Exercise 1 Directions: Now you will hear a short dialogue. Listen carefully and choose the best answer from the four choices.,1. James is a _ A. receptionist B. guest C. bellman 2. Mr. Smiths room is _ A. 1023 B. 1203 C. 1320 3. James helps Mr. Smith take his _ A. key B. luggage C. Bag 4. James show Mr. Smith to _ A. his room B. the dining hall C. the reception desk,Part I Listening and Speaking,Exercise 2 Directions: Now you will hear a conversation. You are required to put in the missing information.,M: Excuse me, can you show for me? W: Yes. Follow me, please. This is your . Its also your room card. M: Oh, I see. Its card. W: Yes, sir. This is your room. M: Looks _ W: If you need anything, just call _ M: Thanks.,Part I Listening and Speaking,my room,room key,all-in-one,great,the reception,Exercise 3 Directions: Now you will hear a conversation. You are required to put in the missing information.,A: _, may I come in? B: Come in, please. A: Whats _, sir? B: The _ doesnt flush. A: Let me see. Oh, its clogged. Its _ now. You can try it. B: Yes, its _now. A: If you need any other thing, please let us now. B: Yes, I will.,Part I Listening and Speaking,Repairman,the trouble,toilet,all right,working,Exercise 4 Directions: Now you will hear a short dialogue. Listen carefully and decide whether the following statements are true or false.,1. _ A receptionists only job is to register the guest. 2. _ Its not necessary for a receptionist to answer the guests phones. 3. _The bellman gives the guests their room keys. 4. _A receptionist should explain the hotels services to the guests. 5. _A receptionist should wish the guest a enjoyable stay at the hotel.,