How to Polish Glassware & Cutlery FOOD&BEVERAGE SERVICE MODULE Margaret Resort Sanya Introduction 前言 At Margaret Resort Sanya we have always ensure that all glassware and cutleries serve to guest must be perfectly clean and in good condition. 在三亚玛格瑞特度假酒店，我们确保为客人提供的餐具和酒水杯是干净和 完好无损的。 Objective 目标 By the end of this Session, our Objective is to ensure that you have learned “ How to polish glassware & cutlery” with Confidence, and according to our defined Standards. 在本次课程的结尾，我们的目标是确保你能按照我们所讲授的标准 学会“如何擦亮玻璃器皿和餐具”。 Any Questions? 有什么问题吗？ 1. Collect clean glassware/cutlery 取干净的玻璃器皿/餐具 Where do you collect glassware/cutlery? 你到哪里取玻璃器皿/餐具？ -Washing area 洗碗区 What must you sure? 你需要确定什么？ -Glassware/cutlery have been washed 玻璃器皿/餐具已经清洗好 -Glassware/cutlery have rested after washing(to prevent thermal shock) 玻璃器皿已经清洗完搁置（防止热冲击） -Express water has been drained off -显示水已经流干 2. Deliver to polishing area 送去擦拭区 What must you be aware of when delivering? 当你送去时你需要知道什么？ -Handle with care -小心拿着 -Do not shake jolt racks excessively -不能过分地摇晃 -Avoid excessive noise -不能发出太大的噪音 -Sort out cutlery(to ease polishing later) -挑选分类餐具（容易擦拭） 3.Prepare hot water in silver pot 准备装有热水的银壶 How should water be? 我们应该使用怎样的水？ - Water should be boiling/steaming hot(100) - 应该是沸腾的开水（100） 4. Steam glassware over hot water/dip cutlery into hot water 把玻璃器皿/餐具浸入热水 How should you hold glasses? 你应该如何拿杯子？ - Stem base area - 杯子或杯子下部 How do you steam glasses? 你如何用蒸汽蒸杯子？ -Turn glasses upside down -把杯口向下 -Place over hot water to steam glassware -把杯口浸入热水 4. Steam glassware over hot water/dip cutlery into hot water 把玻璃器皿/餐具浸入热水 How do you hold cutlery? 你如何拿着餐具？ - Hold on to handle - 拿着餐具手柄 How many cutleries do you hold ant one time ? 你能同时拿多少个餐具？ - About 5-6 pieces(no more than what you can handle) - 大约5到6个（不能超过你所能拿的） 5. Polish glassware/cutlery 擦拭玻璃器皿/餐具 What do you use to polish glassware? 你使用什么擦亮玻璃器皿？ - Use a glass cloth - 使用玻璃擦布 How do you polish glassware? 你如何擦拭玻璃器皿？ - Hold one end of cloth - 拿着布的一端 -Place other end of cloth into glass till it reaches the base -把另一布端放进杯子底部 5. Polish glassware/cutlery 擦拭玻璃器皿/餐具 - Insert thumb into glass - 把拇指放进杯子 - Roast both hands in opposite directions - 双手反方向转动 - Waiters cloth - 服务巾 How do you polish cutlery? 你如何擦亮餐具？ - Polish thoroughly with other end - 彻底地擦拭另一端 6. Check glassware/cutlery 检查玻璃器皿/餐具 How should you hold glasses? 你应该如何拿杯子？ - Stem base area - 杯子或杯子下部 - Hold glass against light source - 拿着杯子放在光源下 What must you check for glassware? 你必须检查杯子什么？ - No lipstick/finger prints - 没有口红/手指印 - No chip/cracks - 没有破裂 - No trace of food, e.g: trace of cheese tends to stick onto cutlery - 没有食物的痕迹，例如：奶酪的痕迹黏在餐具上 - Good shine - 光亮的 Deliver polished glasses to service station 把已擦亮的杯子送到工作台 What do you use to transport? 你使用什么去转送？ - Trays - 托盘 What must you ensure? 你必须确保什么？ - Dry, clean tray - 托盘是干净的 - Balanced carefully - 小心保持平衡 Checking the Standard 检查标准 Q: Where do you collect glasses/cutlery? 你到哪里取玻璃器皿/餐具？ Q: What must you ensure? 你必须确保什么？ Q: What must you be aware of when delivering? 当你送去时你需啊知道什么？ Q: What do you say to the guest? 我们要对客人说什么？ Q: How should water be? 怎样的水？ Q: How should you hold glasses/cutlery? 你应该如何拿杯子？ Q: How do you steam glasses? 你如何用蒸汽蒸杯子？ Q: How many cutleries do you hold at one time 同一时间你能拿多少个餐具 Checking the Standard 检查标准 Q: What do you use to polish glassware/cutlery? 你是用什么擦亮玻璃器皿/餐具？ Q: How do you polish glassware/cutlery? 你如何擦拭玻璃器皿/餐具？ Q: How do you hold glass? 你应该如何拿杯子？ Q: How do you check glass? 你必须检查杯子什么？ Q: What must you check for glassware/cutlery? 我们必须检查什么？ Q: What do you use to transport? 你使用什么区转送？ Q: What must you ensure? 你必须确保什么？ Any Questions?