国际商务礼仪 light（International business etiquette light）This paper contributed by andystliu.PPT document may at the WAP end of the browsing experience poor. Suggest you select TXT, or download the source file to the machine view.The training contentThe six principles of international business etiquette business etiquette reception office dining etiquette etiquette personal occupation imageOneWhat is the etiquetteThe definition of etiquette is very extensive. In general, maintain friendly relationship with the people around you is. Very good, it is good manners. China a state of ceremonies. Confucius said: dont learn ritual, not to stand.TwoInternational business success six strategies1. respect for different cultures, not commented on. 2. understand their point of view. 3. be considerate. 4. to be flexible and patient. 5. develop good listening skills. 6. ready to cope with unusual experience.ThreeThe basic principle of etiquetteThe essential guide to business etiquette: three TYou Tact you Timing you Tolerance tolerance time witFourSix principles of business etiquette1. recognize the subjective position. 2. observe time and cherish life. 3. weight and respect for others. Discuss with more than 4. tone. 5. avoid scaring others. 6. respect the privacy of others.FiveThe training contentThe six principles of international business etiquette business etiquette reception office dining etiquette etiquette personal occupation imageSixThe quality of reception staffProfessional appearance and courteous attitude spirit active speech and deportmentSevenThe service reception habit? Indifference to the customer perfunctory customers like to cling to the robot commanding hospitality regulations to allow customers to run around here and there has nothing to hang up,EightReception etiquetteSix essentials of 1. visitors: 2. kind of attitude tone: let the other feel welcome 3. and 4. to determine the name / business etiquette 5. visitor information timely reply 6.NineVisitors booking reception etiquetteSee step 1. step 2. customers to greet and guide customers to exchange name card 3. steps into the reception room tea or coffee acne step 4. step 5. step 6. to discuss the end of negotiations out step 7. (1) as the situation can be sent the guest reception room, elevator and office door (2) sent to the elevator mouth, pay attention to help customers take elevator (3) sent to the office door goods elevator ride attention etiquetteTen(1) immediately stood up to greet customers.To deal with temporary visitors etiquetteStep 1. step 2. for visitors to see what name and step 3. quickly contact the respondents(1) immediately stood up to greet customers with a smile (1) politely confirm guest name, visit the object and visits (1) quickly contact the respondents, the name told the visitors and visit (1) asked respondents indicating (A) to the reception room (B) to the Office (C) no time to interview, please leave a message.Step 4. in accordance with the instructionsElevenTo deal with temporary visitors etiquetteStep 4. (A) to guide visitors to the conference room (1) located at the front left and right hand to visitors, or the left palm together, arms forward, tilted about 45 degrees. Guide visitors to the reception room on acne. (2) tea or coffee. (3) respondents told visitors immediately or a few minutes later. (1) guide visitors to the office and tell the visitor to visit the object after tapping the office door, and said: Zhao Jingli, XX, Huang Ke Long visit. (2) will guide visitors to respondents, take a step back, and then turned to leave a step, and then turned to retire. (1) tell visitors very unfortunately, respondents are busy, dont have time. (2) please visitors to leave a name card, to convey information. (3) both hands under the information, visitor politely.TwelveStep 4. (B) to the respondents OfficeStep 4. (C) told visitors, respondents dont have timeGuide / Elevator etiquetteStep 1. with the guests or elders came to the elevator before step 2. to lift (1) according to the elevator. (1) if the guests or elders when more than one person, can first enter the elevator, the side door, politely say come in guests or elders entered the elevator mouth. (1) the guests or elders to go to the floor. (2) if the lift time into other personnel, can take the initiative to ask to go to the floor to help press. (3) the elevator visual status of greeting, such as no outsiders or other colleagues at the discretion necessary greetings. (4) the elevator man facing sideways (1) hand hold open, on the other hand and make out of action, and say: to you, please. (2) the guests walked out of the elevator, he immediately stepped out of the elevator 13 and sincerely guide the direction of travel.Step 3. after entering the elevator1. steps to reac