Updating Your Manager bc Copyright 1998 Bain Company Inc Updating Your Manager Focus of effective meetings Objectives of an update Effective updates Process Flow Do s and don ts Agenda 2 bc Copyright 1998 Bain Company Inc Updating Your Manager Highlight range of key content areas of effective updates Provide guidelines on how to structure an effective update Give advice on the content and messages in an effective update Module Objective 3 bc Copyright 1998 Bain Company Inc Updating Your Manager Plan the work Do the work Asses s the implic ations Commu nicate the answer Docu ment the work Manager updates are a fundamental step in the Bain manufacturing process Team process skills BRAVA Core concepts Business research skills Bain computing and mobile computing Excel and PowerPoint training Market research Core concepts Updating your manager Caseteam file management BRAVA Bain Manufacturing Process 4 bc Copyright 1998 Bain Company Inc Updating Your Manager Focus of Effective Updates Receive direct feedback and input from your manager your hypothesis your analysis your data and methodology Ensure that your prioritization fits in with the overall workplan Communicate client perspectives Call attention to critical incidents and client issues Role play client meetings and other interactions Communicate your work s place in context of overall project Give feedback to receive feedback from the rest of the team Brainstorm ideas problem solve Raise and resolve team related issues Manager Updates from face to face to voicemail provide opportunities for two way communication relating to value addition client and the team Value addition analysisClientTeam Update content 5 bc Copyright 1998 Bain Company Inc Updating Your Manager Agree in advance on manager s degree of involvement in the workplan what is the best time to update routinely at what points can manager add the greatest value 8what are the key approval points requiring manager involvement 8what constitutes a red flag or requires early warning Err on the side of over communication especially early on conduct frequent but succinct updates until told otherwise Understand manager s preferred communication media and accessibility phonemails telephone conversations face to face meetings Establish mutual boundaries for caseteam work contact telephone calls faxes at home under what conditions Determine ground rules concerning basic business etiquette what constitutes punctuality both for meetings and work deadlines is food a norm at meetings what degree of formality is expected in each business situation At the outset of your caseteam relationship you and your manager should mutually establish ground rules and communication norms Communication Norms and Ground Rules 6 bc Copyright 1998 Bain Company Inc Updating Your Manager The first step in ensuring that manager updates are effective is to be absolutely clear on objectives Potential objectives depend on the perspectives of the participants Confidence that the work is on track Insight into where value lies Insight into client hot buttons concerns Feedback as to specific actions he or she can take to provide assistance or remove roadblocks client meetings frameworks analytical approaches VP updates information sources Ideas and advice is my hypothesis leveraged is my data collection methodology as efficient as possible is my analysis correct am I managing team manager client relationships as effectively as possible Information and context how does my work fit into the whole is my value addition sufficient and leveraged Communication of help needed meeting coverage pre wiring other air cover Direct feedback and coaching Potential objectives for the manager Potential objectives for the consultant Update Objectives 7 bc Copyright 1998 Bain Company Inc Updating Your Manager A good update has six steps Clar ify obje ctiv es Rev iew age nda Ans wer Firs t sum mar y of key issu es Commun icate progress analysis Dis cus s oth er issu es Sum mariz e next steps Effective Updates Steps 8 bc Copyright 1998 Bain Company Inc Updating Your Manager Effective updates include objectives agenda key message activity review related issues next steps and closure Update ElementsNotesExamples Update s objectives Off slide mutually agree on what you both expect to accomplish Pat at our first caseteam last week you asked me to In the half hour we have together I would like to present the results and also call your attention to a concern the client has about Does that sound about right Agenda Set agenda items Good I suggest then that we do the following Anything else Answer First summary Communicate the short term answer First of all as we suspected the insurance business is indeed diluting Panamerica Communications market value Effective Updates Process Flow 1 of 2 9 bc Copyright 1998 Bain Company Inc Updating Your Manager Effective updates include objectives agenda key message activity review related issues next steps and closure Update Elements