XXX Presentation XXX China Construction Bank Beijing Month Xth 2003 2 Agenda 1 Contact Center Evolution 2 Future Trends 3 Challenges Agenda first time Then Outline all future dividers eBanking Day 2 Trends March 7th 2003 3 Outline For all future section separators See how Item 2 only breaks into detail when you get there 1 Contact Center Evolution 2 Future Trends IT Spending Focus on consolidation Benefits and measurements Back to Basics Rationalization of organization and governance Movement to off shore Optimization of self service channels Technology Enabling AND transforming Outsourcing or not Implications of do not call legislation 3 Challenges eBanking Day 2 Trends March 7th 2003 4 标题为22号宋体 总是用IBM蓝色 字体为18号黑色 Be consistent with layouts type sizes and diagrams Keep it simple Body text should always be written in 18pt Arial Where required you can use indents as follows Second level bullet point third level bullet point for the level bullet point All of these sizes are set as defaults in this template eBanking Day 2 Trends March 7th 2003 5 字体 第一层 18号宋体 第二层 16号宋体 第三层 16号宋体 第四层 16号宋体 第五层 14号宋体 This slide demonstrates is how bullet points appear Footer text page numbers titles dates may be set for each presentation in the Header and Footer item in the View pull down menu Elements should be separated by a vertical line with two spaces before and after this line The copyright information is a fixed element and should not be changed The placement of the IBM logo and unit name are also fixed elements on each slide Black may be used in place of the blue in the title line as needed Source eBanking Day 2 Trends March 7th 2003 6 两栏的格式 Body text can be used in two columns as this sample slide demonstrates Body text can be used in two columns as this sample slide demonstrates Body text can be used in two columns as this sample slide demonstrates Body text can be used in two columns as this sample slide demonstrates Body text can be used in two columns as this sample slide demonstrates Body text can be used in two columns as this sample slide demonstrates Body text can be used in two columns as this sample slide demonstrates Body text can be used in two columns as this sample slide demonstrates eBanking Day 2 Trends March 7th 2003 7 分标题在正文之中 分标题为蓝色18号宋体 This slide is intended to show how a text slide can use blue sub heading to break up large areas of text This slide is intended to show how a text slide can use blue sub heading to break up large areas of text 分标题为蓝色18号宋体 This slide is intended to show how a text slide can use blue sub heading to break up large areas of text This slide is intended to show how a text slide can use blue sub heading to break up large areas of text Ghostie in top right corner to show where you are in the analysis eBanking Day 2 Trends March 7th 2003 8 Title can be set in black if required for legibility Body text can be used in two columns as this sample slide demonstrates Body text can be used in two columns as this sample slide demonstrates Body text can be used in two columns as this sample slide demonstrates Body text can be used in two columns as this sample slide demonstrates 引用语或要点可以用28 号宋体蓝色字体 引用人名 Body text can be used in two columns as this sample slide demonstrates Body text can be used in two columns as this sample slide demonstrates eBanking Day 2 Trends March 7th 2003 9 颜色组合 255 255 255 0 0 0 114 114 114 6 29 200 120 137 251 199 205 253 102 153 0 140 200 0 255 102 0 255 153 0 255 204 129 255 0 0 153 153 153 背景字体 IBM公司颜色 两种蓝色色调 另外的绿色色调 另外的橙色调战略色调另外的灰色调 Notes IBM Blue is the preferred color for titles on the cover and inside pages Black may be substituted for the blue to ensure legibility when projecting Black is the preferred color for body copy Black and white may also be used as chart fill colors 217 217 217 eBanking Day 2 Trends March 7th 2003 10 Colors Black white view eBanking Day 2 Trends March 7th 2003 11 Progress to date Market Stream Operations Stream Staged Rollout i Chase Mission only bold something if you are specifically trying to highlight it Do not add unit symbols e g or M to the numerical axis labels except for Set the intervals to the largest reasonable value possible In general do not use borders on bars columns pie pieces etc Yale Harvard eBanking Day 2 Trends March 7th 2003 15 Be careful when resizing graphs If resizing graphs in the main PowerPoint application make sure to use only the object boxes inside the opened graph If the text becomes distorted undo immediately Use only the object boxes inside the graph never when the graph is closed As shown It s much safer to change the size or position of graph elements within the native Graph application itself eBanking Day 2 Trends March 7th 2003 16 In all graphs the colors must alternate dark and light to ensure readability when printing in black and white Graph Title Subtitle Axis Label Column 1 Column 2 Column 3 Column 4 Column 5 Column 6 Key Source What s the source eBanking Day 2 Trends March 7th 2003 17 B