Business English Viewing Listening taboo topics taboo topics sex religion politics income Go on 5 Small talk topic About travel About travel It was a bit rough I missed my connection There were no problems About weather About weather Yes it s lovely Real November weather sharp and bright About accommodation About accommodation The service is rather slow The rooms are a bit cramped 狭窄的 Go on 6 Look at the following situation and decide who you would speak to and what you would say in each situation to get the information you need Warm up Hints You ve hear that flight BZ 431 is delayed You ve hear that flight BZ 431 is delayed You You want want to to reconfirm reconfirm your your seat seat on on flight flight TR TR 998 998 You want an air ticket to Bangkok You want an air ticket to Bangkok YouYou ve ve heard heard that that the the 17 55 17 55 train train is is cancelled cancelled 7 Hints To airport information clerk To airport information clerk Can you tell me what time flight BZ 431 is going to depart I ve heard there s going to be a delay To travel agent or airline office To travel agent or airline office clerk clerk I d like to reconfirm my reservation on flight TR 998 on Monday evening The number of the ticket is 8 To travel agent or ticket office To travel agent or ticket office clerk clerk I d like to fly to Bangkok on the 18th of next month Can you tell me what the cheapest fare is and when the flights are To train information clerk To train information clerk I ve heard that the 17 55 train is cancelled When is the next train from here to Hints 9 Related information All kinds of guest rooms in the hotel 10 2 We have single rooms double rooms and suites and deluxe d l ks suites and Presidential suites 我们旅馆里有单人间 双人间 套房 豪华 套房及总统套房 Related information 1 What kind type of room do you 1 What kind type of room do you like prefer like prefer 请问你要订哪种房间 请问你要订哪种房间 11 3 I want to reserve a single room with shower 我想预订一间有淋浴的单人房间 4 Could I book a double room with 4 Could I book a double room with bath bath 我可以预订一间有浴缸的双人客房吗 我可以预订一间有浴缸的双人客房吗 Related information 12 6 I d like a room with a view 我想要一个风景较好的房间 7 I d prefer a quiet room 我想要一个安静点的房间 8 I d like a room facing the sea the 8 I d like a room facing the sea the mountains mountains 我喜欢朝向大海我喜欢朝向大海 群山的房间 群山的房间 5 I d like to make a reservation for a suite 5 I d like to make a reservation for a suite with both shower and bath with both shower and bath 我想预订一个既带淋浴又带浴缸的套房 我想预订一个既带淋浴又带浴缸的套房 Related information 13 Listening and Speaking Task 1 1 Listen to an interview and make the best choice for each statement Mp3Key Script 14 Key 1 C 2 B 3 B 4 C 5 A Task 1 15 interviewer So what basic needs do business travelers have Kevin One of the most important things is a quick check in and check out After a long trip it s annoying to have to wait at the hotel reception for five minutes Room service is also very important Guests often stay in their rooms working and don t have time to go out to a restaurant so they want their meals to be served in their rooms interviewer And what facilities are there in the room Task 1 Making a call 16 Kevin Well nowadays communication facilities are essential so things like a modern socket where guests can plug their modems in and a fax are very important Interviewer Yes of course Kevin The lighting is also very important We ve just spent a lot of money upgrading the lighting in our rooms As I said guests often spend their evenings preparing work so they need good lighting at their desks interviewer And what about facilities in the hotel in general Task 1 Making a call 17 Script Kevin The bars are important Corporate guests tend to spend more time in the hotel bars than tourists It s very important to provide a business center too interviewer What services does the business center provide Kevin Basic secretarial services such as photocopying and typing Guests always find it helpful to have these kind of things organized for them interviewer Right and what about the distance to the airport and city center I that important Task 1 Making a callTask 1 Making a call 18 Kevin Yes We re in the east of London so we re near City Airport A lot of our guests have meetings in this area they don t want to be near Heathrow Airport or right in the city center But it is easy to get to the center of London from here It only takes about 15 minutes with our courtesy bus And there s a river of taxis as well interviewer Are corporate guests interested in using your fitness center or swimming pool Task 1 Making a call 19 Kevin Not really They re more popular with tourists Our corporate guests are more interested in getting in and out of the hotel as quickly as possible and working while they re here back Task 1 Making a call 20 Listening and Speaking Task 1 2 Watch a video clip and Brainstorm What kind of hotel would you prefer to stay in if you were on a business trip in terms of atmosphere location facilities and services Hotel service Hints 21 atmosphere atmosphere