Unit 2 Observing Proper Office Etiquette Teaching Objective 1 Learn text A and B to know how to behave properly in the office and how to be a good receptionist 2 Get some knowledge about some titles for different positions in the company I Warm up questions 1 Do you think good manners or behaviors play a vital role for a secretary 2 If yes then what can be included as good manners in your opinion 故人无礼则不生 事无 礼则不成 国无礼则不宁 荀子 II Words Expressions 1 New Words Expressions 2 Familiarize yourselves with the meaning of the following expressions Refer to p 22 23 p 27on T B Unintentionally or deliberately 有意或无意地 a code of ethics 道德准则 to reveal the company secret 泄漏公司机密 Sense of self awareness 自我意识 think twice about doing sth 重新考虑 文件夹 The immediate office 紧邻的办公室 III Detailed study 1 Observing Proper Office Etiquette Pay attention to the FOUR aspects 1 Attitude 2 Ethics 3 personal habits 4 Appearance Para 1 Why is it important to behave properly in the office 1 Proper behaviors are in the office If you break them it shows that you are consideration for others 2 If you don t do them well two results 1 at best 2 at worst important lacking in Para 2 Attitude 1 People like to deal with those who are and 2 People dislike to deal with those who are and positivecheerfulconfident angryunhappy Para 3 5 Ethics In order ro keep company secrets you should avoid 1 gossiping about 2 discussing 3 leaving 4 throwing away A coworker s romance Company affairs even apparently routine in public Confidential correspondence face up on the desk Used carbon copies and photocopies without shredding them Para 6 7 Personal habits Annoying habits mentioned include and Para 8 10 Appearance 1 The way you look and so on makes an immediate impression on others 2 Experts suggest not A properly dressed business person usually wears or dresses with jackets and IV Receiving Visitors 1 Senior representative 2 Sales Marketing Services 3 Human resource manager 4 District Sales Manager 5 Digital Corporation 6 The general manager Remember the following expressions The general principle of receiving visitors make the guests feel comfortable and deal with them professionally Before the reception you should be aware of 1 2 All the appointments Whereabouts of the executives When a visitor arrives Welcome and Find out if he had an appointment and If he had If he hadn t If the person who is being visited is not available you should 1 2 3 When accompanying the visitor you may announce the visitors and and then introduce the executive to the visitor When the visitor leaves you always 1 2 3 After the Reception You should fill in in order to check that the information is complete The Receptionist s Register 3 The Receptionist s Register Normally used seven items 1 Date 2 Name of Visitors 3 Title 4 Firm 5 Arrival Time 6 Action 7 Referred to Exercise I P 27 V Simulated Writing p 28 Letters of Invitation Content 1 Host or hostess 2 Guests 3 Time 4 place 5 purpose 6 activities 6 Requirements 7 Way of Contacting An invitation letter Like a normal business letter which tells 1 Headline 信头 2 Salutation 称呼 3 Body purpose arrangement time address requirements ways of contacting anticipation etc 正文 4 Complimentary Close 客套结语 5 Signature with your title for the position 签名 6 Enclosure 附件 Practice P 32 refer to key 你在这个周日过生日 要举行一个生日派对 想 邀请我参加 请写一封邀请函给我 注意下列要素 1 Host or hostess 2 Guests 3 Time 4 place 5 purpose 6 activities 6 Requirements 7 Way of Contacting VI Listening Speaking Have a dialogue with your partner or neighbors to model a telephone call 保守机密 机密包括 新产品开发 促销方案 人事调动等 人事问题是机密中的机密 忠实于职业的操守 Thank you 此课件下载可自行编辑修改 供参考 部分内容来源于网络 如有侵权请与我联系删除