.主题1：出差前期准备accommodation：book a hotel with adequate working facilities（such as fax machine, internet access, computers）transportation：choose a convenient/suitable means of transportation费用hotel bills, traveling expenses, public transportation fares, fax or telephone charges, client entertainment expenses考虑因素 cultural differences：different thought patterns；working style；ways of decision-making；shopping habits；ways of seeing the world如何应对出差中的问题: become sensitive to the cultural difference be open-minded respect native culture consider cultural taboos the staff should acquaint with differences in language, laws and social customs relocate the employee to work abroad to experience different working style主题2：员工培训培训内容 + 培训带来的好处 communication skills +avoid misunderstanding；get the work well done customer service +it is critical to meet customers needs；increase customers satisfaction interpersonal relationship + enhance mutual understanding and trust computer skills + it is important for conducting administrative and offer tasks safety training + give practical advice for avoiding getting hurt business ethics +customerss loyalty and trust to the company重要性从公司发展的角度看：enhance company imageincrease productivity 从雇员的角度： increase job satisfaction boost morale（among employees） enhance efficiencies in process which result in financial gain reduce employee turnover/retain employee丨什么是turnover？点右边查看： acquire more practical skills that is beneficial for the personal development ensure employees have greater commitment in their work/continue effort ensure employees keep up with the latest information for market trend help them have a clear idea of future job如何使培训有成效 Good preparation ensures effective training maintain a positive energy and attitude fully equipped facilities meet the training needs/requirements company budget well-organized materials如何鉴定培训是否具有成效 organize a relevant test to conduct a survey to participants to see whether they have any improvement in the work performance whether the training address the issues/solve problems 主题3：激励员工 留住员工 措施：（具体措施+好处） offer financial benefits/bonus effective training provide cozy/comfortable working environment + feel at ease/increase efficiency paid holiday profit-sharing plan stock option constant communication between the employer and the employer flexible working hour+ balance work and life/reserve time for family, hobby or personal development offer some special gift that meet employees expectation opportunities for promotion offer physical health check-up for the staff/membership or discount at health and fitness club主题4：招聘Recruiting内部招聘 internal promotion优点 have more motivational value boost maral encourage employees to continue effort give other employees anticipation of promotion reduce the orientation and training cost make good use of abundant human resources缺点：if not fair，it will lead to internal conflict内部招聘的具体做法：a selection test/well-designed interview/check record ofpast performance/appraisal外部招聘external recruitment优点： receive a source of new ideas/latest knowledge avoid unfair selecting be contributable to companys overall growth and success缺点： discourage morale increase training cost主题5：广告宣传方式各种方式的优缺点：优+缺（同广告不同宣传方式的优缺点） Internet(online recruitment)：lost cost；reach vast audience/attract wide attention； attract potential customes + may be annoying Television：reach vast audience + high cost；people often change channels Newspaper(put ad in the local newspaper)：reach vast reader + life span is short,readers often discard them quickly ask a recruitment company :professional + high cos；cannot find the right person radio：low cost give out free sample：give a personal experience send direct email to target customers：get a mailing list of target customers；attract potential customers + people often ignore or just delete it immediately without open （should use attractive headline） give out leaflets 主题6：商务会议agenda（key point）：set out in advance to state date, time and location；inform them of all the items to be discussed together；ask them for suggestions for itemsvenue：choose a suitable venue；with convenient transportation；big enough to accommodate all the participants；facilities：fully equipped with necessary facilities such as overhead projecter, fax, telephone, computer with access to the internetthe size/length of the meeting集会的目的： keep on track of market trend gather ideas to reach more workable final decision offer platform to share valuable experience exchange views to solve problem .其他形式的集会活动 buffet dinners afternoon teatime sightseeing tour an reward ceremony参会需要带的文件 work plans analysis for market trend and development sales report related figures/data give a overal