酒店与旅游管理基础（二）（EI双语）（面授）19秋期末考核共题，总分：100分100分一、单选题共50题，100分1-（2分）Carson is the catering manager overseeing the Hutchison-Browning wedding reception. The function room has been set up, and doors will open for the reception in just one hour. What should Carson do to ensure that room set up for the event is complete before the doors open?AVerify with each staff member that his tasks are completeBWalk through the function room and do a safety checkCLook in the banquet kitchen for any forgotten food or drinksDAsk electrical technicians to double check lighting levels答案：B得分:-（2分）2-（2分）What acronym expresses a respect for a persons beliefs, life experiences, and expectations?AR.B.E.E.BV.E.A.R.CR.P.B.E.DR.A.V.E.答案：D得分:-（2分）3-（2分）What fraction of restaurant sales goes toward wholesale food and beverage purchases?AThree-fourthsBOne-thirdCOne-halfDTwo-thirds答案：B得分:-（2分）4-（2分）What type of restaurant is a gastropub?AChainBLuxuryCFast casualDIndependent答案：D得分:-（2分）5-（2分）Which country brings the most visitors to the United States?AMexicoBJapanCCanadaDUnited Kingdom答案：C得分:-（2分）6-（2分）What is typically included in a meeting room rental rate?AComputer equipment and DVD playersBService staff, audiovisual technicians, and electrical techniciansCElectric layouts and plumbing servicesDEasels, whiteboards, and extension cords答案：D得分:-（2分）7-（2分）What is the guest experience?AThe faithfulness a guest feels to a propertyBObservations, encounters, and activities of a guest during his or her stayCThe time a guest spends staying at a hotel, restaurant, theme park, etc.DResolving complaints to the guests satisfaction答案：B得分:-（2分）8-（2分）Students at the Gaitland Preparatory School select meal items from a menu at lunchtime. On Mondays students may choose between a cheese sandwich or a tomato and basil pizza; on Tuesdays they choose between a turkey sandwich and a chicken Caesar salad; on Wednesdays the choice is macaroni and cheese or spaghetti with meat sauce, etc. What type of menu is used at the school?AFixedBCyclicalC la carteDPrix fixe答案：B得分:-（2分）9-（2分）What is the total greenhouse gas emissions caused by an organization called?AGreen initiativeBSustainabilityCGreen practicesDCarbon footprint答案：D得分:-（2分）10-（2分）What is one primary emphasis of an effective leader?ACreate stabilityBDirect operationsCInspire peopleDDo things right答案：C得分:-（2分）11-（2分）What is a Global Distribution System?AA worldwide network of persons who provide hospitality goods and services to guests and potential guestsBA search engine that locates discounted fares and rates on things like airfare, hotel rooms, ground transportation, and entertainmentCA central reservation system that enables travel agency terminals to connect to airline computer reservation systemsDA part of a marketing plan that defines how, when, and to whom marketing messages will be communicated答案：C得分:-（2分）12-（2分）Which benefit is an employer required to offer employees?AGroup life insuranceBSocial SecurityCGroup health insuranceDAlternative health plans答案：B得分:-（2分）13-（2分）Why are management positions in the hospitality and tourism industry plentiful?AEach of the many departments within the industry requires a separate manager.BManagement positions within the industry command high wages.CFewer people today pursue positions within the industry. Therefore, more positions are available.DThe industry represents a large portion of the global marketplace.答案：D得分:-（2分）14-（2分）When answering e-mails from guests after their departure, you should:Arespond to a blend of negative and positive comments.Brespond to only complaints and negative reviews.Cblatantly advertise your business in your response.Dtake comments personally.答案：A得分:-（2分）15-（2分）You have always been good at math. Now, you find that you enjoy your statistics class at school. In your spare time, you like to work with computers. What is a possible career path for you?AMarketing and sales managerBRevenue forecasting managerCFacilities managerDBanquet manager答案：B得分:-（2分）16-（2分）Where is the best place to store extra water, coffee, and tea during a catered event?AA banquet room hallwayBA refrigeratorCA catering truckDA service station答案：D得分:-（2分）17-（2分）You just graduated college with a degree in hospitality. You plan to work for a chain restaurant company. What will likely be your first position in the company?ARegional ManagerBAssistant Manage