SheerDrivingPleasure BMWGroupChinaMay2010 Trainer KarlKlein Darev Co Trainer JackLiuDate 2010 05 31 ChangeRequest Agenda ChangeRequest Targets Theparticipantsofthelessonshavelearnedthefollowingaspects ThedefinitionofachangerequestisclearThechangerequestprocessisunderstoodWhohastobeinvolvedWhoisresponsibleforwhatThebenefitofthechangerequestprocedureisknown ChangeRequest Definitions ChangeRequest Definition TargetofthemanagementofChangeRequests ManagementoftheeffectsfromchangesonalreadyaccepteddeliverablesinordertoIncludetheadditionalrequestsstructuredAnalyzetheeffects effectsondeliverables costs benefit consequences Buildabasisfor good decisionsonrequestedchangesChangeRequestsdonotonlyoccurinprojects butalsoinalreadyexistingapplications CCB ChangeControlBoard Ifanadditionalrequirementoccursforaaccepted reviewed deliverablewhichwillmostprobablehaveanimpactontheeffortandtimelineswetalkaboutachangerequest NormalChange Releasemanagement DefinitionConstructTest ReviewAcceptance Distribution Applicationdevelopment ProjectModel BusinessPropsalSystemProposalSystemDesignConstruct TestInstall Commission Deploy StandardChange SLA DefineConstructTest ReviewAcceptance Distribution With withoutCodechanges EmergencyChange Hot fix DefineSolutionConstructTest ReviewAcceptance Distribution NormalChange ProjectBrief Priorization Priorization Confirmation Incident User ServiceRequest Incaseofanemergency Incaseofmaintenancerequests IncaseofCRs SLA Analyze ChangeRequest ChangesRequesttypes Analyze Analyze ChangeRequest Process Tasks ChangeRequest CRwithinCRMProject example ChangeRequest ProcessOverview ChangeRequest ProcessOverview ChangeRequest CRProcesswithinaproject Changescanonlyoccuronareviewed accepteddeliverables Time AcceptedBusinessProposal frozen SystemProposalinProgress ChangeRequest Formfilledinbybusinessincluding CRdescriptionBenefitConsequences IT Businessrelated VerifyCRtogetherwithprojectTeamandconsolidateCRs RequesterpresentstoEscalationBoardtheCR EscalationBoarddecidesonEACHCR Yes CommunicationtoProjectTeam incl Supplier No CommunicationtoProjectTeam incl Supplier ChangeRequest Beforeadecisioncantakeplace Everychangerequestmustbedocumented ObjectiveofchangerequestShortdescriptionofthebackgroundoftheproblemAlternativesolutionsfortheproblem Persolution oneslide ShortdescriptionCostsBenefitTimelines DuedatesResourcesRisksConsequencesofthechangefortheprojectandthetargetsRecommendationConsequences ifEscalationboard SteeringCommitteedoesnotdecidePossibleConsequencesfornextreleaseResponsible Personwhoraisesthechange Hint ThechangerequestMUSTbedocumentedinordertogetadecision Nowrittenrequest Nochange PersonwhoraisesthechangemustpresentittotheEscalationBoard SteeringCommitteetogetadecision togetherwiththePM ChangeRequest Tip costsforchangeswithinProject Costs ProjectPhase Projectinitiation Closedownreport Thelatertherequestforachangeoccurs thehigherthecostsget ChangeRequest Toolkit ChangeRequest Whichtoolsandtemplatesareavailable CRTrackingList CRSamples ChangeRequest Exercises ChangeRequest Exercises Exercise1 Identifytheexistingchange notinprogress anddefineaCRTrackingFormforyourprojectifnoTrackingFormisinplace IfaTrackingFormisinplacediscusswiththeProjectManagerthepotentialimprovements PresenttheTrackingFormtothetrainers Time 30minutesExercise2 ReviewtheexistingCRForminyourprojectwiththeattachedexampleandidentifythepotentialimprovements showthemtotheProjectManager FilloutaCRFormforanexistingCRandpresentthemtothetrainers Time 60minutes ChangeRequest Summaryofkeyaspects ChangeRequest Summaryofthekeyaspects Defineandagreeinthebeginningofaprojecton HowtohandleCR CRFormCRTrackinglistUseexistingCRFormsandCRTrackinglistsUseEscalationBoardforgettingagreementsoneachCRveryquickCRmustbepresentedtoEscalationBoardbythe Requester ChangeRequest Attachments examples CRMITRestructuring ProjectProcedures ChangeRequests DescriptionofRequirementsandTestCasesResponsible KeyUsers 1 2 3 4 DescriptionofSolutionResponsible Partner IT DescriptionofTechnicalDesignandEffortEstimationResponsible Partner IT DevelopmentofCRsResponsible Partner IT AcceptanceofRequirementDescriptionandSolutionDescriptionbyProjectManagerandKeyUsers AcceptanceofTechnicalDesign EffortEstimationandDevelopmentOrderbyBusiness ITandProjectManager Allchangerequestswillbehandledinthefollowingway