Chapter2CommunicationandInterculturalCommunication Anidiom Humanbeingsdrawclosetooneanotherbytheircommonnature buthabitsandcustomskeepthemapart Confucius Learningobjectives Chapter3Communication 1 Toknowdifferentdefinitionsandcomponentsofcommunication2 Toidentifythecharacteristicsofcommunication3 Toknowtherelationshipbetweencultureandcommunication4 Toknowthedefinitionandthefourformsofinterculturalcommunication ChapterOutline PartI Background Lead in 10mins Lead inCase SheHasThreeHands I Readthecaseandretellthestory 1 aChinesedoctor apatientandaphysiotherapist2 Whotookmypeanutbutter 3 TheChinesewomanfeltaccused 4 Thepatientfeltpainandcried ouch Oh Ididn tdothat saidthephysiotherapist Itwasthatdoctoroverthere andhepointedtotheChinesewoman Howcouldshehavedoneitsinceshe sontheothersideoftheroom thepatientpointedout Ah shehasthreehands thephysiotherapistreplied angry PartII Body 40min 50min ThedefinitionofcommunicationComponentsofcommunication Chapter3Communication TextACommunication COMMUNICATION CommunicationisderivedfromtheLatinword communicare meaningtosharewithortomakecommon sowhenwecommunicateweshareourthoughts hopes andknowledgewithothers WesternPerspectiveofcommunicationEasternperspectiveofcommunication Thedefinitionofcommunication Chapter3Communication WesternPerspectiveofcommunication 西方人的观点 Inwesterncultures communicationisstudiedasthemeansoftransmittingideas Westernculturesemphasizetheinstrumentalfunctionofcommunication thatis effectivenessisevaluatedintermsofsuccessinthemanipulationofotherstoachieveone spersonalgoal Chapter3Communication Easternperspectiveofcommunication 东方人的观点 DefinitionsofcommunicationfrommanyAsiancountriesstressharmony whichismostnotableincultureswithaConfuciantradition Easterncultures understandingwoulddefinecommunicationasaprocesswhereallpartiesaresearchingtodevelopandmaintainasocialrelationship Chapter3Communication 2 Componentsofcommunication Asender sourceisthepersonwhotransmitsamessage Amessageisanysignalthattriggerstheresponseofareceiver Encodingreferstotheactivityduringwhichthesendermustchoosecertainwordsornonverbalmethodstosendanintentionalmessage Chapter3Communication Encoding 编码 Channel Medium 渠道 Channel Mediumisthemethodusedtodeliveramessage Message 信息 Sender Source 信息源 Decoding 解码 Decodingistheactivityduringwhichthereceiverattachesmeaningtothewordsorsymbolshe shehasreceived Receiver 信息接收者 Areceiverisanypersonwhonoticesandgivessomemeaningtoamessage Feedback 反馈 Theresponseofareceivertoasender smessageiscalledfeedback Noise 干扰 Noiseisatermusedforfactorsthatinterferewiththeexchangeofmessages includingexternalnoise physiologicalnoise psychologicalnoiseandsemanticnoise Noiseisinevitable 1 ExternalNoise Soundsthatdistractcommunicators voicesinthenextroom annoyingringofsomeone scellphoneinameeting etc Othertypesofexternalnoisethatdon tinvolvesound anovercrowdedroomorasmellycigar 2 PhysiologicalNoiseillnessesanddisabilities 3 PsychologicalNoiseforceswiththesenderorreceiverthatinterferewithunderstanding egotism hostility preoccupation fear etc 4 SemanticNoisecausedbyusingdifferentlanguages theuseofjargon differentunderstandingofthemessagedelivered etc THECOMMUNICATIONPROCESS Classactivity Chapter3Communication PictureAnalysisWhatarethecomponentsofcommunicationreflectedinthefollowingpicture TextBCharacteristicsofCommunication Pre readingTask Teacher Whocanguesswhatitis asmallanimalwithfourlegsthatpeopleoftenkeepasapetandcancatchmiceeasily Communicationisdynamic 动态的 Communicationisanongoingactivity Itisnotfixed Awordoractiondoesnotstayfrozenwhenyoucommunicate itisimmediatelyreplacedwithyetanotherwordoraction b Communicationissystematic 系统性的 Communicationdoesnotoccurinisolationorinavacuum butratherispartofalargersystem Wesendandreceivemessagesnotinisolation butinaspecificsetting Settingandenvironmenthelpdeterminethewordsandactionswegenerate Dress language topicselection andthelikearealladaptedtocontext c Communicationissymbolic 符号性的 Symbolsarecentraltothecommunicationprocessbecausetheyrepresentthesharedmeaningsthatarecommunicated Asymbolisaword action orobjectthatstandsfororrepresentsaunitofmeaning People sbehaviorsarefrequentlyinterpretedsymbolically asanexternalrepresentationoffeelings emotions andinternalstates d Communicationisirreversible 不可逆转的 Communicationisanirreversibleprocess Wecanneverundowhathasalreadybeendone Althoughwemaytrytoqualify negate orsomehowreducetheeffectsofourmessage onceithasbeensentandreceived themessageitselfcannotbereversed e Communicationistransactional 交互式的 Atransactionalviewholdsthatcommunicatorsaresimultaneouslysendingandreceivingmessagesateveryinstantthattheyareinvolvedinconversations f Communicationisself reflective 自省的 Humanbeingshaveauniqueabilitytothinkaboutthemselves towatchhowtheydefinetheworld andtoreflectontheirpast present andfuture g Communicationiscontextual 情境的 Allcommunicationtakesplacewithinasettingorsituationcalledacontext Bycontext wemeantheplacewherepeoplemeet thesocialpurposeforbeingtogether andthenatureoftherelationship Thusth