高效沟通与冲突管理（Efficient communication and conflict management）Efficient communication and conflict management trainingBenjamin brand course details please see the web page: http:/www.bjzx.net.cn12 years of training course, training a total of up to 8640 field, by the business and students recognized and welcomed the training effect of reputation!- less theory, more methods and tools, and case studies! Benjamin is always adhere to the training style!- practical courses, case study, lecturer, pragmatic, significant effect is the industry and customer praise on the benjamin!Shenzhen headquarters: Lotus Road in Futian District city Shenzhen fragrant beauty building 28A Limei PavilionShenzhen training center: 0755-83936769 88858063 Fax: 0755-83936741Guangzhou training center: 020-85687516 85687593 Fax: 020-85687787Dongguan training center: 0769-85472368 85472369 Fax: 0769-85472370Zhongshan training center: 0760-88239258, 88239030 Fax: 0760-88239032Http:/www.bjzx.net.cn E-mail:bjzxbjzx.net.cnCourse Name: high efficiency communication and conflict management trainingCurriculum background:Naisbitt, an American futurist, said that the future of competition is management competition, and the management of competition is based on the high level inside an enterprise.Effective communication. How to master effective communication skills and methods? How to deal with internal conflicts and conflicts skillfully, to improve work efficiencyAnd to create efficient team has a significant role. This course will be a case study of a large number of corporate vertical and horizontal communication and conflict management.Part 1: efficient communication and coordinationI. six key points of efficient communication1. send accurate information 2. respond to each others words correctly3. pay attention to the attitude of communication process 4. pay attention to listening5. constantly identify communication messages. 6. convey an impressive statementTwo. Managers must establish communication channels1. your subordinates 2. your boss3. you work with other departments 4. you with external agenciesThree. Communication taboo1. just want people to listen to your 2. bad phrases3. use threatening sentences 4. vulnerable environments5. using too many technical terms 6. ignores the information that is not recognized7. listen to what you want to hearFour. Communicate with subordinates1. What is the purpose of communication? 2. communicate information and understand the idea of a topic3. what method of communication should be adopted? 4. what questions may be asked?5. subordinate is fear there will be not willing to tell how to break the 6. under the heart, let subordinates willing to sincere communication7. where will the communication place be chosen 8. how to establish a good atmosphere for communication9. clear the purpose of communication 10. choose the appropriate place11. establish a good communication atmosphere and 12. fully exchange information13. listen and respond. 14. dont make a stand15., do not criticize 16., do not interrupt other peoples words17. understand what the other side is based on what the assumptions / values put forward. 18. Express your opinions fully19. provide the necessary information and 20. to sort out the initial results of communication21. communicate again, clear the purpose of communication.The second part: the techniques of accusation and praiseFirst, the skill of accusing subordinates1. listen to the subordinate explain first,2. accusations against specific issues3. rationally accuse 4. of being light and heavy5., blame is better for subordinates, and 6. criticism is not to hurt subordinates self-esteem and self-confidence7., the blame must be subordinate to the values of the subordinates. 8., depending on the personality of the individual, different approaches are used9. be fair. Fair 10., the best choice on a separate occasionTwo. Praise the skills of subordinates1. praise should be based on specific facts to evaluate 2. people, but praised subordinates should be careful3. discover the strengths of your subordinates, praise them regularly, and compliment your subordinates in 4.The third part: licensing skillsI. The principle of authority1. responsibilities and rights in accordance with the 2. mandate to be complete3. the authorization shall be level 4. and appropriate coordination shall be given5. employee participation authorization 6. avoid reverse authorization7. authority should be controlledTwo. Should pay attention to the issue of authorization1. give bad jobs to employees and 2. employees have no right to do so3., the authority is not properly controlled, 4. authorized too fast5., like to use their own ideas to guide employees 6. re do it again7.