BusinessCommunication NonverbalCommunicationanduseofbodylanguage Communicationingeneralisprocessofsendingandreceivingmessagesthatenableshumanstoshareknowledge attitudes andskills Althoughweusuallyidentifycommunicationwithspeech communicationiscomposedoftwodimensions verbalandnonverbal Non verbalcommunicationincludesfacialexpressions eyecontact toneofvoice bodypostureandmotions andpositioningwithingroups Itmayalsoincludethewaywewearourclothesorthesilencewekeep BODILYSPEAKING Accordingtothesocialanthropologist EdwardT Hall inanormalconversationbetweentwopersons lessthan35 ofthesocialmeaningsisactuallytransmittedbywords So atleast65 ofitisconveyedthroughthebody non verbalchannel Haveyoueverheardanyonesay HisactionsspokesoloudlyIcouldn thearwhathesaid Categories Physical Thisisthepersonaltypeofcommunication Itincludesfacialexpressions toneofvoice senseoftouch senseofsmell andbodymotions Aesthetic Thisisthetypeofcommunicationthattakesplacethroughcreativeexpressions playinginstrumentalmusic dancing paintingandsculpturing Signs Useofvarioussignsinnonverbalcommunication Symbolic Thisisthetypeofcommunicationthatmakesuseofreligious status orego buildingsymbols Kinesics bodylanguage Bodymotionssuchasshrugs foottapping drummingfingers eyemovementssuchaswinking facialexpressions andgesturesProxemics proximity UseofspacetosignalprivacyorattractionHapticsTouchOculesicsEyecontactChronemicsUseoftime waiting pausingOlfacticsSmellVocalicsToneofvoice timbre volume speedSoundsymbolsGrunting mmm er ah uh huh mumblingSilencePausing waiting secrecyPosturePositionofthebody stanceAdornmentClothing jewellery hairstyleLocomotionWalking running staggering limping PhysicalAspectsofNonVerbalcommunication FacialExpressions FaceistheindexofMindTheeyes thelipsandthemusclesexpressmanyfeelingsItcanalsobedeceivedbymanipulation TheEyes Stareorfixedgazesuggestinvolvementorwonderoreyedisapproval Raisedlooksshowdominance DowncastlookssuggestweaknessandsubmissionDirecteyecontactcommunicateshonesty transparencyandneutralattitude GesturesandPostures PositiveGesturesOpenPalmsEye to eyeconfrontationSmileEqualHandshakePosturesStandingpositionWalkingstyleHandMovements ASmallClassExercise SoWhatDoesThisMean Letmesee AuthoritativePonderingThinkingConsidering SoWhatDoesThisMean CanIhelp Trustme You reingoodhands HelpingHand SoWhatDoesThisMean DejectedDisappointedLostit SoWhatDoesThisMean Nowjuststopthat Getoutofhere DefensiveOppositional SoWhatDoesThisMean Sotellmemore OpenAcceptingWelcoming Importanceconfidence buildingexpressionsandgesturesawarenessofnon verbalcuesavoidingmisunderstandings Conclusion GROUPMEMBERS SuhasPatelYogeshPatadeDeepakAgarwalAbhijeetKaleDeepakPatil ReferenceMaterial BusinessCommunicationAshaKaulEffectiveBusinessCommunicationFrancissoundararajCommunicationSkillsDr NageshwarRao Dr RajendraP Das Q A QUESTIONSIFANY THANKYOU