酒店英语 ENGLISHFORCAREERS 新职业英语 Unit1Reservation Unit1Reservation Listening Speaking 4 Warming Up 1 Reading 2 3 Writing 5 Project 6 VocabularyandStructure 7 ListeningScript 8 Unit1Reservation singleroom Bdoubleroom DTWB standardroom Atripleroom C SuggestedAnswers Task1Matchtheroomtypeswiththeircorrespondingpictures Unit1Reservation A deluxesuiteB presidentialsuiteC executivesuiteD juniorsuite SuggestedAnswers Task2Writeeachoftheexpressionsunderitscorrespondingpicture Task3Howmanyroomtypesdoyouknownow Whatarethey DiscusswithyourpartnerwiththehelpofthewordsinTasks1and2 Unit1Reservation FromTask1and2 nowIknoweightroomtypes Theyaresingleroom doubleroom TWB twinbedsroomwithprivatebath orstandardroom tripleroom deluxesuite presidentialsuite executivesuite andjuniorsuite SuggestedAnswers Unit1Reservation MoreRoomTypes 1 deluxesingleroom sea viewroom deluxeweddingsuite Unit1Reservation MoreRoomTypes 2 familysuite Unit1Reservation MoreRoomTypes 3 Chinesesuite Japanesesuite Task1Trytoanswerthefollowingquestionsbeforeyoureadthepassage WhyisthereservationveryimportantintheworkofFrontOffice 2 HowcantheCentralReservationSystemfacilitatethereservationwork Reading Unit1Reservation Reading Unit1Reservation Sincemostpeoplemakereservationsbeforetheirstay theReservationDepartmentusuallybecomeshotelguests firstcontactwiththehotel Efficientandhigh qualityreservationservicewillcreateguestsatisfactionandbringhotelprofitabilityinreturn Therefore reservationisanimportantFrontOfficefunction SuggestedAnswers 1 WhyisthereservationveryimportantintheworkofFrontOffice Reading Unit1Reservation Sincemostpeoplemakereservationsbeforetheirstay theReservationDepartmentusuallybecomeshotelguests firstcontactwiththehotel Efficientandhigh qualityreservationservicewillcreateguestsatisfactionandbringhotelprofitabilityinreturn Therefore reservationisanimportantFrontOfficefunction SuggestedAnswers 2 HowcantheCentralReservationSystemfacilitatethereservationwork CentralReservationSystem 1Sincemostpeoplemakereservationsbeforetheirstay theReservationDepartmentusuallybecomesguests firstcontactwiththehotel Therefore reservationperformsanimportantFrontOfficefunction Efficientandhigh qualityreservationservicehelpscreatehigherlevelsofguestsatisfactionandbringhotelprofitabilityinreturn Reading Unit1Reservation CentralReservationSystem 2Peoplecanbookhotelroomsinanumberofways bytelephone mail fax ortheInternet TheintroductionoftheCentralReservationSystem CRS greatlyfacilitatesthereservationprocess TheCRSisacomputerizedsystemthatstoresanddistributesinformationonahotel resort orotherlodgingfacility Reading Unit1Reservation CentralReservationSystem 3TheinformationcommonlystoredintheCRSincludestheroomrate roomallotments roomtypes roomavailability hotelinformation suchasaddress phonenumber faxnumber roomfeatures andhotelfeatures hotelcancellation depositandminimumstayinformation nearbyInternationalAirTransportAssociation IATA citiesandairports on siteornearbyrestaurants barsandattractions Reading Unit1Reservation CentralReservationSystem 4TheCRSlinksdifferenthotelsinahotelchainwitheachother Italsolinksthemajorairlineseatreservationsystemsandthecomputerterminalsintheofficesofimportanttravelagencies Thustheguest sreservationisverymuchfacilitated Fornowtheguestcansimplygotoeitheratravelagencyoranairlineofficeorahotelandhaveallhistravelarrangementsmade Reading Unit1Reservation CentralReservationSystem 5 TheInternetisbecomingmoreandmoreimportantforhotelbookings However Iwouldn tsayoverallitisgoingtoincreaseourbookings Wehavetobeawareofitbecauseit sadifferentmethodofthewayguestscanbook thesalesmanagerJohnfromonefive starhotelsays So wehavetomakesureweareofferingtherightrates attherighttimeandinsimpleEnglish sothateveryonearoundtheworldcanunderstand asnowitisnotjusttravelagentsaccessingthehotelinformation it ssomebodysittingathome Reading Unit1Reservation reservation n 预订 eg Ineedtoconfirmmyreservation 我需要确认我的预订 eg Haveyoumadeareservation 您做过预订吗 contact n 联系 eg Thechildrenlostcontactwiththeirfamilies 孩子们和家人失去了联系 UsefulExpressions contactwith与 的联系be getincontact withsb 与 某人 联系 联系上stay keepincontact withsb 保持与 某人 的联系losecontact失去联系 efficient adj 有效率的 eg Serviceattherestaurantisefficientandfriendly 这家餐厅服务高效 态度友好 Theheatingsystemisveryefficientinitsuseoffuel 该供暖系统能高效节省燃料 profitability n 盈利能力 eg Theyplantoincreaseprofitabilitybymakingthefactorymoreefficient 他们计划通过提高工厂效率来增加盈利能力 Thefirmisnowshowingsignsofareturntoprofitability 公司现在又重新显示出盈利的势头 facilitate v 使便利 eg Dividingstudentsintosmallgroupsusuallyhelpsfacilitatediscussion 将学生们分组通常有助于促进讨论 Moderndevicesfacilitatedomesticwork 现代设备使家务活便利了 distribute v 分配 eg Copiesofthereportweredistributedshortlyafterthemeeting 会后不久 报告就分发了下去 Themanagerdistributestheworkeverymorning 经理每天早晨分派工作 lodging n 住所 eg Thetouristofficewillsendyouinformationonlodging 旅游局会寄给你有关住宿信息的材料 Thegirlcouldhardlyaffordafeeforboardandlodgingatthattime 那时女孩几乎付不起伙食和房租费 rate n 房价 价格 eg Ourshopassistantsarepaidanhourlyrateof 5 50 我们店的营业员按小时支付工资 每小时5 5英镑 Wehavetoofferhigherrates 我