DCmetrics仓库运营度量指标KPI DCVELOCITYreadersmembersoftheWarehousingEducationandResearchCouncil WERC 现代物流的挑战 2 Copyright 2001 2007InforGlobalSolutions 提高周转率IncreasedInventoryTurns提高库存周转率ReducedObsolescence消降报废FasterTime to Market更快交付到市场FasterCycleTimes更快的流转周期 提高库房运作透明度Real Timeinventory实时库存StatusTracking状态跟踪ImprovedCustomerLoyalty提高客户忠诚度 对增值服务的支持ReducedInventoryCarryingCosts降低库存搬运成本SupportsOne to OneInitiatives支持一对一的主动服务EnablePostponementStrategies支持产品延迟装配策略 持续改善运营 提高资源利用率WarehouseSpace Locations仓库空间和库位Equipment设备HumanResources人力 库存与发货准确度的提高Shippingaccuracyimproved2 5 发货准确度提高2 5 99 Locationlevel超过99 的库存准确率Inventoryreduction5 20 降低5 20 的库存 人工效率的提高ReducedWorkingCapital减少人力投资Reductionofovertimehours降低加班时间LowerLaborcosts更低的人工成本 MetricsOfmeasureperformanceinkeybusinessareasofwarehouse Employee员工Annualworkforceturnover人员年度周转率Cross trainpercentage岗位轮换培训百分比Operations作业Dock to stockcycletime从码头到库内作业周期Linesreceivedandputaway收货和上架行数On timereceiptsfromsupplier即时收货率Percentageofsupplierordersreceiveddamage free无损收货率Orderfillrate出货订单履单满足率Fillrate line出货订单行履单行比率Linespickedandshipped拣货和发货行数Safety安全Daycountrate日盘点率Daysawayfromworkcasesrate工作中断率 Financial财务Distributioncostsasapercentageofsales仓储成本在销售成本中的占比Daysonhand finished goodsinventory成品库龄Customer客户On timeshipments及时发运Totalordercycletime全订单交付周期Internalordercycletime内部订单交付周期Capacity能力Averagewarehousecapacityused平均仓库能力利用率Peakwarehousecapacityused高峰期仓库能力Quality质量Orderpickingaccuracy订单拣货准率性Materialhandlingdamage库内物资破损率 TheTop10 ThemostcommonlyusedDCmetrics 1 On timeshipments即时发运率Thepercentageofordersshippedattheplannedtime Shippedmeansoffthedockandintransittoitsfinaldestination Notethatthetimetoshipmaybedeterminedbyeitherthecustomerortheshipper 订单在计划时间里的发运比率 发运的意思是离开发货码头 开始运送给最终客户 请注意这个计划时间可能是由客户或承运人决定的2 Averagewarehousecapacityused平均仓库能力利用率Theaverageamountofwarehousecapacityusedoveraspecificamountoftime monthtomonthoryearly 这个仓库能力平均数值是用指在一个特定周期的内的仓库作业时间3 Dock to stockcycletime inhours从码头到库内作业周期 按小时Thetime typicallymeasuredinhours requiredtoputawaygoods Thecycletimebeginswhengoodsarrivefromthesupplierandendswhenthosegoodsareputawayinthewarehouseandrecordedintotheinventorymanagementsystem 这个时间通常按小时计算 这个周期记录到WMS中从供应商商送货物到仓库开计算 到仓库最终上架的时间 4 Orderpickingaccuracy byorder 订单拣货准率 订单数 Thismeasurestheaccuracyoftheorderpickingprocess whereerrorsmaybecaughtpriortoshipmentsuchasduringpackaging 它度量订单拣货过程的准率率 通常会在包装的环节会被采集到5 Internalordercycletime内部订单交期Theaverageinternaltimebetweenwhentheorderwasreceivedfromthecustomerandtheorderisshippedbythesupplier Notethatordershipmentisdefinedasoffofthedock ontotheshippingconveyance andreadyfortransit 它是从接到客户订单开始 到货物被供应商发送为止 订单发运是定义为离开码头 装载到运输工具上等待运输 TheTop10 ThemostcommonlyusedDCmetrics 6 Peakwarehousecapacityused高峰期仓库能力Theamountofwarehousecapacityusedduringdesignatedpeakseasons 在设计的高峰期仓库能力7 Totalordercycletime全订单交期Theaverageend to endtimebetweenorderplacementbythecustomerandorderreceiptbythecustomer 平均从客户下订单到收到货品的时间8 Fillrate line履单率Measurespercentageoforderlinesfilledaccordingtocustomerrequest Notethatasinglecustomerorderlinecanrequestmultipleshipments Inthiscase eachshipmentwouldbetrackedasaseparaterequest 以订单行数计算满足百分比 请注意 一个订单也许需要多次发运 在这种情形需要每次发运都可以计算为一次客户订单请求行9 Linesreceivedandputawayperhour每小时收货行和上架数Measurestheproductivityofreceivingoperationsinlinesprocessedandputawayperperson hour 度量单个工人每小时收货作业行和上架行10 Linespickedandshippedperhour每小时拣货行和发运行Measurestheproductivityofpickingandshippingoperationsinlinesperperson hour 以每小单个工人度量拣货量和发运量 Whatisyourbusinessstrategy Mostbusinessesdifferentiatethemselvesfromcompetitorsbyconcentratingonaparticularstrategy Amongotherquestions thestudyaskedrespondentstoindicatewhichofthesestrategiestheyfeelbestrepresentstheircompanies goals Customerservice客户服务Customerservicefocusesonaspecificgrouporsegmentofcustomersthatrequireaspecificproductorservice Theentirestrategyisbuiltaroundservingaparticulartargetverywell andeachoperationalgoalisdrivenwiththisinmind Costleadership成本领先Companiesaspiringtobecostleaderscompeteonprice Inthesecases theprimarydriverinthepurchasingdecisionisthepriceofthegoodssold Therefore reducingandeliminatingcostsisabsolutelycritical Product Marketinnovation Differentiation 产品创新 差异化竞争 Thisstrategyfocusesonthecreationofsomethingthatisperceivedindustrywideasbeinguniqueorexclusive Mix混合型Inthishybridstrategyoftryingtobeallthingstoallpeople acompanymustfocusonmorethanonestrategysimultaneously Itisverydifficulttoexecute andmanycompaniesfindthemselves stuckinthemiddle Whatmetricsdoyouuse