目录 编号 淮安信息职业技术学院毕业论文题 目顺丰速运有限公司运营管理现状和分析学生姓名 学 号院 系商学院专 业连锁经营管理班 级指导教师 顾问教师 二一四年九月1目录顺丰速运有限公司运营管理现状和分析摘 要 随着我国改革开放的不断深入，物流的重要性日趋突出，已成为我国经济中的重要分支和著名的第三利润源。而物流业务中对货物快速运抵及门到门的要求也越来越高，根据国外物流发展经验，结合我国自身的国情，我国的快递业由此产生。快递业的发展对我国的国民经济增长及物流业发展起到极大的推动作用，提高了就业水平，并且分流了邮政业务的部分压力，促进了市场的竞争，而其自身也得到了空前的大繁荣。顺丰速运一直本着“成就客户，推动经济，发展民族速递业”的经营理念，积极探索客户需求，不断推出新的服务项目，为客户提供快速、安全的产品流通渠道，同时，帮助客户缩短贸易周期，降低经营成本，提高产品竞争力等，使客户能更快、更好地对市场做出反应，但是应对快速变化的市场，通过调研发现，顺丰快递也存在着一定的问题。本文通过分析研究我国快递行业明星企业顺丰速运（集团）有限公司的快递业务来阐述我国快递业的发展繁荣的现状，揭示快递业发展中所存在的一些问题，为了使快递行业更好地发展，对顺丰快递进行了发展现状及对策的分析并提出自己的建议并尝试根据所学的物流知识提出解决方案。关键词：顺丰速运 管理现状 运营管理 Abstract Along with the deepening of Chinasreform and opening up,the importance of logisticsbecomes more and more prominent,has become an important branchin the economy of our countryand the famousthird profit source.While the demand forgoodsdeliveredand door to doorlogisticsserviceis also more and more high,according to theforeign logisticsdevelopment experience,combined with Chinas ownnational conditions,Chinasexpress industryresulting.The development of the nationaleconomic growth andthe logistics industrydevelopment of our country ofthe express industryhas played a great role in promoting,improve thelevel of employment,part of the pressureandthe diversion ofpostal services,promote competition in the market,butitsalso got an unprecedentedprosperity.SF EXPRESShas been the spirit ofcustomer success,to promote economicdevelopment,NationalExpress service business philosophy,and actively explorecustomer needs,and constantly introduce newservices,to provide fast,safe productscirculation channel,for customersat the same time,help customers toshorten thetradecycle,reduce operating costs,improve productcompetitiveness,so that customers canfaster,to betterrespond to themarket,but theresponse to the rapidly changingmarket,found through research,SF expressalso exist certainproblems. In this paper,through the analysis ofChinas expressindustry starenterprise-SF EXPRESS(Group)LimitedExpress service to elaborate Chinasexpress industrydevelopment and prosperityof the status quo,problemsexisting in the developmentofexpress industry,in order to make theexpressindustry better development,analyzedthe development status and CountermeasuresofSF expressand put forwardhisadvice andtried tolearnknowledge of logisticssolutions.Key word:目录摘要第一章 绪论1.1研究背景和意义1.2快递业的发展及研究现状 1.3快递业的特点.第二章 顺丰速运的发展及现状2.1公司简介 3.1顺丰发展现状. 3.1.1 顺丰的服务特色. 3.1.2 顺丰的网络覆盖规模. 3.1.3 顺丰的快递速度. 3.1.4 顺丰的服务水平.第3章 顺丰速运运营管理现状. 4.1 主要业务流程. 4.2 业务流程特点. 4.2.1网点布局. 4.2.2 收件. 4.2.3分类汇总. 4.2.4 建包 运输. 4.2.5 分拣 派件. 5.1 顺丰速运服务范围. 第四章 顺丰速运竞争对手分析. 6.1顺丰快递面临的市场竞争. 6.1.1竞争对手的分析.