Competencybasedperformancesystems bestpracticeguidelines R PalanPh D Preparationforchange Asquirrelsurvivesthewinternotbecauseofit sseveritybutbecauseofit spreparationforthewinter Competencybasedperformance HumanCapitalasacompetitiveadvantageMaximisingthevalueandR O I Useful Currentenvironmentofchange processjobsandselfmanagedteams Performance currentposition Currentsystems researchbaseTheymakenodifferencetotheR O IofthecompanyWhatismissing Performancemanagement current StrategyPlanning Coaching ReviewWhathappenedNow thefocusisonfuture development Competencybasedperformance NewperspectiveMakeadifferencetothebottomlineProcesscompetenciesAchievejobresults Keygoals Aligningemployeeswithorganisationalvision mission valuesandstrategies Distributing justintime learningopportunities IntegratingperformancesystemsBuildingandretainingintellectualcapital Frameworkforthesession Competencyinpracticetoday Competencybasedperformancemanagementsystems PMS practicestoday CompetencyapproachesBestpracticesImplementationstrategiesSMRexperience Theice bergmodel Theice bergmodel VisibleHidden Causalflowmodel IntentActionOutcomeMotiveKnowledgeJoboutputTraitSkillSelfconcept Whatarecompetencies CoreFunctionalBehavioural Thedebate BehaviouralVsCognitivists Core DistinctivepropertiesoftheorganisationStrengthsoftheorganisationCorecompetencee g FEDEX distributionandservice Behaviouralcompetencies PropertiesofthepersonWhatpeopleARE Underlyingcharacteristicsofanindividualthatiscausallyrelatedtocriterion referencedeffectiveand orsuperiorperformanceinajobsituation e g achievementorientation Functionalcompetencies PropertiesofthejobWhatpeopledo Thedemonstrationofknowledge skillandattituderequiredtodothejobtoarequiredstandard e g AbletoperformTIGwelding Motives Achievementorientation Traits Physicalcharacteristics Selfconcept Selfconfidence Knowledge Skill Asurgeon sknowledgeofthehumanbody Asurgeon sphysicalskilltooperateensuringthepatientiswellandalive Characteristicsincludedincompetencymodels DevelopVsHire Youcanteachaturkeytoclimbatree butitiseasiertohireasquirrel Frameworkforthesession CompetencyinPracticetoday Competencybasedperformancemanagementsystems PMS practicestoday CompetencyapproachesBestpracticesImplementationstrategiesSMRexperience PerformanceManagementSystems Appraisalsdriven FocusonTraits Behaviours Results Performance Eachapproachrequiresadifferentintervention BehaviourandCompetencies PerformanceisnotoutputsorresultsBehaviourisoneofthecausesofoutput Theargument PerformancenotwithinthecontroloftheindividualBehaviouriswithinthecontroloftheindividual Bestpractices effectiveperformance Mean Bestpractices superiorperformance OneS D abovethemean Thepicture Chart PsychologistWilliamJames Adifferencewhichmakesnodifferenceisnodifference Frameworkforthesession CompetencyinPracticetoday Competencybasedperformancemanagementsystems PMS practicestoday CompetencyapproachesBestpracticesImplementationstrategiesSMRexperience Twoapproaches Threshold minimumacceptablelevelDifferentiating superiorperformers Threshold Purelyknowledgeandskillsdriven Easiertodevelop SkillthemassestoaminimumstandardGovernmentinitiativestodeveloplocalexpertise Threshold Functional Ensuringtheminimumisinplacebeforeyoutalkaboutsuperiorperformers Behavioural Differentiating Superiorperformers relatestotop1 10 Usedbycompanieswithadequateexpertisebutdesiretopushuptheperformancebar Frameworkforthesession CompetencyinPracticetoday Competencybasedperformancemanagementsystems PMS practicestoday CompetencyapproachesBestpracticesImplementationstrategiesSMRexperience Bestpractices Competencyfocus Drivenbythegoalsoftheorganisation Functionalapproaches civilaviation manufacturingBehaviouralapproaches oilcompaniesIntegratedmodels airlines utilities transportation Bestpractices competencymodels Assessmentisthekey ApplicationsusuallyatJob Personmatch Bestpractices behavioural Developacompetencymodel EstablishcriterionsamplesComparehighperformerswithlowperformers BehavioureventinterviewsExpertpanelsStudyingincumbent futurejobs Bestpractices designapproaches Behaviouralmodeldefineperformancecriteriacriterionsamplecollectdatadevelopmodelvalidateprepareapplications Bestpractices functionalmodels PositionPersonAuditGapProgrammePerformance Bestpractices scalablemodels CatalogueofCompetencies Weightage Competencymodels dictionariesPrincipleofleverageandworkability Bestpractices cultural Relatetolocalcultures Similarcompetenciesbutexpressedinappropriateculturalterms e g ConflictManagementinThailand Bestpractices usesofcompetencies TrainingPerformanceCareermanagementSelectionCompensation Bestpractices performance MixedmodelsAssessandrewardbothPandCWeighted Bestpractices competencybasedperformancesystems AirlineexampleOilcompanyexampleUseofcriticalincidentswithhighuseofcoachingandfeedbacktools Framework CompetencyinPracticetoday Competencybasedperformancemanagementsystems PMS practicestoday CompetencyapproachesBestpracticesImplementationstrategiesSMRexperience Bestpractices implementation Base