INTERNALAUDITINGFOR QS 9000 Welcome Restrooms Breaks Registrationsheets Phones Evaluations Forassistanceafterthiscourse Introductions NameCompanyTitle PositionCurrentresponsibilitiesExperienceinqualitysystemsExperienceinauditingWhatdoyouexpecttolearnfromthiscourse Agenda AuditingfundamentalsTheauditsystemHumanfactorsroleinauditingAuditpreparationAuditperformanceOpeningmeetingClosingmeetingAuditreportFollow upactionCasestudyExam Exam 3 1 2hours 1 1 2hoursPart1 openbook SevencasestudiesAnswerastheteamleaderIfthereisanonconformance citetheclosestelement subelementofQS 900015minutebreak2hoursPart2 closedbook GeneralquestionsaboutauditingMultiplechoice fillintheblank true falsePart3 closedbook QS 9000requirementsMultiplechoice fillintheblank true false MODULE1 Introduction Introduction Thismodulewilldiscuss DefinitionofqualityCostofnonqualityCostofqualityPreventioncostsAppraisalcostsQualitysystem DefinitionofQuality Quality DefinitionsofQuality DictionaryAcharacteristicorattributeofsomething property afeature Excellence superiority Degreeorgradeofexcellence DemingQualityhasmeaningonlyintermsofthecustomer hisneeds whatheisgoingtouseitfor Continuousimprovement DefinitionsofQuality JuranFitnessforuse fitnessforpurposeasseenbytheuser Forlong liveditems availability reliabilityandmaintainability the abilities RegulatedIndustriesMeetingspecificationsorrequirements DefinitionsofQuality CrosbyConformancetorequirements IshikawaProductsandserviceswhichareeconomical mostuseful andalwayssatisfactorytotheconsumer ISO8402Thetotalityofcharacteristicsofanentitythatbearonitsabilitytosatisfystatedandimpliedneeds CostsofNonquality WasteduetoscraporrejecteditemsReperformanceofworkInefficientuseofresourcesServiceandwarrantycostsCustomerlossofconfidenceLossofmarketshareLiabilitycosts CostofQuality PreventionandappraisalcostsCoststopreventnonconformancesCoststoevaluatequalityNonqualitycostsInternalfailurecostsExternalfailurecosts VariablesAffectingQuality AccuracyinidentifyingcustomerrequirementsandexpectationsAdequacyofrawmaterialsAdequacyofproductdesignCompetencyofpersonnelVariancesinprocessequipmentAdequacyofmeasurestakentopreventdamagetotheproductafterproduction VariablesAffectingQuality Controlofproductionconditions suchascleanliness humidity andtemperatureControlofchangesindesignorincustomerrequirementsControlofproductionprocesssupportsystems suchaselectricpower compressedair andwaterAdequacyandaccuracyoftestandinspectionequipmentCorrectlyidentifyinginspectionandtestcriteria QualitySystem Definition Theorganizationalstructure responsibilities procedures processes andresourcesneededtoimplementqualitymanagement ISO8402 TypesofQualitySystems InternalQualitySystemImplementspoliciesandobjectivesIncludesqualitycontrolfunctionsIncludesqualityassuranceactivitiesExternalQualitySystemProvidesassurancespecificallyforthecustomer MODULE2 QS 9000Overview QS 9000Overview Thismodulewilldiscuss QualitysystemdocumentationThetwentyelementsthatareISObasedTheautomotivesector specificrequirementsThecustomer specificrequirements QS 9000Overview QualitySystemRequirementsQS 9000DevelopedbyChrysler Ford GeneralMotorsHarmonizesChrysler sSupplierQualityAssuranceManual Ford sQ 101QualitySystemStandard andGM sNAOTargetsforExcellenceFoundedonISO9001 1994 Section4 QS 9000Overview QS 9000appliestoalldirectinternalandexternalsupplierstoOEMsof ProductionmaterialsProductionorservicepartsHeattreating painting plating orotherfinishingservices QS 9000Overview QualitysystemdocumentationSuppliersmustestablish document andimplementeffectivequalitysystemsbasedonQS 9000AllrequirementsofQS 9000mustbeincorporatedintothesupplier squalitysystem seequalitysystemdocumentationprogression QualitySystemDocumentationProgression QS 9000Overview Qualitysystemdocumentation cont Level1 QualityManualDefinesmanagement squalitypolicyandcommitmenttoqualityLevel2 ProceduresSpecifieswhodoeswhat andwhenitistobedoneLevel3 InstructionsSpecifieshowtheworkshouldbeperformedbyoneindividualorfunctionLevel4 RecordsandOtherDocumentationProvidestheobjectiveevidenceofimplementationandresults ComparisonofQualitySystemRequirements QS 9000 QualitySystemRequirements CONTAINS23ELEMENTSTHATCANBEGROUPEDINFOURCATEGORIES QualitymanagementandleadershipQualitysystemstructureandcontrolProductandprocessmanagementAutomotivesectorspecificrequirementsPluscustomerspecificrequirements FormatExample ElementNumberTitleofElementRequirements ISObasedrequirementsAdditional Automotiveinterpretations QualityManagement Leadership Providesrequirementsfortheeffectivemanagementofthequalitysystem Outlinesmanagement sresponsibility involvement andsupportofthequalitysystemProvidesorganizationalstructurerequirementsforthesupportofqualityfunctionsEmphasizestrainingofpersonnelaffectingquality QualityManagement Leadership Element4 1ManagementResponsibilityRequirements Define communicatequalitypolicy understoodatalllevelsDefineobjectivesandcommitmenttoqualityDefineresponsibilitiesandauthorityforpersonnelaffectingqualityProvideorganizationa