Thesematerials includingallattachments areprotectedunderthecopyrightlawsoftheUnitedStatesandothercountriesasanunpublishedwork ThesematerialscontaininformationthatisproprietaryandconfidentialtoMotorolaUniversityandarethesubjectofaLicenseandNondisclosureAgreement UnderthetermsoftheLicenseandNondisclosureAgreement thesematerialsshallnotbedisclosedoutsidertherecipient scompanyorduplicated usedordisclosedinwholeorinpartbytherecipientforanypurposeotherthanfortheusesdescribedintheLicenseandNondisclosureAgreement Anyotheruseordisclosureofthisinformation inwholeorinpart withouttheexpresswrittenpermissionofMotorolaUniversityisprohibited SixSigma isaregisteredtrademarkandservicemarkofMotorola FoundationsofSixSigma andtheDMAICModel TableofContents IntroductiontoProgramSixSigmaStoryOverviewofthe DMAIC Model CaseStudyTeamPractice 3 89 4042 106108 152 Pages Topic IntroductiontoProgram ComfortIssues BreaksLunchPagers CellPhones MessagesOther ParticipantLearningMaterials YourParticipantGuideisyournotetakingandactivitytoolfortodayThisPGiseasytofollow becauseitreplicatestheinstructor soverheadslidesNotetheTableofContentsinthefrontofthisguide whichgivesyouabasic agenda oftheprogram scontentandflowTheMemoryJoggerisahandyreferencetoolthatdescribesvariousanalysistools TellUsaboutYou YourstatisticsWhoyouareWhatyouhopetocontributeWhatyouhopetogainWhatexperiencesorexposurehaveyouhadaroundSixSigma 30 secondtimelimit ProgramAgenda IntroductiontotheProgram TheSixSigmaStoryOverviewoftheDMAICModelwithintheContextofaCaseExampleTheDMAICModelandProcessImprovementRoadmap ApproximateTimesforBreaks Break TeamPractice PresentationAndBreak Lunch ProgramLearningObjectives Uponsuccessfulcompletionofthistrainingprogram youwillbeabletostatethe SixSigmastory includingtermdefinitionsanditshistorywithinMotorolaRelationshipofSixSigmatothePCSScorecardYou llbeabletoimplementSixSigmacontinuousimprovementmethodologyusingthe5stepDMAICmodel DefineOpportunitiesMeasurePerformanceAnalyzeOpportunityImprovePerformanceControlPerformance TheSixSigmaStory IntroductionLearningObjectives Uponcompletionofthisintroductorylearningsegment you llbeabletostatethe ItshistorywithinMotorolaanditsrenewedinterestWhatSixSigmais includingterminologyIntroductiontotheSixSigma includingtheDMAICmodelRelationshipofSixSigmatothePCSPerformanceExcellenceScorecard ThisSixSigmaandDMAICModelTrainingLaystheFoundationforBusinessSuccess BusinessImprovement Training LaystheFoundationfor Awareness Understanding CreateExecutionExcellence ConnectiontoBusinessImperatives MakeSixSigmatheWayWeWorkinEverythingWeDo Bethemarketleaderinprovidingsuperiorwirelessproductsandsolutions LeadInternettowireless Drivesuccessbyexceedingtheexpectationsofcustomers consumers shareholdersandco workers Customer consumerRecognizing celebratingsuccesses OneMotorola OnePCS CULTURE FullylinktheFrontEndexperienceandplanningprocess Garriques DevelopameasurementandensuredifferentialinvestmentforMostEffectiveTalent Nickel EnsureMostEffectiveTalentoccupyMostLeveragedPositions Nickel PERFORMANCEMEASUREMENT BusinessProcesses BusinessResults 2002PERFORMANCEEXCELLENCESCORECARDPCSRev2 7 StrategicObjectives CurrentYearInitiatives STRATEGICDIRECTION VISION MISSION FINANCIALDeliverstrongfinancialresultsAboveindustryRONAandsalesgrowthwithmid teensProfitabilityGrownon devicerevenuesto20 oftotalCUSTOMER MARKETDelightcustomersandbecomethecovetedsupplierbyalltop25customersCellular 25 share3GShare never600scoreMotivateemployeesandcreateapositiveworkenvironmentBuildactivecommunityinvolvement February18 2002 FINANCIALImproveTotalCostCompetitivenessofproductsProduct Portfolio ManufacturingComplexity CostReduction Metty Garriques Pini E business Jarvis Fullman ImproveoverallabilitytodeliverEnd to Endsolutions contentandapplications Soderberg Bordelon Garriques CUSTOMER CONSUMER MARKETDefineanddevelopCompellingProductsandSignatureExperiencesSignatureexperiencesroadmap Garriques Entry Levelphoneleaderships Garriques AccessoriesandCompanionProducts Garriques ImprovecustomerrelationshipsthroughoperatorpartneringandcustomizationCollaborativePlanning ForecastingandReplenishment RegionalGM s Metty OperatorCustomization RegionalGM s Garriques ARPUObsession RegionalGM s Garriques Driveandsustainconsumerdemandandpull throughprograms andincreasetheeffectivenessofco marketingwithoperatorsanddistributors Frost RegionalGM s Garriques SubstantiallyenhancethevalueandimpactoftheMotorolaBrand Frost Investininnovationtoleveragetechnologyadvancementsandarchitecturetoimprovemarket customerresponsiveness Pini OPERATIONAL PEOPLEMakethematrixorganizationwork Zafirovski MakeSixSigma TheWayWeWork ineverythingwedo Milano PCSStaff Dramaticallyimprovesoftwarecapability quality Pini LA NA PCS Asia EMEA TPRG WWSC CSS STRATEGICPLANNING CUSTOMER MKTFOCUS HUMANRESOURCEFOCUS PROCESSMGMT LEADERSHIP INFORMATION ANALYSIS ImproveEnd to EndsellingcapabilitiesonAccountTeams RegionalGM s Garriques Bordelon ImproveS OPProcess Metty RegionalGM s Drivedevelopmentanddifferentialinvestmentsinh