InternalResultantTraining July30 August10 2001 HongKong PROPRIETARY 1998ThomasGroup Inc AllRightsReserved TableofContents IntroductiontoThomasGroup Inc TotalCycleTimeatEsquelGroupTCTBasicsCrossFunctionalTeamsProcessMappingMeasurementsBarrierRemovalBarrierCharacterizationUsingCause EffectDiagramsCyclesofLearningandEffectiveMeetingManagement WhatistheThomasGroup WeareauniqueinternationalmanagementservicescompanythathelpsclientsimprovetheircompetitivenessandfinancialperformanceFoundedin1978 annualcompoundgrowth 30 Over200seniormanagementexecutiveswithbroadskills experienceAverageoperationsmanagementexperienceperResultantis22yearsProprietaryTotalCycleTimeMethodologytoimplementchangeGlobalHeadquartersLocations Dallas Detroit Frankfurt SingaporeandHongKongOver300successfulcycletimereductionprograms TGIMission ToMakeBusinessesCompetitiveByUsingToDrive TotalCycleTime ImprovedResponsivenessandAcceleratedResultsusingMinimumResources 3R s WhatWasThomasGroup sRoleAtEsquel Outsideobjectivechangeagent committedtoimprovedresultsDefinebusinessprocessescriticaltoEsquel scompetitivenessEstablishaggressiveperformancetargetsatwhichEsquelisentitledtooperate dramaticimprovementsoverbaselineApplyThomasGroup sTotalCycleTimemethodologytohelpEsquelreachentitledperformance withineighteenmonths TotalCycleTime TCT Basics CorporateCompetitivenessisDrivenbythe3R s Respondingquicklytocustomersneedsforpresentandfutureproducts services Resultsacceleration particularlyinfastdelivery lowercostsandimprovedquality Resourceeffectiveness particularlyinpeoplecostsandcashtied up R R R Faster BetterResultsthantheCompetition ButusingfewerResourcesthantheCompetition BusinessasaseriesofProcesses Allbusinessesorganizations whethermanufacturing services development software etc arecomposedofaseriesofdifferentbusinessprocesses Thesebusinessprocessstepsmustbe DocumentedandanalyzedtoensurethateachhasvalueCanbeexecutedintheminimumtimeHavethehighestpossibleaccuracyorFirstPassYield Thetimeittakesinallbusinessprocessesfromidentificationofanunmetmarketneeduntilthatneedissatisfied CycleTimeis ThetimeittakestogetsomethingdoneManufactureaproductDevelopaproductDeliveraserviceInstallafactoryReducecostsImprovequalityThetimeittakestochangethewayacompanydoesthings Mostdifficulttochange TotalCycleTimeis Thecombinedeffectofthecycletimesofallbusinessprocessesfromthetimeaneedexistsuntilitissatisfied TotalCycleTime TCT drivesImprovement TotalCycleTime TCT drivesImprovement AsuccessfulTCTProgramsuccessfullyreducesthecycletimesofallidentifiedbusinessprocessesandintegratestheseprocessesintoaseamlesstotalbusinessprocesswithaminimumTotalCycleTime CrossFunctionalTeam CFT WhatisaCross FunctionalTeam AteamrepresentingthevariousfunctionalareasofoneormorecompaniesTheMissionoftheCFTteamistoachieveagreedupon specificobjective s Theobjectivesareultimatelyaimedat DrivingcontinuousimprovementinkeybusinessprocessesRadicallyimprovingtheorganizations globalcompetitivenessInternalizingtheTCTprocessestoensurecontinuationoftheprocessimprovement WhyareCross FunctionalTeamsNeeded ProblemsandsolutionsdonotcompletelyresidewithinonedepartmentAllfunctionalelementsinvolvedinaprocessneedtocontributeMembersshouldbringknowledge objectivityandnewviewpointstoproblemsolving TheRoleoftheCFT TheCFTistheprocessownerofthekeyprocessesidentifiedforimprovement ThisprocessimprovementismeasuredbyCycleTime CT andFirstPassYield FPY results TheCFTisresponsiblefor TheidentificationofthekeyprocessesTheperiodiccollection analysis displayandreportingoftheCT FPYandothermeasurementsdata Identificationofbarriers substituteprocessesandnonvalueaddedactivitieswithineachprocess MaintenanceandexecutionofacontinuouslyupdatedbarrierremovalplantoachieveorsurpassentitlementinCTandFPY RoleandResponsibilityofCFTLeaders EnsurethatTCTprocessisfollowedandthatresultsareachievedquicklySetcleargoalsandholdtheteamaccountableLeadteamincarryingoutitsobjectivesEnsurethatteammeetingsareactionoriented 3W s KeepteamfocusedwithoutdominatingmeetingsTransferrequiredCFTskillstonewmembers RoleofTeamMembers Responsibleforcontributingtotheteam ssuccessby Representingcompany empowereddecisionmaker Communication inputfromandtotheirfunctionalorganizationAttendingandactivelyparticipatinginallmeetings orprovidinganempoweredsubstitutetoactandmakedecisionsforthemWorkingwiththeteamtoidentifybarriersandtheirrootcauses rankingandremovingthemDevelopingActionPlansanddrivingthoseActionPlanstocompletionUsingmeasurementstotrackprogressandassurespecificbusinessprocessorprocessesprogresstowardandreachentitledperformance RoleofTheScribe Preparesanddistributesthemeetingagenda2 3daysinadvanceofthemeeting Thisensuresparticipantscometothemeetingprepared Note MembersshouldsubmitdocumentationtobediscussedinthenextmeetingtotheScribeforattachmenttothemeetingagenda PreparesanddistributesthemeetingminutesandW3swithinoneworkingdayfollowingthemeetingdate TheMinutesaretoincludeAttendance Summaryofthetopicsdiscussed Significantdecisionsmade Nextmeetingdate timeandvenue OldW3swithstatusan