6 5 2020 AndersenConsulting2000 1 Lecture ManagementConsulting AnIntroduction 6 5 2020 2 AGENDA Introduction ExpectationsExampleconsultantcompanyConsulting Nature Trends CareersSelectedMethods frameworks Research somebasics Graphics fromdatatochart 6 5 2020 3 AGENDA Introduction ExpectationsExampleconsultantcompanyConsulting Nature Trends CareersSelectedMethods frameworks Research somebasics Graphics fromdatatochart 6 5 2020 4 OurMission Helpingourclientscreatetheirfuture ACCENTURE MISSIONANDVISION OurVision Tobecomeoneoftheworld sleadingcompanies bringinginnovationstoimprovethewaytheworldworksandlives 6 5 2020 5 OneGlobalFirm Acttoenhancethecollectivevaluesoftheglobalpartnership whilesustaininglocalculture Stewardship Thinkfutureoriented actandinvesttobuildastrongerfirmfortomorrow Integrity Actwithopennessandhonesty Always RespectfortheIndividual Treateachpersonaswewouldliketobetreated QualityClientService Understandandmeetclientexpectations100percentofthetime BestPeople Arehighlycompetentandmakeacommitmenttoexcellence teamwork andthesuccessofourclients ACCENTURE COREVALUES 6 5 2020 6 1989AndersenConsultingbecomesaseparatebusinessunitfromArthurAndersen 1 6billion21 400employees1991Horizon2000Initiativetodevelopmissionandstrategicplan 2 3billion25 000personnel1993AndersenConsultingissuesitsfirstannualreport 2 9billion27 000employees 1997AndersenConsultingcreatesaglobalnetworkofcommunications focusedsolutioncentersinanefforttosetthestandardforspeedandqualityofperformance 6 6 Billion53 000employees1998 8 3billion65 000employees2000JoeForehandbecomesManagingPartnerandintroducesthe100DayPlanAndersenConsultingwinsarbitrationagainstArthurAndersen01 01 01Accenture formerlyknownasAndersenConsulting ACCENTURE IMPORTANTMILESTONES 6 5 2020 7 ACCENTUREGLOBALLY Employees over65 000Countries 48Revenue 99 8 9BillionUSDClients ThevastmajorityofFortune30mostprofitableglobalpubliccompaniesNearly75 ofFortune200globalcompanies100ofthemostsignificant IndustryStandard Internetcompanies 6 5 2020 8 ACCENTURE DEVELOPMENTOFREVENUES U S Billions 6 5 2020 9 ACCENTURE GLOBALPERSONNELGROWTH 1997 53 426 1996 44 801 1995 38 027 1994 32 711 1998 65 134 6 5 2020 10 Americas EMEAI Asia Pacific Hamburg Frankfurt M nchen D sseldorf Berlin Wien Z rich ASG Austria Switzerland Germany ACCENTUREINASG 2 750Employees7OfficesRevenues 1 24Mrd DM 6 5 2020 11 GlobalCompetitiveOverview Strategy DigitalEquipment McKinsey AndersenConsulting Organization Processes InformationTechnology BusinessProcessManagement Outsourcing CapGeminiSogeti UNISYS IBM ComputerSciences EDS BostonConsulting BoozAllen 6 5 2020 12 ACCENTURE MARKETUNITS FinancialServicesBankingHealthServicesInsuranceProductsAutomotive IndustrialEquipment Travel TransportationConsumer PharmaceuticalProductsRetailCommunications HighTechCommunicationsElectronics HighTechMedia EntertainmentResourcesChemicalsEnergy NaturalResourcesUtilitiesGovernment 6 5 2020 13 ACCENTURE SAMPLECLIENTLIST 6 5 2020 14 AGENDA Introduction ExpectationsExampleconsultantcompanyConsulting Nature Trends CareersSelectedMethods frameworks Research somebasics Graphics fromdatatochart 6 5 2020 15 NATURE TRENDS CAREERS Natureandpurposeofconsulting Recenttrendsandcurrentchallenges Staffandcareerpathsinconsulting 6 5 2020 16 NATUREANDPURPOSEOFCONSULTING NatureandPurposeofConsultingDefinitionof Consulting BrieflookintohistoryDifferenttypesofconsultingConsultingmarketoverviewConsultant ProfessiondescriptionConsultingstrategiesShortoverviewovertheconsultingprocessReasonsforclientstohireexternalconsultantsGuidelinesfortheclient consultantrelationship 6 5 2020 17 DEFINITIONOFCONSULTING DefinitionofConsulting Togiveexpertadviceorprovideexpertcounsel IKS Consultingprovidesvaluebydiagnosing strategizing designing constructing integrating operating orimplementingsolutions Consultingutilizesrelevantknowledge basedonintegrityandobjectivity inbothexpertandadvisoryroles ConsultingServicesTeam Consultingiswhateveraconsultantdoes CambridgeComputerServices 6 5 2020 18 CONSULTINGHISTORY 1 2 Brieflookintohistory1532Macchiavelli s IlPrincipe 1886Foundationofthe analyticaltestlab byArthurD Little1895 Apieceratesystem byF Taylor1909FoundationofArthurD Little Inc 1911 Theprinciplesofscientificmanagement byF Taylor1911 MotionStudy byF Gilbreth1912 ConsultingFirms byF Gilbreth1914E BoozsetsupBusinessResearchServices1925J O McKinseystartshisConsultingfirm1934Urwick Orr Partners Managementistlehr undlernbar1939PeterDrucker Theendofeconomicman 1947FoundationoftheTravistockInstitute 6 5 2020 19 CONSULTINGHISTORY 2 2 Brieflookintohistory1949RobertWiener Cybernetics 1950MarvinBowerbecomesCEOofMcKinseyandstartswiththeexpansion1951FirstDeming AvardforQualityinJapan1954FoundationoftheBDU1954PeterDrucker Thepractiseofmanagement 1957Argyris PersonalityandOrganization 1959Herzberg Mausner Snyderman Themotivationtowork 1960McGregor Thehumansideofenterprise Maslow MotivationandPersonality 1963FoundationofBostonConsultingGroup1965FoundationofthefirsttwoBusinessUniversiti