试卷代号 1357 国家开放大学 中央广播电视大学 2018年春季学期 开放本科 期未考试 高级商务英语听说试题 2018年7月 注意事项 一 将你的学号 姓名及分校 工作站 名称填写在答题纸的规定栏 内 考试结束后 把试卷和答题纸放在桌上 试卷和答题纸均不得带 出考场 二 仔细阅读题目的说明 并按题目要求答题 答案一定要写在答 题纸指定的位置上 写在试卷上的答案无效 三 用蓝 黑圆珠笔或钢笔答题 使用铅笔答题无效 Instructions This test will take approximately 30 minutes There are FIVE recordings in the test and you will hear each recording twice There will be a pause of 30 seconds before each recording to allow you to look at your questions There will be a pause of 30 seconds after each recording to allow you to check your answers You can first mark or write your answers on this test paper After the recordings you MUST transfer all your answers to the Answer Sheet The total marks for this test are 100 points There are altogether 25 questions in the test and each question takes 4 points 1163 Recording One Listen to a recording of Catherine Welsh a Communications Consultant talking about telephoning and in particular ending phone calls There are five multiple choice questions after the recording Choose the best answer to each question and write your answer on the Answer Sheet You will hear the recording twice 20 points 4 points each 1 In Catherine s opinion what should be checked to avoid misunderstandings A Specifications C Prices B Spellings D All of the above 2 Catherine thinks it s best to end calls with some sort of check if you have made agreements You might even ask for A another phone call B a short message C a fax confirmation D a business letter 3 Which of the following is not correct about small talk according to Catherine A Small talk can be as long as possible B Small talk can be a comment on the weather C Small talk can be your last trip away D Small talk helps to build and maintain friendly relationships 4 Which action is not the proper way to get off a phone when the other side keeps talking A To make a polite excuse B To say you have a meeting C To interrupt rudely D To offer to call back later 5 What is not mentioned in Catherine s suggestions about making a phone call A Ways of avoiding misunderstandings B Ways of greeting each other C The importance of small talk D Ways of getting off a long phone call 1164 Recording Two Listen to the recording of Clare Macey a director of Inter Marketing suggesting ways to prepare for telephone calls Listen and mark the following as True T or False F Write your answer on the Answer Sheet You will hear the recording twice 20 points 4 points each 6 According to Clare prediction is not enough when making a call T F 7 Making a call involves subconscious and conscious preparation T F 8 Desk preparation means preparing a desk for yourself so that you can sit comfortably when you make a call T F 9 You do not need to think about your objectives when you make a call to a friend T F 10 It does not matter if you re not prepared when you make a call You can call again T F Recording 1 hree Listen to the recording of Peter Marwood s arrival at SDA Ltd in Sydney Australia He has to wait a few minutes and asks Stephanie Field for some assistance Listen and mark the following as True T or False F Write your answer on the Answer Sheet You will hear the recording twice 20 points 4 points each 11 Peter arrives at SDA Ltd on time T F 12 Peter has an urgent email to send T F 13 Peter uses his own computer to send the email T F 14 Peter needs to send some flowers to his wife for their wedding anniversary T F 15 Peter doesn t need a cab to his hotel T F Recording Four Listen to part of a presentation about a construction project in Seoul South Korea Fill in the blanks as you listen to the recording Write your answer on the Answer Sheet You will hear the recording twice 20 points 4 points each Speak er Well now I d like to 16 the main stages in the project First of all we 11 commission research to find out the best 17 for the plant Next we 11 go through the 18 purchasing procedure When that s completed we 11 begin technical consultation 19 the company to determine the exact requirements in the 1165 design The next step will be to put out a call for tenders to firms of architects Then we ll select the appropriate proposal Having chosen a design there 11 be a period of intense consultation with the architects over the details The next stage is to put out tenders for the construction of the plant My guess is that it will take between 20 and eighteen months to reach that point and building won t commence for a year further after that Recording Five Imagine you are a participant in a meeting between Gibson Trust Ltd and Aptrans concerning the sale of a former railway station Fill in the blanks as you listen to the recording Write your answer on the Answer Sheet You will hear the recording twice 20 points 4 points each So as we ve covered the agenda this is 21 a good time to summarise what we ve agreed We began by discussing the plans for the station renovation and use We are pleased to say that we have approved the plans to renovate the station as a museum It will have links with the 22