Business Consulting Services美的ERP升级优化项目应收用户手册作者:陈智佳创建日期:December 30, 2005最后更新:三月 13, 2014文档控制号:版本:V1.0Note: Title, Subject, Last Updated Date, Reference Number, and Version are marked by a Word Bookmark so that they can be easily reproduced in the header and footer of documents. When you change any of these values, be careful not to accidentally delete the bookmark. You can make bookmarks visible by selecting Tools-OptionsView and checking the Bookmarks option in the Show region.审批:Note: To add additional approval lines, press Tab from the last cell in the table above.Note: You can delete any elements of this cover page that you do not need for your document. For example, Copy Number is only required if this is a controlled document and you need to track each copy that you distribute.Note: To add additional approval lines, press Tab from the last cell in the table above.Note: You can delete any elements of this cover page that you do not need for your document. For example, Copy Number is only required if this is a controlled document and you need to track each copy that you distribute.Copy Number_文档控制变更记录4日期作者版本变更索引2005-12-30陈智佳1.0No Previous Document审阅姓名职务分发份数.姓名职位1234注意：如果你接到本文档的电子拷贝并打印出来，为了文档控制，请将你的名字写在封面的相应位置。如果你接到本文档的硬拷贝，为了文档控制，请将你的名字写在封面的相应位置。目录文档控制2介绍5目的5适用范围5主要内容5文档依据5客户管理子流程6工作程序6流程图和流程说明6操作指南7应收发票管理流程21工作程序21流程图和流程说明21操作指南22物资委外调让流程26工作程序26流程图和流程说明26操作指南27银行信息管理流程39流程图和流程说明39收款管理流程42工作程序42流程图和流程说明42操作指南43工厂间往来（委外物资调让流程）48工作程序48流程图和流程说明48操作指南49工厂间往来（工厂与国内营销公司流程）53工作程序53流程图和流程说明53操作指南54工厂间往来（工厂与海外营销公司流程）59工作程序59流程图和流程说明59操作指南60应收应付对冲流程65工作程序65流程图和流程说明65操作指南66应收凭证管理流程68工作程序68流程图和流程说明68客户余额查询70报表和客户化报表索引72未结事项与已结事项73未结事项73己结事项73Note: To update the table of contents, put the cursor anywhere in the table and press F9. To change the number of levels displayed, select the menu option InsertIndex and Tables, make sure the Table of Contents tab is active, and change the Number of Levels to a new value.3ecff76d298c9b70410e2b0b513be8c5.pdfPage 75 of 75介绍Note: Add open issues that you identify while writing or reviewing this document to the open issues section. As you resolve issues, move them to the closed issues section and keep the issue ID the same. Include an explanation of the resolution.When this deliverable is complete, any open issues should be transferred to the project- or process-level Risk and Issue Log (PJM.CR.040) and managed using a project level Risk and Issue Form (PJM.CR.040). In addition, the open items should remain in the open issues section of this deliverable, but flagged in the resolution column as being transferred.目的本手册描述了客户管理、应收发票管理、物资委外调让、银行信息管理、收款管理、工厂间往来、应收应付对冲、应收凭证管理等所涉及的业务流程和工作程序，以及在ORACLE系统中的操作步骤。适用范围本手册适用于美的东芝开利合资公司，包括顺德工厂、东芝工厂、商用空调，供各财务部负责应收管理的最终用户使用。主要内容本手册涉及客户管理、应收发票管理、物资委外调让、银行信息管理、收款管理、工厂间往来、应收应付对冲、应收凭证管理、客户余额查询、标准和客户化报表索引共12个子流程的内容。各子流程主要包括以下内容：1. 工作程序2. 流程图3. 操作指南文档依据本手册的主要依据是：美的ERP升级优化项目- 财务管理业务解决方案客户管理子流程Note: Add open issues that you identify while writing or reviewing this document to the open issues section. As you resolve issues, move them to the closed issues section and keep the issue ID the same. Include an explanation of the resolution.When this deliverable is complete, any open issues should be transferred to the project- or process-level Risk and Issue Log (PJM.CR.040) and managed using a project level Risk and Issue Form (PJM.CR.040). In addition, the open items should remain in the open issues section of this deliverable, but flagged in the resolution column as being transferred.工作程序步骤负责人工作内容操作步骤1应收会计手工在ERP系统录入内部客户资料，营销公司的客户资料在IMS系统中维护，通过接口导入ERP系统手工新建客户2应收会计客户调整、建立客户关系、客户合并创建客户关系、客户帐户合并Note: Add open issues that you identify while writing or reviewing this document to the open issues section. As you resolve issues, move them to the closed issues section and keep the issue ID the same. Include an explanation of the resolution.When this deliverable is complete, any open issues should be transferred to the project- or process-level Risk and Issue Log (PJM.CR.040) and managed using a project level Risk and Issue Form (PJM.CR.040). In addition, the open items should remain in the open issues section of this deliverable, but flagged in the resolution column as being transferred.流程图和流程说明 流程说明1、 各组织客户资料分别维护。2、 对于内部往来客户，统一手工在ERP中建立或维护客户信息，在营销系统内不反映。3、 对于外部客户，直接在业务系统内新增/维护客户资料，通过接口导入ORACLE系统中。4、 顺德工厂应收会计手工在ORACLE系统中新增/维护客户资料。客户编码规则在ERP中，新的客户编码规则如下：XXX XXXX XXXX公司段 地区代码段 流水号段其中，前