Building Your Competence inWorkplace Learning and Performance (WLP),By William J. Rothwell, Ph.D. Copyright 2001 by William J. Rothwell,威廉罗斯维尔博士 威廉罗斯维尔2001版权所有,建立职场学习与绩效(WLP) 的专家能力,Part I: Introduction,第一部分,简介,Purpose of the Session,Workplace Learning and Performance (WLP) is the latest generation of the field once called Human Resource Development (HRD) and, before that, Training and Development (T facilitates the strategic plan; ensures that WLP is aligned with organizational needs and plans; and ensures accomplishment of the administrative requirements of the function” (Rothwell, Sanders facilitates the strategic plan; ensures that WLP is aligned with organizational needs and plans; and ensures accomplishment of the administrative requirements of the function” (Rothwell, Sanders & Soper, 1999, p. 43).,What does the Manager of WLP do?,职场学习与绩效（WLP）的角色,“为取得希望的结果而制定计划、组织人员、确定时间、控制并引导个人和群体的工作；推进战略规划；确保WLP与组织需求和计划是整合在一起的；确保职能部门行政要求的执行。” (罗斯维尔、Sanders和Soper，1999年版，第43页),管理者,Large Group Activity,Lets take a minute to list on a flipchart what a manager of WLP does that other managers do not do Lets brainstorm around answering this question: What is unique about the job of manager of WLP, which might be called (in some organizations) “Training Director”? Now lets brainstorm around answering this question: Why should we care about this?,What does the Manager of WLP do?,全班活动,让我们花一分钟，在翻转图上列出WLP管理者所做的事，而这些事是其他管理者不做的 让我们采用“头脑风暴法”讨论下面这个问题：可能被称为“培训总监”（在某些组织中）的WLP管理者，其工作的独特之处是什么？ 现在让我们用头脑风暴法回答这一问题：为什么我们应该关心这个问题？,职场学习与绩效（WLP）管理者做什么？,What Is WLP Strategy?,WLP Strategy: The way an organization goes about planning for, and/or orchestrating, the learning of its members,什么是职场学习与绩效（WLP）战略？,职场学习与绩效（WLP）战略：指组织规划及/或协调其成员之学习行为的方式。,Why Is WLP Strategy Important?,WLP Strategy is important to: Link planned learning activities to organizational competitive issues/objectives Ensure that WLP is meeting “business needs” Can you think of other ways it is important?,为什么职场学习与绩效（WLP）战略如此重要？,职场学习与绩效（WLP）战略的重要性在于： 将有计划的学习活动与组织的竞争问题/目标联系起来 确保职场学习与绩效（WLP）满足“经营需求” 您还能想到它的其它重要性吗？,How Is WLP Strategy Carried Out?,Source: Rothwell, W., & Kazanas, H. (1994). Human resource development: A strategic approach. Rev. ed. Amherst, MA: HRD Press.,怎样实施WLP 战略？,资料来源： Rothwell, W., & Kazanas, H. (1994). Human resource development: A strategic approach. Rev. ed. Amherst, MA: HRD Press.,Introduction to Activity,Lets spend just a minute in a role play in front of the class I need a volunteer who is willing to pretend to be a consultant visiting me, the CEO of an organization I would like you to ask me questions about the WLP efforts of my organization Your goal is to pose questions that will permit you to write a proposal to be the outsourcing agent for the Training Department of my organization The volunteer is free to be creative in asking me questions,活动简介,让我们花一分钟在全班面前进行角色扮演 我需要一个志愿者扮作来拜访我的顾问，而我，则扮演一个企业的CEO 我想让这位顾问问我一些有关我企业的WLP工作的问题 顾问目的是，提出问题，这些问题可以使您能为我公司的培训部门写一份建议书，建议由您自己来担任该部门的外包代理人 志愿者在向我提出问题时，可以自由发挥,Activity,Divide up into small groups of 3-5 people each Appoint a spokesperson for your group Spend about 30 minutes to prepare a rough draft proposal for what you would do to help my organization by serving as the chief outsourcing agent for WLP When your group is finished, you should have a rough draft proposal that your spokesperson is ready to share with the group,活动,按3-5人一组，进行分组 各组指定一个发言人 用约30分钟的时间准备一份粗略的建议草案，这份草案要说明，作为主要的WLP外包代理人，您将如何帮助我的企业。 小组完成以后，由小组发言人代表各个小组跟全班分享本组的建议草案,Activity Debrief,Could I have spokespersons for each group report on their groups answers?,活动汇报,请各组发言人报告本组的 活动成果。,A Model to Guide the Work of the WLP Manager,Source: Rothwell, W. (2001). The manager and the change leader. Alexandria, VA: The American Society for Training and Development.,指导WLP管理者工作的一个模型,来源：罗斯维尔 W. (2001)管理者和变革领导者Alexandria,VA: 美国培训与发展协会,A Vignette on the Role of the Manager,Form groups of 3-5 people Appoint a spokesperson Work on this vignette for about 15 minutes When your group is finished, be prepared to answer the questions appearing at the end of the case,简述WLP管理者的角色,分成3-5人的若干小组 各组指定一个发言人 大约花15分钟进行简述 小组完成后，准备回答案例 后面提出的问题,Debrief on the Vignette on the Role of the Manager,What spokesperson would like to volunteer to go first to give his or her groups answers to the vignette?,WLP管理者角色简述的报告,哪位发言人愿意第一个上来汇报他/她的小组的讨论结果？,WLP Roles,“Troubleshoots and isolates the causes of human performance gaps or identifies areas for improving human performance” (Rothwell, Sanders & Soper, 1999, p. 43).,Analyst,职场学习与绩效（WLP）的角色,“分析并解决员工绩效差距存在的起因，或者是识别员工绩效提升的范围。” （罗斯维尔、Sanders和Soper，1999年版，第43页）,分析师,What Is Performance Analysis?,Performance Analysis is an attempt at a method of disciplining ourselves as we seek to delineate our problems before we rush into a solution (Gilbert, 1982, p. 22). Performance Analysis distinguishes problems that are caused by lack of individual knowledge, skill or attitude from those caused by other reasons.,什么是绩效