喜BusinessEnglishSkill商务电话、交际、交流、演讲。BusinessCallBusinessIntercourse。BusinessCommunicationBusinessPresentation4【十!ThePrepace序言一.TalkaboutgoalsForwhat2Enterpriser*Enterprise:Name/Time/People/Place.-Business:Industry/Core/Award-Culture:Mission/Vision/Vslue.E-GoodProduct-Q/P2JobResponsibilitity-GreatProduct-knowhow2JobEvaluationE111(1*GenericProduct-IC2JobTitle塞1一鏖二.Talkaboutgoals2.FourskillswWhichone?Nopains,nogains2十)1“二.Talkaboutgoals3.TalkaboutwaysShort-cut?Bee-line2pPractisemakesperfectr11111|Practise,Practiseandparctise1一4.DifferenceinWesternandEasternCulture刀价值观与道德标准的姜异CDifferencesinValueConceptandMoralCriteria)-个人荣誉感与谋虚谚恭PersonalHonourVSModesty-自我中心4并献“SeltCentreVSSacrifice-创新精神与中庸之道“PioneeringSpiritVSMediumWay-个性自由与团结协作_IndividualFreedomVSHarmoniousCooperation2)社会关系的差别DifferencesinSocialRelations-平等意识与等级观念EqualityConceptVSClassConceptIfworkinghard,evenacowboycanbepresident.-核心家庭与四代同堂NucleusFamilyVSFour-GenerationFamily3)社会礼仪的差异DifferencesinSocialCeremony“Haveyouhadyourmeal2“Whereareyougoing2“Hellol“Howdoyoudol“Niceday,isnttit2“Helpyourselt,Please!“,“takesomemore“4表达谢意和追憾Expressinggratitude“Thankyou.“and“1amsorry“5.沟通过程(CommunicationProcess)1)打招呼-Greeting2)介绍-Introduction3)寒暄-Smalltalk4)进入正题-Gettingdowntobusiness5)业务洽谈-Businesstalks6)结束正题谈话前过渡Pre-closingtheconversation7)结束谈话-Closingtheconversation8)再见-Farewells6.解决问题过程(ProblemSolutionProcess)Select-Themewhichismoreimportantandergent22)Collect-DataFocusonthefactsandcase3)Analyze-CausesAnalyzethevariousfactors4)PlanandImplement-SolutionBothpartieshaveagreedtotakeactions5)Evaluate-EffectsIfitseffective6)Stanardize-SOP、WI、OIetcMakingtheoperaterskillfulandperfect7)Reflectontheprocess-PerformanceIfitshighlyeffeicient.鏖ThePrepace序言二.Sharing餐Unit1:FirstStep第一单元第一步“IntroducingyourselfandFormalGreetings自我介绍与正式问候“FormalGreeting正式问候*SmallTalk寒暄*FormalLeavetakingsandGoodbyes正式告别语