Unit Three Reading,Cao Yueqin,vital,in short,efficient,serve,promote,in addition,obvious,give away,1效率高的,2.服务,3.促进，推动,4.重要的,5.显然的,6.另外,7.简而言之,8.泄露,Check the preview,be vital to tend to do sth. avoid doing sth. expect to do sth. in addition rely upon/on sb. to do sth. treat as make sure look out for,give sb. full attention react to get into the habit of promote ones business,对极其重要,倾向于做某事,避免做某事,期待去做某事,另外,依靠某人做某事,推进某人的业务,把当成,确保,充分地关注某人,对作出反应,养成的习惯,留心当心,Check the preview,Lead-in,National Day is coming.What are you going to do during the holiday?,For many Chinese, theyll go travelling during the holiday.Do you think whether they will stay at hotels and have meals at restaurants?,Lead-in,Do you think the servers are very important for these hotels and restaurants?,How Important Are You!,Skim the text and find out who “You” are and what kind of industries “You” work in.,Skimming,You are a _ who works in _ industries.,server,service,Your role is of importance to your business. The boss is relying upon himself to promote his business. Try not to get into the habit of looking out for the signs.,Fast reading Listen to the text and write True or False.,Detailed reading Read the text paragraph by paragraph and answer the following questions.,Paragraph One： What kind of shop will you tend to go back to?,Those shops where I receive friendly, efficient service.,Paragraph Two,Read Para.2 again and try to fill in the blanks.,Dealing with customers is a major part of your job. In the shop the customers see and talk to _, they expect _ to serve them efficiently and politely, and when something is wrong they will come to _.,you,you,you,Para.1.2 Find out what is the main idea of the first two paragraphs. A. “You” play an important role in the success of a business. B. “You” should work hard to run a successful business. C. Dealing with customers is only part of “your” job.,Paragraph Three How to make each customer feel important? Give two examples.,Give the customer your full attention Look at the customer in the eye,When we talk to the customers, what kind of expression in the eyes is right?,Paragraph Four,”The signs in this paragraph means _. A.some pictures of dishes that customers are looking at. B. the way customers look and behave. C. the price list posted in the shop.,Perhaps the customers are _.,waiting for friends/dishes,Look at the pictures below and read the “signs” the customers give.,Can you read the “sign”? Perhaps he thinks the steak is too _.,expensive,Discussion,(group work),If you are a waiter/waitress.,The man is_. The woman thinks_. What should the waiter do?,The man is_. What should the waiter do ?,in a hurry/waiting for someone,Suggest him some foods that can be served in a short time./Go and ask him: Are you waiting for someone? Take it easy, would you like another cup of tea while waiting? And you can enjoy our menu or some magazines first.,The woman thinks_. What should the waiter do?,The dishes are too expensive./its difficult to decide what to eat,Suggest her some nice meals that are not too expensive./Go and give her some advice: What can I do for you? Hard to choose? How about todays specialty? The fish today is very fresh.,Outline,Paragraph 1 Paragraph 2 Paragraph 3-4,“Your” role is very important.,It shows that why “you” are so important.,The part tells us how to give customers good service.,Fill in the blanks,Your role is vital to the success of your business. Customers expect you to serve them efficiently and politely. In addition, your boss will rely on you to promote the business. Everyone is an individual and you should try to make them feel important. In order to react to your customers well, you need to “read the signs”. Try to get into the habit of looking out for the signs that people give away a lot and reacting accordingly.,Homework:,Try to retell the text in your own words.,