Welcome to a presentationon Six SigmaTM,2002年1月12日,What are your Expectations?,I would like to capture your expectations for the day?,Agenda,Introduction 4 year- 100 x uality improvement Six sigma by 1992 goal is set,1988Malcolm baldrige nation quality award Mapped ISO 9001 into quality system review(QSR),199210 x redustion in defect eveery 2 yearscustomer satisfaction metrics 10 x timesimprovement in cycle time in 5 years Changed measurement base to parts per billion,Evolution continues!,How many objectives are there in your organization?,Key beliefs how we will always act Constant respect for people Uncompromising integrity KEY GOALS what we must accomplish Best in class People Markting Technology Products:softwarehardware and systems Manufaction Service Increased global market share Superior finacical results KEY INITATIVES how we will do it Six sigma quality total cycle time reduction product manufaction and environmental leadership Prfit improvement Empowerment for all in a participative Cooperative and creatice workplace,Our fundamental objective (Everyones overriding responsibility) Total customer satifaction,Our fundamental objective,Total customer satisfaction Key beilfes How we will always act Key goals What we must accomplish Key initiatives How we will do it,Everyones overriding responsibility,KEY INITATIVES how we will do it, Six sigma quality total cycle time reduction product manufaction and environmental leadership Prfit improvement Empowerment for all in a participative Cooperative and creatice workplace,Consistent focus,Card created Delivery defects; Early life failure rate;and therefore Increases customer satisfaction and Decreases warranty cost!,Process cost and defects,Reducing the total defects in the entire process: Reduces the cycle time per unit Reducing WIP(Work in process) Reducing inventory carrying costs Resuces defect inspection,analysis,and repair cost;therefore Decreases “Manufacturing” cost,Cost/Quality,Six sigma has shown that The highest quality producer is The lowest Cost producer,TDU is the best measure of the over all quality of the process TDU is the independent variable Process yields are dependent upon TDU,The common metric: Total defects per unit(TDU),Defining a unit,A “unit” may be as diverse as a: Piece of equipment Line of software Order Technical manual Medical claim Wire transfer Hour of labor Customer contact Anything that is measurable what you measure is what you get Processes must be changed to achieve the measured operational goals,Six sigma provides.,A method to drive quality improvement A common language-defects,continuous improvement,six sigma A method of measurement A method of comparison A method of providing common reach out goals,Paradigm shifts,Start counting defects.27% badvs.99.73% good Change unit of measure2,700 PPMvs.27% bad,What is six sigma,It is a culture change for a complete organization Thats: Individually driven but involves everyone Continuous process Consistent throughout the organization Measurement driven Based on the premise “Everyone wants to do the best job they can It is not a numbers game,Was the meeting necessary? Was ther an objective communicated in advance? Was time used effectively? Was there adequate advance information to help me understand and contribute to the objective? Did I contributen to the objective? Was the objective accomplished?,meeting: _Date: _,yes,no,Was the meeting necessary? Was ther an objective communicated in advance? Was time used effectively? Was there adequate advance information to help me understand and contribute to the objective? Did I contributen to the objective? Was the objective accomplished?,meeting: _Date: _,yes,no,Requirements for culture change,Top-down commitment and involvement Set the example,be active in the audit process Measurement system to track progress At both macro and micro level Common well-understood set of metrics Tough goal setting(reach out!) Provide the required education Spread the success story Shared the rewards with those that that contributed,10 year journey 1990 through 2000,Quality Through defect elimination -we have eliminated 99.7% of in proces defects (5.60) COPQ (cost of poor quality) - reduced 84% on a per unit basis Manufacturing cost saving - cumulative saving over $18.0 billion Product reliability - MTBF . . . increased 5-10 fold,Financial Sales up 2.9x，$37.6 billion - anaverage compounded growth rate of 13.2% per year Employee productivity -increased 408%, Motorola University,years,81,82,83,84,85,86,87,88,89,90,91,92,93,94,95,96,0,50,100,150,200,250,97,98,99,300,00,Sales per employee (thousands),sales,Question & answers,1、有时候读书是一种巧妙地避开思考的方法。20.9.1820.9.18Friday, September 18, 2020 2、阅读一切好书如同和过去最杰出的人谈话。06:57:5606:57:5606:579/18/2020 6:57:56 AM 3、越是没有本领的就越加自命不凡。20.9.1806:57:5606:57Sep-2018-Sep-20 4、越是无能的人，越喜欢挑剔别人的错儿。06:57:5606:5