Letters, faxes and memos,Contents,2.1 Communicating in writing 2.2 Letters 2.3 Memos,2.1 Communicating in writing,Imagine the picture shows your desk. Identify the different kinds of correspondence. Which of the items would you attend to first? Put them in order of priority.,Letters: snail mail, 1st class mail (EMS), air mail Email Facsimile (Fax) Internal Memorandum (Memo) Post card, Advertisement, Note, etc.,2.2 Letters,2.2.1 Envelope,Ms Gillian Jones Personnel Manager James Brown nor to include unnecessary closing remarks (e.g. Thank you, Best regards).,Lets see another sample!,MEMO To: All Staff From: Malcolm Egan Program Director Date: 21 February 2004 Subject: Visit of Chinese Delegation Staff are advised that this visit will occur on Tuesday 28 February 2004. There will be a presentation to the group by senior staff and a chance for discussion between delegates and among ourselves. Lunch will be provided in the Board Room and staff are invited to attend. Would you please advise me as to your availability from 11:30 a.m. to 2:30 p.m.? I would like as many staff as possible to attend the discussion session and lunch.,Exercise,P23 Section A Whats wrong with this memo? How can you improve it?,Talking face-to-face VS. Writing?,Communicating with someone face-to-face Advantages & pleasures Disadvantages & difficulties You can see their reactions. You have to think and react quickly. Communicating with someone in writing Advantages & pleasures Disadvantages & difficulties You can take your time.,