国家开放大学管理英语4机考（第一套）参考答案客观题交际用语(共5题，共10分）1.Reading is the best way to pass time on the train. ,I never go traveling without a book.A.You are jokingB.Thats trueC.It sounds like fun2.How did your meeting go yesterday? actually,it was really frustrating.A.Not so goodB.Very goodC.Nothing special3.Jack,Id like to have your opinions about my written report. ，But I have one suggestion.A.It looks fine to meB.You are too modestC.Thats a good idea4.Terribly sorry to interrupt,but may I use your dictionary?Yes, A.of course.B.it doesnt matter.C.no hurry.5.一This project is too big for me to finish on time.一 A.Please do me a favor.B.You may ask for help. C.I1l give you a hand.词汇与结构(共15题，共30分）1.The Human Resource Managing Department at Honda is given specific instructions .employ the best possible workers.A.how toB.on what toC.on how to2.Although we cant compete in terms of size,I believe we hold an advantage in terms of dedication to customer service.A.didB.doC.have3. the reactions of top managers,middle managers remained silent or provided optimistic,filtered information.A.FearingB.FearedC.Fear4.Fifty-five percent of the respondents said that praise and attention from their supervisor would make them feel the company cared about them and their well-being.A.even ifB.as ifC.like5. employees keep leaving and joining the company,they also retire from time to time leaving empty places in various positions.A.AlthoughB.IfC.As6. managers spend most o ftheir time in face-to-face contact with others,but they spend much of it obtaining and sharing information.A.Not onlyB.Do not onlyC.Not only do7.If demand is rising but the firm from allocative communication failure,then tocks will fall and there will be understaffing.A.has been sufferingB.is going to sufferC.is suffering8.At a rough .we will take another four weeks to finish this plan.A.valueB.estimateC.account9.Supervisors should their employees in two-way communication so that understanding takes place.A.enableB.engageC.encourage10.An appreciated gift and the gesture of providing it will your coworkers day.A.look upB.lift toC.light up11.Cultural differences four categories:religion,nationality, regionandlifestyle.A.fall downB.fall offC.fall into12.I will ask them to a new design,something a bit more toned down.A.come inB.come acrossC.come up with13.What you need to do is to keep things short and sweet,just the.A.questionsB.topicsC.highlights14.We are interested in the weather because it us so directly-what we wear,what we do,and even how we feel.A.benefitsB.affectsC.effects15.An employee may express their different understandingand,at the same time,a will ingness to with any constructive esuggestions.A.complyB.completeC.compose阅读理解(共2题，共40分）操作提示：正确选T，错误选F。1. Jack Welch retired at the age of 65.（T）2. Jack Welch insisted that each of the businesses should be at least number 3 in their respective area.（F）3. If the business could not meet Welchs change requirements, its manager had 3choices.（T）4. The restructuring went before changing the organizational culture and the managerial styles of GEs managers.（T）5. The Work Out lasted a week.（F）（1）What is the goal in employee evaluation?A.To motivate outcomes of the employeeB.To punish inabilities of the employeeC.To reduce costs of the employee（2）What is NOT the goal of the best employee performance evaluation?A.Employee development.B.Organization improvement.C.Employment termination.（3）What does PIP in Para.6 stand for?A.Personal Improvement PlanB.Performance Improvement PlanC.Promotion Improvement Plan（4）What is the goal of PIP?A.To improve the employees performance.B.To protect both the employee and the employer.C.To create accurate appraisal documentation.（5）Whatisthepurposeofnumericrankings?A.To perform consistent,regular,non-discriminatory employee performance evaluations.B.To ensure equitable measurement of an employees contribution.C.To compare an employees performance with the performance of other employees.主观题作文(共1题，共20分)Write a composition with at least 100 words on My Dream Job . Your writing should include the followings.（1）Position:customerservicerepresentative（2）Ability:communicationandcustomerserviceskills（3）Reason:anexpertintheproductlineandstrongrelationshipswithcustomers(试题分值：20分)My Dream JobWhat is my dream job ? I want to be a doctor . I think its a great and interesting job . I can help many patients . Its a hard job but I dont mind it . I can find some happy in this job . Some people also believe that doctors are work late . But I dont think so . If I feel happy , I cant feel its very late.