Effective Performance Management- A Case Study,Robert H. Xiao, Ph DHR Director, People & Organization DevelopmentPhilips China Corp HR,Agenda Why performance management? What is the process? How to make it work? Value alignment / top down drive Linking rewards and development Aspects of infrastructure Communication/education Part of the culture Where to start?,Why performance management?,Basic management cycle Planning, organizing, staffing, leading, and controlling Fundamental corporate infrastructure Consistency in measuring/rewarding Sustainability in business and people,What is the process?,Annual process Past review and next goal setting Appraisal process: rewards Individual development planning On-going review and documentation Global aligned,Philips Way: People Performance Management (PPM) is a process which helps to align personal and business objectives driven by the Philips way: one culture, one brand, one company one global approach for People Performance Management supporting the improvement of business results for Philips,PPM: a cyclical process,How to make it work?- value alignment & top down drive,A performance oriented value system Company value as the core throughout organization Value derived criteria in the organization structure and supporting system (HR) Determination shown from the top Leaders being driven by the same process,Our Values,Delight customers,We delight our customers by anticipating and exceeding expectations thereby creating sustainable market leadership,Deliver on commitments,We pursue business excellence, being rigorous in delivering on our commitments,Develop people,We inspire and enable each other to use our creativity and entrepreneurial flair, and to maximize our potential,Depend on each other,We work as “one Philips” in an environment of transparency and trust to mobilize our collective competence and that of our business partners,Values,How to make it work?- linking rewards and development,Tight linkage between performance outcome and rewards Embedded individual development process,Philips Way:Links between PPM and other HR areas,Salary & Annual incentive,Individual Development,How to make it work?- aspects of infrastructures,Full range of documentation On-line review system Performance distribution Calibration process,Philips Way:,Documentation Job description (JD) Business balanced score card (BBS) Personal contribution agreement (PCA) Individual development plan (IDP) On-line PPM PPM is an on-line system Guided distribution 10%, 20%, 50%, 15%, 5% Calibration process Management team discussion,How to make it work?- communication/education,Defined roles and responsibilities in PPM Full coverage of communication On going updates Deadlines and consequences,Philips Way:Roles and responsibilities,Implementation Leaders Experts/facilitators of PPM training Tutors (Operational HR Managers) Regional Administrators PPM Project Team Corporate HRM,How to make it work?- part of the culture,Business achievement needs systematic drive in managing performance Performance comes from employee Management job is to enhance employee performance,Philips Way:An effective PPM process is about the dialogue between manager and employee,Employees,Managers,Understand how they contribute to business results Understand what is expected from them Understand to what extent they meet these expectations Develop themselves,Deploy and realize business goals Set clear objectives and evaluate performance Develop people so they can add more value,Where to start?,A performance minded leadership team A competent HR organization and personnel An effective infrastructure A drive on communication and education A clear set of value and value oriented culture with criteria,9、静夜四无邻，荒居旧业贫。21.5.3021.5.30Sunday, May 30, 2021 10、雨中黄叶树，灯下白头人。23:03:5923:03:5923:035/30/2021 11:03:59 PM 11、以我独沈久，愧君相见频。21.5.3023:03:5923:03May-2130-May-21 12、故人江海别，几度隔山川。23:03:5923:03:5923:03Sunday, May 30, 2021 13、乍见翻疑梦，相悲各问年。21.5.3021.5.3023:03:5923:03:59May 30, 2021 14、他乡生白发，旧国见青山。2021年5月30日星期日下午11时3分59秒23:03:5921.5.30 15、比不了得就不比，得不到的就不要。2021年5月下午11时3分21.5.3023:03May 30, 2021 16、行动出成果，工作出财富。2021年5月30日星期日11时3分59秒23:03:5930 May 2021 17、做前，能够环视四周；做时，你只能或者最好沿着以脚为起点的射线向前。下午11时3分59秒下午11时3分23:03:5921.5.30 9、没有失败，只有暂时停止成功！。21.5.3021.5.30Sunday, May 30, 2021 10、很多事情努力了未必有结果，但是不努力却什么改变也没有。23:03:5923:03:5923:035/30/2021 11:03:59 PM 11、成功就是日复一日那一点点小小努力的积累。21.5.3023:03:5923:03May-2130-May-21 12、世间成事，不求其绝对圆满，留一份不足，可得无限完美。23:03:5923:03:5923:03Sunday, May 30, 2021 13、不知香积寺，数里入云峰。21.5.3021.5.3023:03:5923:03:59May 30, 2021 14、意志坚强的人能把世界放在手中像泥块一样任意揉捏。2021年5月30日星期日下午11时3分59秒23:03:5921.5.30 15、楚塞三湘接，荆门九派通。2021年5月下午11时3分21.5.3023:03May 30, 2021 16、少年十五二十时，步行夺得胡马骑。2021年5月30日星期日11时3分59秒23:03:5930 May 2021 17、空山新雨后，天气晚来秋。下午11时3分59秒下午11时3分23:03:5921.5.30 9、杨柳散和风，青山澹吾虑。21.5.3021.5.30Sunday, May 30, 2021 10、阅读一切好书如同和过去最杰出的人谈话。23:03:5923:03:5923:035/30/2021 11:03:59 PM 11、越是没有本领的就越加自命不凡。21.5.3023:03:5923:03May-2130-May-21 12、越是无能的人，越喜欢挑剔别人的错儿。23:03:5923:03:5923