CPSM Exam Review Course (CPSM 考試複習課程)1. Herman Travelers is examining a Pareto diagram in their company. Which of the following data cannot be measured?A. Currency unitsB. TimeC. Number of accidentsD. Principles pertaining to whyE. Opinion and complaintsANS. DEXP: Pareto diagrams can be applied to any measurable data such as currency units, time, number of accidents, and opinion or complaints.2. Abby Farms, Inc. is examining the root cause data analysis. Doing this helps to do which of the following?A. Isolate sources of customer complaintsB. Uncover the original cause that might lie underneath more superficial complaintsC. Account for the number of defects that represent product failuresD. Account for the number of defects that represent service failuresE. Manage the process as well as fix itANS: BEXP: Root cause analysis helps uncover the original cause that might lie underneath more superficial complaints.3. Slippery Soap Car Wash is planning to set up a focus group and provide extensive research data to its board. Who should lead the group?A. Any capable and willing employeeB. The customer who has written multiple complaintsC. A trained facilitator backed up by representatives of the process improvement teamD. The process improvement team onlyE. The CEO or COO exclusivelyANS: CEXP: A focus group should be led by a trained facilitator and observed by representatives of the process improvement team.4. Team A of Slippery Soap Car Wash is examining data in a control chart. The control chart reveals process-tracking outcomes in several ways. Which is a way process outcome can be tracked?A. Size of a componentB. Pareto diagramC. BrainstormingD. Customer complaintsE. SurveysANS: AEXP: A straightforward type of control chart tracks numbers, such as size of component.5. Cloak and Dagger Swords is carefully and completely describing the process to a group and identifying the pattern of variability. Error tracking is especially important for the company evaluation. A visual method for tracking process variance is needed, and this method is called which of the following?A. Control chartB. Six-sigma approachC. Value spikesD. Defect measurementE. Strategic planningANS: AEXP: The control chart is a visual method for tracking process variance. 6. Fintucky Trucks, Inc. is experiencing blocked visibility and is unable to implement process improvement. One obstacle to visibility along supply chains is which of the following?A. The unwillingness of partners to share information.B. The wrong team members working together to achieve success.C. Not enough quality control and assessment.D. Limited resources.E. Budget cuts.ANS: AEXP: One obstacle to visibility along supply chains has been the unwillingness of partners to share information.7. Crunchy Croutons, Inc. is having trouble seeing whats happening within their supply chain. The company is a traditional and functionally oriented firm. What is this company lacking?A. VelocityB. Process improvementsC. VisibilityD. AnalysisE. ScopeANS: CEXP: Visibility means being able to, figuratively; see whats happening in the supply chain. 8. Online Letters, LLC is examining the evolution of its supply chains. As their supply chains have evolved across new frontiers, they have noticed that they are in need of process improvement. What specific areas should they not address?A. OrganizationB. Technological ComplexityC. ScopeD. CostE. Communications and softwareANS: DEXP: As supply chains evolve across new frontiers of organization, technology, and scope they are in constant need of process improvement.9. GSD Incorporated is evaluating their lean system and takt time. When a lean system is running on takt time, the JIT delivery of supplies is which of the following?A. A necessity to honor the commitment to zero accumulation of inventoryB. A best in class benchmarkC. An entry-level performanceD. A supply chain on the verge of destructionE. A demand for improvement strategiesANS: AEXP: When a lean system is running on takt time, the JIT delivery of supplies is a necessity to honor the commitment to zero accumulation of inventory.10. Castle Superstore is in a highly competitive market. In competitive markets, success goes only to those organizations that pursue what kind of improvement using all appropriate quality strategies?A. Rapid improvementB. Continuous improvementC. Cycle improvementD. Stalled improvementE. Organized improvementANS: BEXP: In competitive markets, success goes only to those organizations that pursue continuous improvement using all appropriate quality strategies.11. Michelangelo Corp. is a highly successful real estate company that promotes continuous improvement programs. The most successful continuous improvement programs rely on which of the following?A. More than one techniqueB. Only one techniqueC. Six-sigma attention onlyD. Reduction errorsE. No techniquesANS: AEXP: The most successful continuous improvement programs rely on more than one technique