General Managers Hotel Opening Manual and ChecklistHotel Opening Manual InterContinental Hotels Group GENERAL MANAGERS HOTEL OPENING MANUAL AND CHECKLISTFor InterContinental Hotels GroupAsia Pacific RegionREVISED: 6 APRIL 2005This material is CONFIDENTIAL and is not to be disturbed to unauthorized personsContents51 - VISIT OF GENERAL MANAGER TO REGIONAL OFFICE1.1. INTRODUCTION 51.2. COORDINATION 51.3. ORIENTATION 51.84.ITEMS FOR VICE PRESIDENT HOTEL OPENINGS TO ARRANGE BEFORE THE GENERAL MANAGERS ARRIVAL AT REGIONAL OFFICE 51.5. MEETING WITH NEW GENERAL MANAGER: VICE PRESIDENT IN-CHARGE OF HOTEL OPENINGS71.6. MEETING WITH NEW GENERAL MANAGER: HUMAN RESOURCES 91.7. MEETING WITH NEW GENERAL MANAGER: TRAINING 101.8. MEETING WITH NEW GENERAL MANAGER: FINANCE BUSINESS SUPPORT 111.9. MEETING WITH NEW GENERAL MANAGER: FOOD BEVERAGE 121.10. MEETING WITH NEW GENERAL MANAGER: SALES MARKETING151.11. MEETING WITH GENERAL MANAGER: DESIGN AND ENGINEERING 181.12. MEETING WITH GENERAL MANAGER: INFORMATION TECHNOLGY191.13. MEETING WITH GENERAL MANAGER: LEGAL COUNCEL 202. HUMAN RESOURCES PRE OPENING CHECKLIST 212.1. HUMAN RESOURCE SURVEY 212.2. STAFFING PLAN 212.3. STAFFING PLAN REVISIONS 212.4. HOTEL HUMAN RESOURCE MANAGER 222.5. TEMPORARY QUARTERS 223. TRAINING PRE OPENING CHECKLIST 393.1. TRAINING SCHEDULES 394. FINANCE BUSINESS SUPPORT PRE OPENING CHECKLIST 404.1. INTRODUCTION 404.2. CONTROL OF PRE-OPENING BUDGET 404.3. RECRUITMENT TRAINING OF HOTEL ACCOUTING PERSONNEL414.4. RELATIONS WITH OUTSIDE AUDITORS 414.5. RELATIONS WITH LOCAL LEGAL COUNSEL 414.6. RELATIONSHIP WITH BANKERS 424.7. RELATIONSHIP WITH GOVERNMENT OFFICIALS 424.8. ACTIVITIES TO BE DISCUSSED WITH THE GENERAL MANAGER424.9. HOTEL POLICIES TO BE APPROVED BY THE GENERAL MANAGER 424.10 HOTEL CREDIT POLICY 434.11. DESIGN OF HOTEL PRINTED FORMS 434.12. COMPUTER INSTALLATIONS 454.13. RECEIPT AND CONTROL OF PRE-OPENING MERCHANDISE 454.14. SECURITY OF FURNITURE, FIXTURE EQUIPMENT EXPENDABLES464.15. OFFICES AND STORE RENTALS 464.16. CONTROL OF COST OF PRE-OPENING 464.17. INSURANCE 464.18. CREDIT CARD TRANSMITTALS474.19. ACCOUNTING CONTROLS 474.20. INSTALLATION 484.21. MAINTENANCE AND SERVICE CONTRACTS 484.22. SAFE DEPOSIT BOX KEYS AND SAFE COMBINATIONS 484.23. CONTROLLERS OFFICE FILING SYSTEM 494.24. OPENING THE HOTEL DETAILED INSTRUCTIONS 495. SALES AND MARKETING PRE OPENING CHECKLIST555.1. PREPARING A PRE-OPENING MARKETING PROGRAM 555.2. DETERMINE YOUR MARKETING STRATEGY BOTH SHORT TERM LONG 565.3. PRE-OPENING SALES MARKETING ACTIVITIES BUDGET GUIDELINE 585.4. SELECT AN ADVERTISING AGENCY 595.5. SALES TEAM MANAGEMENT 635.6. ACCOUNT MANAGEMENT 645.7. BUSINESS HANDLING PROCEDURES 645.8. PRE-OPENING SALES MARKETING CRITICAL PATH (BY FUNCTIONAL AREAS)645.9. PRE-OPENING SALES MARKETING CHECK LIST 646. FRONT OFFICE - PRE-OPENING CHECKLIST 686.1. INTRODUCTION 686.2. MATTERS TO DISCUSS WITH GENERAL MANAGER 686.3. MATTERS TO DISCUSS WITH CONTROLLER 696.4. MATTERS TO DISCUSS WITH EXECUTIVE HOUSEKEEPER706.5. MATTERS TO DISCUSS WITH SALES/MARKETING 706.6. FRONT OFFICE PRE-OPENING717. HOUSEKEEPING - PRE OPENING CHECKLIST 777.1. ORIENTATION 777.2. ORGANISATION 777.3. TRAINING IN HOUSEKEEPING DEPARTMENT 817.4. TURNOVER PUNCH LIST 847.5. IMPLEMENTATION 857.6. COUNTDOWN TO OPENING 878. LAUNDRY AND DRY CLEANING - PRE OPENING CHECKLIST 938.1. UTILITIES AND VENTILATION 938.2. COORDINATION WITH ENGINEERING 948.3. SAFETY 948.4. EQUIPMENT TAKEOVER 948.5. SUPPLIES 958.6. SUPPLIES TO BE ORDERED AFTER OPENING 958.7. FORMS PRINTING 968.8. CONTINGENCY PLANNING 968.9. PERSONNEL 968.10. TRAINING 978.11. COORDINATION WITH HOUSEKEEPING 978.12. GUEST LAUNDRY 988.13. DRY CLEANING/PRESSING 988.14. HOUSE LAUNDRY 998.15. REPORTING 998.16. COMMUNICATIONS 998.17. KEYS 998.18. OUTSIDE LAUNDRY SALES 1009. FOOD AND BEVERAGE - PRE OPENING CHECKLIST 1019.1. INTRODUCTION 1019.2. MATTERS TO DISCUSS WITH THE GENERAL MANAGER 1019.3. MATTERS TO DISCUSS AND COORIDNATE WITH CONTROLLER 1029.4. MATTERS TO DISCUSS WITH SALES MARKETING / PUBLIC RELATIONS 1039.4. LOCATE ALL ELECTRICAL AND TEMPERATURE CONTROLS IN FOOD BEVERAGE AREAS 1039.5. EMERGENCY POWER SYSTEM FOR FOOD BEVERAGE AREAS/EQUIPMENT 1039.6. FIRE PROTECTION IN FOOD BEVERAGE1049.7. EQUIPMENT MAINTENANCE 1049.8. STAFF ORIENTATION AND PERSONNEL ACTIVITIES 1049.9. FOOD AND BEVERAGE LINEN AND UNIFORMS 1059.10. MENUS, WINE LISTS AND BEVERAGE LISTS 1059.11. PRINTING 1059.12. OPERATING EQUIPMENT AND INVENTORIES 1059.13. STEWARDING1069.14. ENTERTAINMENT 1069.15. MINI BARS 1069.16. ROOM SERVICES 1079.17. BANQUET OFFICE BANQUET OPERATIONS 1079.18. PUCHASING / RECEIVING 1089.19. EMPLOYEE CAFETERIA 1089.20. KITCHEN AND FOOD PREPARATION 1099.21. BARS AND LOUNGES 1099.22. TRAINING 11010. SECURITY - PRE-OPENING CHECKLIST 11110.1. PERSONNEL