WwW.SyY9988.CoM FM2013|PES2013|FIFA13某酒店客房部工作总结Work of department of some hotel guest room sums up one, 10 years my ministry completed the following work: 1. Standard the service diction of each abbacy, each post, rise to serve quality to the guest. To reflect the professional accomplishment that is engaged in hotel staff, in portion of 10 years of January, in the light of my ministry each post serves the phenomenon with diction non-standard, skimble-scamble existence, my ministry appeal each abbacy collect this abbacy the service diction of each post, undertake energy goes staying thick, hind bound into book, as the language guideline that we communicate to the guest, in the meantime, also will groom as us the teaching material of new employee. Since normative service diction is carried out, my department staff is in rise significantly to having on guest communication. But arrived later period, a lot of stuff are right this somewhat lax, lax to oneself requirement, have come back original sign, this also is more regretful place, but good thing is expensive holding to, expensive in lukewarm know so new, my ministry will increase superintend and director to guide to this, the strength that examines an aspect. 2. To ensure guest room offers quality, carry out strictly “ system of 3 class make the rounds of the wards “ . Of the hotel advocate battalion income comes from guest room, pursue guest room job, of be the first to be affected is how to make guest room achieves an eligible commodity to sell, it includes facilities of room sanitation, facilities, article to deploy etc, for cogent raise percent of pass of guest room quality, my ministry carries out “ strictly ” of system of 3 class make the rounds of the wards, namely employee is checked oneself, foreman census, director selectives examination, accomplish layer upon layer guard a pass, strive to fall careless omission lowest, and still increased “ do poorly done work over again is odd “ analysis and “ director make the rounds of the wards is recorded “ , the problem that to guest room the examination of each index reflects presence with data is more intuitionistic, according to statistic, my ministry amounts to mark to lead in quality of 4 years of guest room for 98% . 3. Carry out head ask system of job responsibility carries out an information content that asks system of job responsibility asks to be like place of antechamber, telephone exchange, service center to master at post of a gleam of big, information of the traffic information of the Liu Kong that be like the sea, travel, each telephone number of main unit is waited a moment, still employee handles ability of agile meet an emergency, solve ability to what the guest serves demand. Head ask system of job responsibility is before be being carried out formally, already had done each preparation work, ask each post is extensive collect data, strengthen groom study, expand from already intellectual face, so that better provide a service for the guest. Head since asking system of job responsibility from this year January portion is carried out formally, the job had very great progress last year relatively, pass on serves and much origin delayed guest time to make a guest angry last year, complain incident, do not have one case this year. 4. Begin technical big training, foster technical expert, cogent the fact that increases guest room staff holds a level. To do the sanitation of hospitable room and servive routine, chamberlain ministry is used since this year August off-season, develop activity of technical big training to floor employee, clean room skill and skill of make the rounds of the wards to undertake assessment and assess to employee. The operation that discovers employee from which is very non-standard, unscientific, be aimed at the problem of existence, staff of above of abbacy foreman class is technical to sit a meeting, try to analyse to the problem of existence, undertake grooming afresh to employee, correct the undesirable operation habit of employee. Carry assessment, obtained certain result, room sanitation quality rose, phenomenon of overtime of make the rounds of the wards is little. 5. Build WwW.SyY9988.CoM FM2013|PES2013|FIFA13“ to avoid ” of system of make the rounds of the wards, produce power of staff key member adequately, make foreman has what more time and energy put focus in management and employee to groom on the job. Deepen understanding to make employee works to guest room, strengthen the responsibility heart of employee, this year October, the staff key member of chamberlain ministry and each team and group is signed “ avoid agreement of make the rounds of the wards “ , let employee undertake be checkinged oneself to his job from correct, let employee share management, the acting class during responsible foreman is off works, the oneself value that reflects a staff adequately and hotel are trustful to theirs, make employee has glow more