Chapter 1. Courtesy EnglishUnit 1： GREETING & FAREWELLS VOCABULARY PHRASES ON THE JOBGood morning Good afternoon Good evening Welcome back Hi早上好 下午好 晚上好 欢迎回来 嗨Hello How do you do? How are you? Fine, thank you, and you?你好 你好 你好吗？ 很好，谢谢，你呢？Fine, thanks, and you? Good-bye Good night Good-bye for now很好，谢谢，你呢？ 再见 晚安 再见It was nice to see you again. Have a good evening See you later. It was nice seeing you.很高兴又见到你。 晚上愉快。 回头见。 很高兴见到你。Have a good weekend Have a safe trip Have a good day Hope to see you again周末愉快。 一路平安。 祝您愉快。 希望再见到您。Thank you for coming (Thanks for coming) Look forward to seeing you again感谢光临。 盼望再见到您。 LISTEN TO THE CONVERSATIONListen to the guest and then fill the gap in each sentence.The guests name is . The staffs name is .The guest will today.Hell live in next time he comes. TALKING TO THE GUESTStaff : Good morning. Mr. Smith. How are you today?Guest: Good morning. Jane. Im fine, thanks, and you?Staff: Im fine too. Are you checking-out today?Guest: yes, I think soStaff: Did you enjoy your stay here?Guest: Yes, I did.Staff: I hope our service is to your satisfactionGuest: Sure. Im very pleased with everything here.Staff: Thank you. I wish you a nice trip home and look forward to seeing you again.Guest: Thank you. Ill definitely come to the Sheraton next time Im in Tianjin.welcome 欢迎 friend 朋友 farewell 告别identify 识别 definitely 肯定 safe 安全的enjoy 喜欢 pleased 高兴 sure 当然trip 旅游 weekend 周末 again 再look forward to 盼望 satisfaction 满意PAIR WORKFind a partner and play the roles of the staff and the guest who will be on holiday soon.OXFORD HUMOURThe more I study, the more I know.The more I know, the more I forget.The more I forget, the less I know.So why study?UNIT 2: INTRODUCTIONSVOCABULARYPHRASES ON THE JOBMy name is John Smith Its nice to meet you. Its nice meeting you.我叫约翰.史密斯。 很高兴见到您。 很高兴见到您。Im Mary Copper Im pleased to meet you Im glad to meet you.我叫玛丽.库伯。 很高兴见到您。 很高兴见到您。Let me introduce you to John Smith Id like to introduce you to Mary Copper.我把你介绍给约翰.史密斯。 我想把你介绍给玛丽。Id like you to meet Mr. Thomson. I dont think weve met before希望你认识一下托玛斯先生。 我想我们以前没见过。Have we met before? Youre new here, arent you?我们以前见过面吗？ 你是新来的，对吗？LISTEN TO THE CONVERSATIONTALKING TO THE GUEST：Staff: Good morning, sir, May I know your name?Guest: Certainly. My name is John SmithStaff: Would you please spell your last name?Guest: Sure. P-a-r-k-I-n-s-o-n, Parkinson.Staff: How do you do Mr. Parkinson? Welcome to our hotelGuest: How do you do? Very nice to meet you.Staff: Hope youll enjoy you stay here.Guest: I think I willStaff: See you later.Guest: See you.introduce 介绍 happy 高兴 spell out 拼写出来meet 会见 glad 高兴 first name 名pleased 高兴 nice 很好 last name 姓certainly 当然了 pleasure 高兴 enjoy 喜欢PAIR WORKIntroduce yourself to a partner.EXERCISEPut in articles where needed.A: Would you like cold milk?B: Yes, please. Id like glass of beer if youve got it.A: Ill go and have a look in kitchen.Yes, theres bottle here, but it isnt coldB: Never mind. Can I have piece of ice in it?A: Sure. There is quite a lot in refrigerator.IDIOMS：No pain no gain.As busy as a bee.Hand and foot.As proud as a peacock.As hungry as a wolfBeat about the bush.UNIT 3: APOLOGIESVOCABULARYPHRASES ON THE JOBExcuse me Im sorry please forgive me. Thats Ok打扰一下。 对不起。 请原谅。 没什么。I do apologize Thats all right Please accept our apology.我很抱歉。 没关系。 请接受我们的 歉意。Would you please wait a moment? Would you mind waiting a second?请稍等好吗？ 请稍等好吗？I didnt mean for that to happen. I assure you it wont happen again.我是不想出这种事的。 我向您保证以后不再发生这种事。TALKING TO THE GUESTGuest: Excuse me. I think there is a mistake in my bill.Staff: Im sorry to hear that. Ill check for you right away. Would you please wait a moment?Guest: OK. ( a moment later)Staff: I do applogize, Mr. Smith. There is a mistake in your bill. I assure you it wont happen again.Guest: Well, thats all rightExcuse 原谅