I本科毕业设计本科毕业设计本科毕业设计本科毕业设计（论文论文论文论文） 招商银行新进员工培训方案设计招商银行新进员工培训方案设计招商银行新进员工培训方案设计招商银行新进员工培训方案设计 学 院 经济管理学院 专 业 工商管理 年级班别 学 号 学生姓名 指导教师 2007 年 6 月 II摘摘摘摘 要要要要 子曰：工欲善其事，必先利其器。众观国内外大型、优秀的企业，无一不把企业人力资源的开发作为企业长期生存发展的重要环节。 而对企业员工的培训则是企业人力资源开发的一个关键内容,对企业的经营管理和发展具有重要意义。员工培训这一项目在国外已经被广泛采用多年，如施乐（Xerox）公司通过培训获取竞争优势，摩托罗拉公司一年花费 6 亿美元用于员工培训；在国内，海尔集团基于“以人为本”提高人员素质的培训思路，建立能够充分开发员工活力，充分开发利用人力资源，从而使企业保持高速稳定发展的培训机制。可见，员工培训的重要性日益明显。 首先，本文在第一部分绪论中阐述了员工培训的重要性和国内外研究现状； 其次，概述目前招商银行新进员工培训的方案，包括培训的目标、培训的内容、培训的实施和实施效果； 再次，是分析当前员工培训机制存在的问题，并进行优势分析； 最后，结合所学的知识和经过搜集资料、归纳和整理，对培训方案进行再设计，设计的主要内容包括以下几个方面：员工培训需求的分析，员工培训内容的设置、培训的激励机制设计、培训的方法、培训的实施和培训效果的评估。 关键词关键词关键词关键词：招商银行，新进员工，培训 IIIAbstract Said : The saying goes, we must first sharpen his tools. Large domestic and international perception that outstanding enterprises, enterprises are all human resources development as the long-term survival and development of the important links. Employees of the enterprise training is the development of human resources a key element for the operation and management of enterprises and development is of great significance. The project staff training abroad has been widely used for many years. If Xerox (Xerox), through training to obtain a competitive advantage, Motorola year spent 600 million U.S. dollars for staff training; Domestically, Haier Group based on the “people-oriented“ and improve the quality of personnel training ideas, to establish the full development staff vitality, fully develop and utilize human resources, thus enabling enterprises to maintain stable development of the high-speed mechanism for training. This shows that the importance of the training staff has become increasingly obvious. First of all, the paper introduction in the first part of the employees described the importance of the training, research and the status quo; Secondly, an overview of the current investment banks new staff training programs, including training objectives, training, The implementation of the training and implementation of results; IVThird, analyze the current staff training mechanisms exist, and taking advantage of analysis; Finally, The integration of knowledge and after gathering information and compiling into the training programs for the design, The main design elements include the following areas : staff training needs analysis, staff training settings, training incentive mechanism design, training methods, training and the implementation of the assessment of the effectiveness of training. Key words : China Merchants Bank, new employees, training V目 录 1 绪论. 1.1 选题背景与意义.1 1.2 国内外研究现状.1 1.3 本文研究内容与方法.2 1.3.1 研究内容.2 1.3.2 研究方法.3 2 招商银行新进员工培训方案现状.4 2.1 招商银行新进员工培训方案目的.4 2.1.1 素质目标.5 2.1.2 培训的希望.6 2.2 招商银行新进员工培训方案内容.6 2.2.1 招商银行历史培训.7 2.2.2 招商银行规章制度培训.8 2.2.3 创新特色培训.9 VI2.2.4 团队精神培训.10 2.2.5 招商银行管理制度培训.10 2.2.6 服务礼仪培训.12 2.3 招商银行新进员工培训的实施.12 2.4 招商银行新进员工培训实施的效果.13 2.4.1 业务知识培训效果.13 2.4.2 技能培训效果.13 2.4.3 个人素质培训效果.13 2.4.4 团队精神的提高.13 2.4.5 融入企业文化.13 3 招商银行新进员工培训存在问题分析.15 3.1 招商银行新进员工培训存在问题分析.15 3.2 招商银行新进员工培训优势分析.16 4 招商银行新进员工培训方案设计.18 4.1 招商银行新进员工培训需求的分析模式.18 VII4.2 招商银行新进员工培训内容.21 4.2.1 新进员工培训方案的构成.21 4.2.2 新进员工的激励.23 4.3 招商银行新进员工培训方法.24 4.4 招商银行新进员工培训实施.24 4.5 对招商银行新进员工培训的效果评估.27 结论. 28 参考文献.