The Westin Shenzhen NanshanJob Description深圳益田威斯汀酒店深圳益田威斯汀酒店岗位职责岗位职责Position: F&B DirectorGrade: 8职位：餐饮总监职位：餐饮总监级别：级别：8 Department: Food & BeverageDivision: Food & Beverage部门：餐饮部隶属：餐饮部 Report to: General Manager上级：总经理 Prepared by: Charles KneippApproved by: Lance Ourednik拟稿：查尔斯内普批准：欧阳瑞Last Update:03/18/2018 PAGE: 1/10Job Summary: Director of F&B is responsible for the efficient and effective operation of whole Food & Beverage Department. To ensure guest services and products are delivered according to the standard to meet and exceed guest expectations. To achieve departmental goals, in terms of guest satisfaction， financial targets, associates training and high associate morale. 岗位概述：岗位概述： 餐饮总监负责整个餐饮部正常/有效的日常运作。确保对客服务及食物 出品符合酒店的标准并力争满足及超越客人期望。树立部门奋斗目标， 包括客人满意率，财务报告，员工培训及鼓舞员工工作士气等。The Westin Shenzhen NanshanJob Description深圳益田威斯汀酒店深圳益田威斯汀酒店岗位职责岗位职责Position: F&B DirectorGrade: 8职位：餐饮总监职位：餐饮总监级别：级别：8 Department: Food & BeverageDivision: Food & Beverage部门：餐饮部隶属：餐饮部 Report to: General Manager上级：总经理 Prepared by: Charles KneippApproved by: Lance Ourednik拟稿：查尔斯内普批准：欧阳瑞Last Update:03/18/2018 PAGE: 2/10Duties & Responsibilities:FOOD & BEVERAGE DEPARTMENT 1.Manage Food and Beverage Operations Oversee the management of Outlets Oversee the management of the Kitchen Oversee catering operations Oversee banquet operationsEXECUTIVE COMMITTEE 1.Provide Executive Support Represent the department in Executive Committee meetings Provide a professional, advisory and executive support service to the General Manager to assist in meeting strategic goalsMANAGEMENT/ STRATEGIC PLANNING 1.Manage Strategic Planning and Development Set up systems to monitor achievement of department goals and objectives Manage department strategic planning and department Establish standards and procedure for the production of food and services. Continually update them as and when required. Establish Policy & Procedure for the various process within the department. Manage the development of department operating plans and reports in order to improve Institute suitable processes to allow for the efficient and effective utilization of the departmental resources Institute suitable processes to allow for introduction of managed 职责义务：职责义务：餐饮部餐饮部 1.管理餐饮部的操作 监督各餐厅的管理 监督厨房的管理 监督传菜和上菜的操作 监督宴会的运作行政委员会行政委员会 1.提供行政支持 在行政委员会会议描述本部门情况 为协助总经理达到战略目标提供专业的, 咨询的, 行政的支持服 务管理管理/ /战备计划战备计划 1.管理战略计划和发展 建立系统,监控部门目的和目标取得的成绩 管理战略计划和发展 制定部门食品及服务的标准并持续不断的加以改进 根据不同情况，制定部门政策与程序。 管理改善工作的部门操作计划和报告的发展制定合理的程序使部门的资源得到有效的利用 制定合理的程序导入本部门内的变革 设计适合本部门的内部报告系统 为执行和监控报告系统开发程序The Westin Shenzhen NanshanJob Description深圳益田威斯汀酒店深圳益田威斯汀酒店岗位职责岗位职责Position: F&B DirectorGrade: 8职位：餐饮总监职位：餐饮总监级别：级别：8 Department: Food & BeverageDivision: Food & Beverage部门：餐饮部隶属：餐饮部 Report to: General Manager上级：总经理 Prepared by: Charles KneippApproved by: Lance Ourednik拟稿：查尔斯内普批准：欧阳瑞Last Update:03/18/2018 PAGE: 3/10change within the department Design internal reporting systems required by the department Develop procedures for implementation and monitoring of reporting systems 2.Manage Legal Issues of the Department Ensure compliance with business operations laws Ensure compliance with hospitality operations laws 3.Manage Sales & Marketing for the Department Access sales and marketing data Oversee the preparation of sales and marketing plans Manage the development of new products and services Oversee the development of marketing strategies Promote products and services Evaluate sales and marketing strategies 4.Manage the Planning and Implementation of Quality Management Systems Develop mission statements for the department Develop quality management systems Measure the quality of service Manage quality improvement Establish bench marketing for the hotel Quality Management Systems - Monitor the implementation of quality management systems 5.Consider Economic/ Political/ Social Issues Relevant to the Department Take into account external economic issues when planning and making decisions Anticipate economic business level fluctuations Monitor information and trends in the industry Interpret economic data Consider political and social influences on business2.管理部门的法律事务 确保符合商业操作法规 确保符合待客操作法规3.管理本部门的销售和营销 获取销售和营销的数据 监督销售和营销计划的准备 管理新产品和新服务的发展 监督营销策略的发展 促销产品和服务 评价销售和营销策略4.负责规划与执行质量管理体系 贯彻部门的宗旨与声明 贯彻质量管理体系 测评服务质量 负责质量改进 建立酒店基准营销 质量管理系统 - 监控质量管理系统的执行5.考虑与部门有关的经济/政治/社会事务 在计划和决策时考虑外部的经济事务 预期经济波动 监控行业的信息和趋势 解释经济数据 考虑政治和社会方面会对生意产生的影响The Westin Shenzhen NanshanJob Description深圳益田威斯汀酒店深圳益田威斯汀酒店岗位职责岗位职责Position: F&B DirectorGrade: 8职位：餐饮总监职位：餐饮总监级别：级别：8 Department: Food & BeverageDivision: Food & Beverage部门：餐饮部隶属：餐饮部 Report to: General Manager上级：总经理 Prepared by: Charles KneippApproved by: Lance Ourednik拟稿：查尔斯内普批准：欧阳瑞Last Update:03/18/2018 PAGE: 4/106.Consider Tourism issues Relevant to the Department Take into account tourism issues in planning and decision making Analyze tourism data Laise with relevant parties Identify major