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硕士硕士学位论文学位论文 (工程硕士工程硕士) H 建筑公司项目部员工敬业度影响因素研究 THE ANTECEDENTS OF EMPLOYEE ENGAGEMENT IN PROJECT DEPARTMENT OF H CONSTRUCTION COMPANY 孙沛宁 哈尔滨工业大学哈尔滨工业大学 2013 年年 6 月月 国内图书分类号:C936 学校代码:10213 国际图书分类号:005.32 密级:公开 工程硕士学位论文工程硕士学位论文 H 建筑公司项目部员工敬业度影响因素研究 硕 士 研 究 生 : 孙沛宁 导 师 副导师 : : 周明建副教授 曾志庆高级工程师 申请学位 : 工程硕士 学科 : 项目管理 所 在 单 位 : 深圳市建工集团股份有限公司 答 辩 日 期 : 2013 年 6 月 授 予 学 位单 位 : 哈尔滨工业大学 Classified Index: C936 U.D.C: 005.32 Dissertation for the Masters Degree of Engineering THE ANTECEDENTS OF EMPLOYEE ENGAGEMENT IN PROJECT DEPARTMENT OF H CONSTRUCTION COMPANY Candidate: Sun Peining Supervisor: Co- Supervisor: Associate Prof. Zhou Mingjian Senior Engineer. Zeng Zhingqing Academic Degree Applied for: Master of Engineering Speciality: Project Management Affiliation: Shenzhen Construction Group, Co. Date of Defence: June, 2013 Degree-Conferring-Institution: Harbin Institute of Technology 哈尔滨工业大学工程硕士学位论文 - I - 摘 要 随着社会的发展,企业的经营环境也变得更为复杂,对于任何企业来说,敬业的员工已经成为最宝贵、最难以复制的资源。员工敬业度深层次地反映了员工对企业软硬件的综合接受程度,并将其反映到实际工作行动中,是员工意识和行动的综合。为了研究探索出提升员工敬业度的有效途径,本研究从理论文献和初步调查寻找出了 22 个敬业度影响因素, 然后根据评分评价筛选出三个关键影响因素:薪酬满意度、成员间关系和上下级关系。而后根据建筑企业的特点调研筛选出可能影响或干扰上述三个影响因素的行业特征因素安全氛围。所以本研究探讨薪酬满意度、成员间关系和上下级关系对员工敬业度的影响作用,及安全氛围在上述作用过程的调节作用。 本研究采用问卷调查的方式, 在作者所在的建筑集团公司下属的 14 个部门发放了调查问卷,包含 90 个调研员工对象,最终收回 80 名员工参与的有效问卷。首先采用 SPSS 18.0 和 AMOS6.0 统计软件对调查数据进行分析,并对薪酬满意度、成员间关系和上下级关系、员工敬业度以及安全氛围 5 个变量的量表信度进行评估;然后通过验证性因子分析和描述性统计分析分别检验 5 个变量之间的区分度和相关度,最后,利用回归分析进行假说验证。 研究结果发现,薪酬满意度、成员间关系和上下级关系会对员工敬业度产生积极的影响,安全氛围在成员间关系和员工敬业度、上下级关系与员工敬业度之间存在调节作用。 本文最后探讨了研究结果的应用,依据得出的结论认为企业可以通过改善薪酬结构、营造和谐融洽的成员关系和上下级关系来提升员工的敬业度,同时创造良好的工作安全氛围来协同促进员工敬业度从而提高企业继续,与此同时本研究根据企业实践和理论指导给出了相应的对策建议。 关键词:员工敬业度;薪酬满意度;成员间关系;上下级关系;安全氛围 哈尔滨工业大学工程硕士学位论文 - II - Abstract With the development of society, the business environment is becoming more and more complex, for any business, engaged employees have become the most valuable resources. The engagement of employees represent the staffs acceptance of software and hardware of their enterprises, and respond to their accrual work. It is the conjunction of staffs awareness and action. On the purpose of exploring effective ways to elevate employee engagement, this research found out twenty two antecedents which would affect it, based upon both theoretic documents and preliminary researches. Three of them were selected as key antecedents based on scoring evaluation: pay satisfaction, member-member exchange and leader-member exchange. And then, the research hypothesis that safety climate, regarded as a key characteristic of architectural enterprise, could moderate all the three key antecedents stated above. This research collected datas by questionnaire survey which included 90 objectives and retrieved 80 valid samples from 14 divisions of the construction group company which the author worked in. This study analyzed the research data and tested the relationship among the variables of the research with SPSS18.0 and AMOS6.0. According to the result of the research, there was a positive effect on employee engagement of the pay satisfaction, member-member exchange and leader-member exchange, the safety climate could relatively moderated the relationship between these three antecedents of employee engagement. Based on the discussion of the theoretical and practical meaning of the research, the article concluded the enterprise could create and promote harmonious relationship among members, and improve the relationship among superiors and subordinates through improving the salary structure. Meanwhile, creating good working safety climate could cooperate enhancing employee engagement, thus improved the capability for enterprise going concern. In the meantime, the research also provided the relevant strategies on the basis of enterprise practice and theoretical guidance. Keywords: employee engagement, pay satisfaction, member-member exchange, leader-member exchange, safety climate哈尔滨工业大学工程硕士学位论文 - III - 目 录 摘 要 . I Abstract .II 第 1 章 绪 论 . 1 1.1 研究背景与问题提出 . 1 1.1.1 研究背景 . 1 1.1.2 问题提出 . 1 1.2 研究目的与意义 . 2 1.2.1 研究目的 .
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