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Project Management Professional (PMP) Examination Content Outline 2011 年年 3 月月 (2011 考纲最新中英对照版)考纲最新中英对照版) PMI 全球全球 GAC 董事董事 成本、 可行性、 影响) 干系人识别技术 风险识别技术 项目章程构成要素 2.项目规划项目规划 Domain Planning the Project 24% 项目规划项目规划 TASK 1 Assess detailed project requirements, constraints, and assumptions with stakeholders based on the project charter, lessons learned from previous, and the use of requirement- gathering techniques (e.g., planning sessions, brainstorming, focus groups), in order to establish the project deliverables. 根据项目章程和以往项目的经验教训,利用例如规划会议,头脑风暴,焦点小组等需求分析的技术与项目干系人一起来评估详细的项目需求、制约因素和假设条件, 以此来确定项目的可交付成果。 TASK 12 Conduct a kick- off meeting with all key stakeholders, in order to announce the start of the project, communicate the project milestones, and share other relevant information. 和所有关键干系人召开开工会议, 以宣布项目启动,沟通项目里程碑,并分享其他相关的信息。 Knowledge and Skills 知识技能点知识技能点 Requirements gathering techniques Work breakdown structure (WBS) tools and techniques Time, budget, and cost estimation techniques Scope management techniques Resource planning process Workflow diagramming techniques Types and uses of organization charts Elements, purpose, and techniques of project planning Elements, purpose, and techniques of communications planning Elements, purpose, and techniques of procurement planning Elements, purpose, and techniques of quality management planning Elements, purpose, and techniques of change management planning Elements, purpose, and techniques of risk management planning 需求收集技术 工作分解结构 (WBS) 的工具和技术 时间、预算和成本估价技术 范围管理技术 资源规划技术 工作流程图解技术 组织机构图的类型和应用 项目规划的要素、目的、和技术 沟通规划规划的要素、目的、和技术 采购规划规划的要素、目的、和技术 质量管理规划的要素、目的、和技术 变更管理规划的要素、目的、和技术 风险管理规划的要素、目的、和技术 3.项目执行项目执行 Domain Executing the Project 24% 项目执行项目执行 TASK 1 Obtain and manage project resources including outsourced deliverables by following the procurement plan, in order to ensure successful execution. 获得和管理项目资源, 包括按照采购计划外包的可交付成果, 以保证项目顺利执行。 TASK 6 Maximize team performance through leading, mentoring, training, and motivating team members. 通过领导、 指导、 培训以及激励团队成员,实现团队绩效最大化。 Knowledge and Skills 知识技能点知识技能点 Project monitoring tools and techniques Elements of a statement of work Interaction of work breakdown structure elements within the project schedule Project budgeting tools and techniques Quality standard tools Continuous improvement processes 项目监控的工具和技术 工作说明书的要素 项目进度计划中的工作分解结构中 各组成部分的相互关系 项目预算的工具和技术 质量标准工具 持续改进过程 4.项目监控项目监控 Domain Monitoring and Controlling the Project 25% 项目监控项目监控 TASK 1 Measure project performance using appropriate tools and techniques, in order to identify and quantify any variances, perform approved corrective actions, and communicate with relevant stakeholders. 使用适当的工具和技术测量项目绩效,以识别和量化各种偏差,实施已经批准的纠正措施,并与相关干系人沟通。 TASK 6 Communicate project status to stakeholders for their feedback, in order to ensure the project aligns with business needs. 与干系人沟通项目状态并获得其反馈,以保证项目于业务需求一致。 Knowledge and Skills 知识技能点知识技能点 Performance measurement and tracking techniques (for example, EV, CPM, PERT) Project control limits (for example, thresholds, tolerance) Project performance metrics(for example, efforts, costs, milestones) Cost analysis techniques Variance and trend analysis techniques Project plan management techniques Change management techniques Integrated change control processes Risk identification and analysis techniques Risk response techniques (for example, transference, mitigation, insurance, acceptance) Problem solving techniques (including root cause analysis) Reporting procedures 绩效测量与跟踪技术(例如,挣值,关键路径法,计划评审技术) 项目控制界限 (例如, 临界值, 承受度) 项目绩效指标(例如,成果,成本,里程碑) 成本分析技术 偏差与趋势分析技术 项目计划管理技术 变更管理技术 整体变更控制过程 风险识别和分析技术 风险应对措施 (例如转移, 减轻, 保险,接受) 问题解决技术(包括根本原因分析) 报告程序 5.项目收尾项目收尾 Domain Closing the Project 8% 项目收尾项目收尾 TASK 1 Obtain final acceptance of the project deliverables by working with the sponsor and/or customer, in order to confirm that project scope and deliverables were met. 和发起人及/或客户共同合作, 获得项目可交付成果的最终验收,以此确认项目的范围和可交付成果已完成。 TASK 7 Measure customer satisfaction at the end of the project by capturing customer feedback, in order to assist in project evaluation and enhance customer relationships. 在项目结束时,通过客户反馈信息,测量客户满意度,以协助项目评估,并加强客户关系。 Knowledge and Skills 知识技能点知识技能点 Contract closure requirements Basic project accounting principles Close- out procedures Feedback techniques Project review techniques Archiving techniques and statutes Compliance( statute/organization) Transition planning techniques 合同收尾要求 基本项目会计准则 收尾程序 反馈技术 项目评审技术 归档技术和规定 合规性(服从规定/组织原则) 移交规划技术 6.交叉知识和技能交叉知识和技能 Cross- Cutting Knowledge and Skills 交叉知识和技能交叉知识和技能 Active listening 积极有效地倾听 Brainstorming techniques 头脑风暴技术 Conflict resolution techniques 冲突解决技术 Targeting communications to intended audiences (for example, team, stakeholders, customers) 对目标受众有针对性的沟通(例如,项目团队、干系人、客户) Team motivation methods 团队激励方法
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