? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?ContentsList of Figures ix List of Tables xi Contributors xiii Acknowledgements xxiThe Eight Dimensions of International Business xxiii David J. Newlands and Mark J. HooperDIMENSION 1: INTERNATIONAL PERSPECTIVES1 International Business Operating Abroad 3David Trigg and Marie C. Trigg2 International Strategy Management 17Mark J. Hooper3 International Business Ethics 29David Kimber and Fran SiemensmaDIMENSION 2: RELATIONSHIPMANAGEMENT4 Inter-Firm Collaboration and Partnering: A Key Competence to Satisfy Demand 43Maria Veludo 5 International Negotiation 69Brooks C. HoltomDIMENSION 3: SUPPLY CHAIN MANAGEMENT6 Social and Environmental Management 89Mark J. Hooper with Alkiviadis Tromaras7 Managing Mergers and Acquisitions 123Zoltn Antal-Mokos8 Supply Chain Management 133Douglas MacBeth9 International Purchasing Management 147David J. Newlandsvi10 Reverse Logistics 159Isabel FernndezDIMENSION 4: REGIONAL AND COUNTRY SPECIFIC DIFFERENCES11 Human Resource Management s Relationship to Company Performance 175Nada Zupan12 International Human Resource Management 191Hedley Malloch13 Employment Relations in a Global Networked Economy 211Sandra Jones14 Human Resources Management Practices within Japanese Companies 227Peter FirkolaDIMENSION 5: MARKETINGAND SALES15 Doing Business in Western Europe 243Simon A. Mercado16 Doing Business in NAFTA 265Coral R. Snodgrass17 Direct Marketing A Global Perspective 277Tim Lyons18 Retail Merchandising and Sales Promotions 289Mayo de Juan Vigaray and Beyza Gltekin 19 Services Marketing: An Overview and Relational Approach of the B2B Setting 307Ruben Chumpitaz and Nicholas G. PaparoidamisDIMENSION 6: COST MANAGEMENT20 Strategic Cost Management 325Roby B. Sawyers21 Strategic Management of Not-for-Profit Organizations 337Steve MolloyDIMENSION 7: INNOVATION AND QUALITY22 The Quality Management Situation An Introduction 353Kevin LaframboiseContentsvii23 Technology and Innovation Management 369David J. Newlands24 Managing Knowledge Strategically 397Sandra Jones 25 Tacit Knowledge and Implicit Learning 411Keith DawesDIMENSION 8: BUSINESS TRANSFORMATION26 Service Operations Management 431Erkan Bayraktar27 International Transportation, Shipping and Logistics 451Phil Scott28 Supplier Development 471David J. Newlands29 International Entrepreneurship: Developing Cross-cultural Entrepreneurial Competence 519Olga Muzychenko30 Change Management Realizing the Transformation 535David J. Newlands31 International Business Training using a Supply Chain Game 557David J. NewlandsIndex 569This page has been left blank intentionallyList of Figures0.1 The eight dimensions of international management xxiv 1.1 Typical evolution of multinational corporation 11 2.1 The relationship of change forces to organizational actions 21 2.2 Environmental forces and strategic reaction 23 2.3 Strategic commitment options available to companies 24 2.4 The evolution of RTAs 19482006 27 3.1 A decision-making diagram 36 3.2 A stakeholder map 38 3.3 A sustainability diagram 39 4.1 A conceptual framework to analyse inter-firm collaboration in industrial markets 57 4.2 Contextual factors framework 60 5.1 Dual concerns model 73 5.2 Used textbook negotiation (a) 77 5.3 Used textbook negotiation (b) 77 5.4 Used textbook negotiation (c) 78 6.1 The increase in CO2 emissions from 1751 to 2003 93 6.2 Air pollution in Hong Kong observed in February 2008 98 6.3 Aeroplane condensation trails across the English Channel 99 6.4 The cycle of acidic compounds and acid rain types 101 8.1 Organizational tasks 136 8.2 Logistics hub and spoke 137 8.3 International Trade INCO terms 139 8.4 Modified Kraljic portfolio 144 10.1 Total costs of e-returns, 19992003 166 10.2 Value recovery activities 167 11.1 Model of high performance 177 11.2 Types of employment relationships 178 11.3 Main HRM issues in gaining competitive advantage through people 179 11.4 HRM approaches matrix 182 11.5 HR strategy formulation 185 13.1 Industrial relations model 212 13.2 Human resource model 213 13.3 Mutual gains/partnership model 214 13.4 Network framework 215 17.1 The impact of the global environment on direct marketing company 280 20.1 The value chain 328 20.2 The cost and process dimensions of activity-based costing 331 20.3 The balanced scorecard approach to performance measurement 333 20.4 Contemporary view of the costs of quality 335 21.1 Competitive forces in industry 340 22.1 Supply chain process 359x22.2 Process management 360 22.3 Cause and effect diagram 363 22.4 Pareto chart 364 22.5 Scatter diagram 364 23.1 Key performance metric improvement over time satisfaction, success and failure adapted 374 23.2 Greenfield s sequential curvilinear performance improvement model 375 23.3 Copying designs 377 23.4 Design leadership 378 23.5 Traditional product development 381 23.6 Concurrent engineering 382 23.7 Theoretical product life cycle 387 23.8 Model T product lif