Company LOGOStrategy PlanningTraining Department Mydin Mohammed Holding Berhad资资料PPT中国PPT资资源网www.1ppt.com收集提供,版权归权归 原作者所有Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation TimelineVision: Definition A mental picture of what the organization should look like in the future New Definition of Mission To assist in increasing the effectiveness and efficiency of all individuals in Mydin Mohamed Holdings Bhd. Our measures of success is based on the improvement of job behaviors, job performance, problem solved, cost savings to organization, product quantity, product quality, lower absenteeism, lower turnover and customer satisfaction of the training we provide,Objective Transform organization to achieve performance effectiveness Create a joyful and meaningful workplace. Old Definition of Mission To provide all types of training support services to all employees Our measures of success is based on Hours of training Persons trained Classes delivered Media Produced Instructional objectives accomplished Course catalogsTransformationTraditional TrainingPerformance Driven(refer to HPI Model)Comparison Sample Mission statement Measures of success Origin of performance problems Audience served Relationship with organizational goals Perception of others Staff skills required Potential survival in difficult timesRolesPast TrainerFuture: Facilitator (Process control) Consultant (Provide answer) Trainer (Skills, attitudes, knowledge)Skills Required Consulting Needs assessment Needs analysis Data collection System Design Long range planning Cost-benefit planning Evaluation Research Learning Facilitation TrainingTraining skills Delivering Training Creating lesson plans Media Production Department Budgeting Course Scheduling Coordinating events Developing survey, questionnaires Manage external vendors or trainersOld Relationship with Organization Support function Cost center Little relationship exists between dept activities and organizational goalsNew Relationships Proactive Function Profit Center Documented savings related to waste, turnover, defects, and downtime A high relationship exists with organizational goalsTraditional Training Function Indirect link to organizational bottom line Lack of management support No relation to other organizational Initiative Lack of respect and credibilityStrategic DirectionLearning Organization that encompasses: Improving organizational learning capabilities Facilitating organization development or reengineering Building team based workforce to enhance productivity Cultivating world class customer care Upgrading operational excellence Building, expanding and manage knowledgeCompany LOGOImproving organizational learning capabilitiesOrganizational Learning Focus on training and learning Training and learning must be fun, practical and interactive Exploring new ways of training and learning methods such as Multisensory, NLP, Visual/Music/Multimedia, Dialogue, Facilitative and etcLearning Widening learning channels such as accessing to internet, resource library, audio visual Hold in house seminar, conference and workshop to improve convergence and divergence of knowledge Encourage Team Learning (training department)Prioritize Training CourseFocus on the foundation for first year Customer Care Retail Training Housekeeping Merchandizing Display English Supervisor Development Team Development HR competency trainingWhat we do now Conduct fundamental training Setting up team learning Applying facilitative and multi-sensory trainingWhat can we do further? Exploring latest training methodology Widening learning opportunities such as Certificate Program Company LOGOFacilitating organization development or reengineeringOrganization Development/Reengineering Function as Process facilitator Using various facilitator tools such as HPE: Performance FishBone 5 Why Flow Chart Run Chart Needed for fundamental change due to outdated organization system (;policies, roles and responsibilities etc)What are we doing now? Renovation mental rehearsal Nesan/Laurence Store clearance Nesan/Laurence Price Change - Laurence Energy level of Cashier Guna/Zaidi/Laurence Motivational level of employees Collecting problems facing by employees through customer service training- Trg DeptJMI: Our first client of Consultancy Conduct field study and consulting on JMI from 15th Sept onward (45 days) Informed Zaidi, the branch manager of JMI.Areas to look into: Redesigning jobs or work tasks Improving information flow Improving feedback to performer Improving OJT (on job or off job training) Using structure practice (OA2) Improving tools and equipment Using job or performance aids Improving reward systemsWhat can we do further?