旅游饭店职业英语初 级 2008Unit One Concierge礼 宾 服 务Lesson 1,2Lesson 1Welcome to Our Hotel欢迎来到我们酒店Key Words：n welcome 欢迎n doorman 门 童n luggage 行 李n very 非常n glad 高兴的n problem 问题n follow 跟随n听课文录音Talking to the Guest情 景 会 话ONEDoorman: D Guest: GD: Good morning, Sir.Welcome to our hotel. G: Good morning. D: Im the doorman. Let me help you with your luggage. G: Thank you. TWODoorman: D Guest: GD: Good afternoon, Madam.Very glad to have you here. G: Good afternoon. Can you help me with my luggage? D: No problem, Madam.The Reception Desk is over there. Follow me, please. G: Ok.Notes：nHelpwith是连用结构, “帮助某人做某事”Example: Let me help you with your work.我来帮您做这项工作.nIm glad to do sth. 我很高兴做某事.Example: Im very glad to have you here.Very glad to have you here. (省略说法)n当客人提出要求时,员工一般使用No problem,sure,certainly回答,让客人感觉到酒店服务的热情周到.Your Turn to Try NownListen to the words and repeat:case 箱子baggage 行李carry-on 手提行李箱shoulder bag 挎包suitcase 衣箱，手提箱belongings 物品，财产article 物品wallet 钱包handbag 手提包backpack 背包n Listen to the sentences, repeat and translate:Ill take care of your luggage.Youve got three pieces of baggage. Is that right, Sir?May I put your suitcase here?Would you mind my putting your baggage here?Shall I show you to your room?nListen and complete the dialogues:D: Good morning, Madam. .G: Good morning.D: Im the doorman. .G: Thank you.2. D: Good evening, Mr. Taylor. Nice to see you again.G: Good evening.D: and show you to the Reception Desk.G: Thank you.Lesson 2May I show You to Your Room我可以带您去您的房间吗Key Words：n bellboyn shown pleasuren madamn helpn put n liftn行李员n带领；出示n愉快n女士，夫人n帮助n放n电梯Talking to the Guest情 景 会 话ONEBellboy: B Guest: GB: Good morning, Sir.Welcome to our hotel. G: Good morning. B: May I show you to your room now? G: All right. Thank you. B: My pleasure. TWOBellboy: B Guest: GB: Good afternoon, Madam. G: Good afternoon. B: Im a bellboy here. Let me helpyou with your luggage. G: Thank you.B: Its my pleasure. The lift is over there. Follow me, please. G: Ok. B: Here is your room. May I put your luggage here? G: Please do.Notes：nshow sb. to.带某人去某地.Example: He will show you to the business center.他会带您去商务中心.nMy pleasure. 回应别人致谢时的用语,类似的表 达有:-Its my pleasure. / Youre welcome./Not at all.Notes： nThe lift is over there. Follow me, please.饭店行李员在送客人到房间时,一般走在客人前面, 在进出电梯时,让客人走在前面.进电梯时应说“You go first”,出电梯时应说 “After you”.nMay I 是饭店员工常用的句型,用于征 求客人的意见. Example:May/Could I see your passport?Your Turn to Try NownListen to the words and repeat:comb 梳子razor 剃须刀soap 肥皂ashtray 烟灰缸wardrobe 衣柜television 电视机mirror 镜子plug 插头air-conditioner 空调cup 杯子n Listen to the sentences, repeat and translate:This way, please.May I have your key, please?How do you like our hotel?Let me show you to your room, please.Here is some toilet paper.nListen and complete the dialogues: B: Good afternoon, Sir. G: Good afternoon.B: .G: Here is my room number card. Its room 2045.B: , Mr. Green.G: Thank you very much.B: .2. B: . I hope you like it. G: It looks .B: the bathroom.G: .B: Is I can do ?G: No, thank you.B: your stay here.