Anticipate, sense, and respondConnected government and the Internet of ThingsA GovLab report in the Deloitte Future of Government seriesMax Meyers is a GovLab Fellow and senior consultant in Deloitte Consulting LLPs Human Capital practice, where he focuses on workforce strategyhelping clients navigate emerging trends and harness the talent they need to do so. Before joining Deloitte, he taught high school, and his per- sonal experience shapes his interest in bringing creative problem-solving approaches to bear on public sector challenges. You can reach him on Twitter at TheMaxMeyers and by email at mmey- ersdeloitte.com.Claire Niech is a GovLab Fellow and senior consultant in Deloitte Consulting LLPs Strategy by connecting these devices and environ- ments, we can under- stand more about their use, the world, and ourselvesoften in real time. As morecomplex and mature systems take advantage of this connectivity to tap into new capabili- ties, organizations must think about how these technologies combine to create value in new and different ways. Many current IoT applications, however, simply enhance existing products and pro- cesses rather than rethinking them, creating limited value. Just as the first televised newsshows featured an anchor reading the events of the day from a typed paper in his handtreat- ing television as “radio with pictures”early IoT applications have considered only how these devices can improve current perfor- mance. Ultimately, the IoT represents a new way of working, whereas Kevin Ashton, whocoined “Internet of Things,” describes machines and other devices supplant humans as the primary means of collecting, process- ing, and interpreting information.4 This breaks many of the constraints that have traditionally defined fundamental busi- ness processesfrom timing to availability of informationand asks organizations to think differentlyabout how they create value. Doing so may require a fresh approach to information collection and analysisnot simply “Big Data 2.0.” Today, only 8 percent of companies are capturing and analyzing IoT data in a timely way, and 86 percent say that faster and more flexible analytics would increase the value of their IoT investments.5 The current model of mass collection andJust as the first news shows treated television as “radio with pictures,” many early IoT applications have considered only how these devices can improve current performance.Connected government and the Internet of Things3exploratory analysis is likely unsustainable; instead of collecting all possible information for future analysis, we need to streamline information collection and develop focused rules to make insights actionable now . As Steven Fritzinger, public sector alliance man- ager for NetApp data management, explains, “Once sensors and networks are cheap, the temptation is going to be to put them every- where . . . but it is going to be much more important to think about the problem.”6 The CheckLightSports Impact Indicator developed by hardware start- up MC10 provides an example of how tightly focused data collection can create insights and change behaviors. MC10 worked to develop abetter way to test whether an athlete may have taken a dangerous hit to the headand make it easier for coaches to decide whether to pull athletes off the field to check for concussions. CheckLight uses an accelerometer and gyro- scope worn on an athletes head to collect a few basic data points, and then uses algorithms to detect and determine an impacts severity. The results are shown through a light at thebase of the athletes head. A moderate impact triggers a yellow light; a severe impact triggers a red light. When tested with a football team in which coaches would bench players sustain- ing a red-light impact, MC10 found that the disincentive of sitting out plays changed athlete behavior: Players improved their tackling form, and head impacts decreased over the course of the season.7 Organizations have the same opportunity to improve outcomes using technologies that pro- vide immediate feed-back and drive better decision makingbut doing so can require that they orchestrate a complex system of sensors, processors, and actuators. The Information Value Loop (see sidebar, “The InformationValue Loopan overview”) offers a blue- print for how the technologies at play in the IoT fit together to generate value. The value loop shifts the focus from what we connect to what we enable, accelerating the relation- ship between data and actionand enabling governments to more efficiently and effectively drive public value.A fresh approach to information collection and analysisnot simply “Big Data 2.0.”Anticipate, sense, and respond4Graphic: Deloitte University Press | DUPress.comTECHNOLOGIES STAGES VALUE DRIVERS AGGREGATEANALYZECOMMUNICATECREATENetworkStandardsSensorsAugmented intell