CHAPTER 1Managers & Managers & ManagementManagement*1天马行空官方博客： http:/t.qq.com/tmxk_docin ； QQ:1318241189；QQ群： 175569632Learning Objectives (1)nDifferentiate managers from operatives nDefine management nDistinguish between effectiveness and efficiency nDescribe the four basic management functionsDate2天马行空官方博客： http:/t.qq.com/tmxk_docin ； QQ:1318241189；QQ群： 175569632LearningObjectives (2)nIdentify the roles performed by managers nDescribe the skills managers need nExplain whether or not the managers job is generic nExplain the value of studying managementDate3天马行空官方博客： http:/t.qq.com/tmxk_docin ； QQ:1318241189；QQ群： 175569632Characteristics of OrganizationsDistinct PurposeSystematic StructurePeopleFigure 1-1Date4天马行空官方博客： http:/t.qq.com/tmxk_docin ； QQ:1318241189；QQ群： 175569632Organizational LevelsTop Manager s Middle ManagersFirst Line ManagersOperativesFigure 1-2Date5天马行空官方博客： http:/t.qq.com/tmxk_docin ； QQ:1318241189；QQ群： 175569632Management Seeks Efficiency & EffectivenessMeans=EfficiencyEnds=Effectiveness High wasteHigh attainmentLow wasteLow attainment Objective: Low wasteObjective: High attainmentResource UsageGoal attainmentFigure 1-3Date6天马行空官方博客： http:/t.qq.com/tmxk_docin ； QQ:1318241189；QQ群： 175569632Management FunctionsPlanning Organizing Leading ControllingDefining goals, estab- lishing strategy, and developing subplans to coordinate activitiesDetermining what needs to be done, how it will be done, and who is to do itDirecting and moti- vating all involved parties and resolving conflictsMonitoring activities to ensure that they are accomplished as plannedAchieving the organizations stated purposeDate7天马行空官方博客： http:/t.qq.com/tmxk_docin ； QQ:1318241189；QQ群： 175569632The Roles Managers Play (H. Mintzbergs study)nInterpersonal roles-to host receptions, take clients to dinner,meet with business prospects and partners,form alliances,and conduct hiring,etc.- the richest source of information for managers.nInformational roles-to gather, analyze, store and disseminate many kinds of information.nDecisional roles-to be charged with responsibility of making decision under circumstances of high ambiguity and with inadequate information.The former two roles will help.Date8天马行空官方博客： http:/t.qq.com/tmxk_docin ； QQ:1318241189；QQ群： 175569632Interpersonal RolesnFigurehead role-to perform ceremonial duties,deal with mails.nLeader role-formal authority, leadership style,personal charisma.nLiaison role-to establish and maintain contacts outside of the vertical chain of command.Date9天马行空官方博客： http:/t.qq.com/tmxk_docin ； QQ:1318241189；QQ群： 175569632Informational RolesnMonitor-to scan the environment for information, talk with liaison contacts and subordinates,receive unsolicited information,most in verbal form such as gossip,hearsay.nDisseminator-to pass privileged information directly to subordinates.nSpokesperson-to send information to people outside of their organizations,often being asked to deal with news media,providing both factual and opinion-based responses,with both potential risks and reward.Date10天马行空官方博客： http:/t.qq.com/tmxk_docin ； QQ:1318241189；QQ群： 175569632Decisional RolesnEntrepreneur-to seek to improve their business,adapt to changing market conditions,and react to opportunities and initiate change.nCrisis handler-involuntarily to react to deteriorating conditions.nResource allocator-to decide who gets what,how much,when and why.nNegotiator-to negotiate over budget allocation,labor and collective bargaining agreements(boss and labors),and other formal dispute resolution. Date11天马行空官方博客： http:/t.qq.com/tmxk_docin ； QQ:1318241189；QQ群： 175569632Skills Needed at Different Management LevelsTop ManagementMiddle ManagementLower-level Management Conceptual skillsHuman skillsTechnical skillsDate12天马行空官方博客： http:/t.qq.com/tmxk_docin ； QQ:1318241189；QQ群： 175569632Distribution of Time per Function by Organizational LevelDate13天马行空官方博客： http:/t.qq.com/tmxk_docin ； QQ:1318241189；QQ群： 175569632Importance of Managerial Roles in Small and Large FirmsRoles played by managers in small firmsRoles played by managers in large firmsImportance of roles SpokespersonEntrepreneur Figurehead LeaderDisseminatorEntrepreneurLiaison Monitor Disturbance handler NegotiatorResource allocatorHighModerateLowDate14天马行空官方博客： http:/t.qq.com/tmxk_docin ； QQ:1318241189；QQ群： 175569632Development of Major Management TheoriesDevelopment of Management TheoriesHistorical Background preclassical contributionsThe Early Years classical theoristsThe Early Years human resources approachThe Early Years quantitative approachRecent Years integrative approachesScientific managementGeneral administrative theoristsEarly advocatesHawthorne studiesHuman relations movementBehavioral science theoristsOperations researchManagement scienceProcessSystemsContingencyDate15天马行空官方博客： http:/t.qq.com/tmxk_doc