演示与沟通技巧CONTENTS 内容F Programme纲领F Introduction介绍F Communication 沟通F Presentation演示PROGRAMMEa two day interactive course 纲领一个为期二日的参与的课程Objectives 目标：FUnderstand the elements of clear communication了解在清晰的沟通中有关的因素FDevelop different strategies for communicating with different types of people用不同的策略与不同类型的人作沟通F Create interesting and attention getting presentations创造一种使人感兴趣和令人注目的方式F Overcome fear and create right atmosphere克服害怕和制造正确的气氛F Relate to the audience and get their conviction紧密联系听众和取得他们的信任F Inspire their audiences to take action感激听众们采取参与的行动Day 1 0900 to 1715 hours 第一日 0900 至 1715 Course Introduction 课程介绍0900 principles of communication 沟通的原理0930 reality and perception 真实和领会1045 types of communication 沟通和种类1130 communication strategies 沟通策略1200Lunch 午餐1230 Presentation - 1 展示11330 Presentation - 2 展示21545 Summary 摘要 1700Day 2 0900 to 1700 hours 第一日 0900 至 1700 Presentation - 3 展示30900Lunch 午餐1230 Presentation - 4 展示41330 Review and close 回顾与总结1700There will be short breaks at mid-mornings and mid-afternoons在早上和下午会期间会有短暂休息INTRODUCTION 介绍 We spend almost all our lives communicating with and relating to others. A few people are naturally good communicators but mostof us have to acquire and develop those skills. It requires extensivepractice to become a good speaker and influence others.我们生活的大部分时间都耗费在与其他人的沟通上，某些人天生就有好的沟通能力，但大多数的人要去学得和建立那些技巧，这需要多方面的练习才能成为一个好的演说家和具有影响力的领导。 Many good ideas were never implemented because no one ever heard about them. Similarly, many good people have been overlooked during their careers because no one else knew about their ideas. Theirability to communicate ideas is important within business and can make a big difference and improvement to everyones lives. 有很多好主意而从来不会实施的原因，是没有人听取意见 ；很多人在他们的事业上被忽视的原因，同样也是无人知道他们的 意见。沟通技能在商业上是十分重要的，它能使一个人出类拔粹和改善每一个人的生活。INTRODUCTION 介绍 Among the Captains of Industry and world leaders not all have had the benefits of extensive formal education and yet they have risen tothe top e.g., Richard Branson(Virgin). Every leader must be able to communication well and get others to see their dreams and share theirgoals. Effective communication is powerful. 在著名企业的领导者和国际领导人之中，不是所有的人都经过正统的教育而受益，现在他们得以升至最高权位，例如理查德布莱森（维珍），每一个领导人要有良好沟通能力才能使得他人去了解他们的梦想和分享他们的目的。INTRODUCTION 介绍 This course is designed to emphasize the principles, illustrate the toolsand techniques and provide opportunity to practice the methods outlined. It addresses 慺ear?and shows how to overcome anxiety andbecome a better speaker. It is your chance to join in and through participation, improve your skills when talking to large audiences.这个课程是设计用来研究出那些原则，例证，工具和科技及提供机会去练习所讲述的方法。它说服忧虑和呈示如何去克服焦虑及成为一个好的演说家，它给你一个好机会，使你来参加和通过参与，改善你的技巧，在与大群观众面前讲话时不怯场。INTRODUCTION 介绍COMMUNICATION 沟通Dale Carnegie called the art of communicating 搕he fundamental expression of human personality.?Author Stephen Covey calls it 搕he most important skill in life.戴尔卡内基称交流艺术为“个人性格的基本表达”。 史蒂芬科维称之为“生活中最重要的技巧”。 Poor internal communications and poor external communications, handicap growth the developing of people, and the positive evolution of a quality or continuous improvement process.内外交流的不畅对组织的成长，个人的发展，质量的改 进和连续的进步产生了很大的影响。BARRIERS To COMMUNICATION 沟通障碍F Not being fully aware of our own assumptions, viewpoints, feelingsand constructs.不完全清楚自己的设想、观点、感情和意图。 F Not being fully aware of the assumptions, viewpoints, feelings andconstructs of those with whom we seek to communicate. 不完全了解交流对象的设想、观点、感情和意图。 F Not bringing into harmony the above.未能成功地协调双方的设想、观点、感情和意图。F Lack of productive person-to-person contacts.缺乏有效的人与人之间的接触。 F Lack of a climate in which people feel to speak up and offer suggestion and ideas.未能制造轻松的气氛，使双方能自由地发表自己的观点和意见。 F Failure to listen carefully to what others have to say before offeringcomments or suggestions在加以评价和提出建议之前没有仔细听取对方的意见。BARRIERS To COMMUNICATION 沟通障碍BARRIERS To COMMUNICATION 沟通障碍F Failure to listen to the emotional content of what others are saying没有领会对方谈话中的感情因素。 F Lack of mutual trusts, respect and confidence.缺乏相互信赖和尊重，缺乏信任感。 F Writing or speaking above the comprehension of the people withwhom we are communicating.书面和口头交流超出了对方的理解力。 Failure to evaluate the effectiveness of our communications.对交流的有效性缺乏正确的评价。Failure to involve associates in creative type conferences and motive them contribute their ideas. 没有刺激同伴发挥其创造力，没有鼓励他们发表自己的意见。BARRIERS To COMMUNICATION 沟通障碍SOME COMMON MISTAKES IN COMMUNICATION 交流中常见的错误 We talk too much and listen too little.说得太多，听得太少。（夸夸其谈）We fail to listen empathetically.没有投入地听取对方意见。（设身处地）We are unaware of such non-verbal communication as facial expressions, mannerism, and the like.未能捕捉到面部表情、眼神等非语言交流信息。（过于自信）SOME COMMON MISTAKES IN COMMUNICATION 交流中常见的错误We assume the rest problem is one thing, when it may be something quite difference. 自以为了解真正的问题，实际不然。(刚愎自用）We do not recognize the importance of the communication process.没有认识到交流的重要性。（强权管理）We make the mistake