MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.1六西格玛简介2010年6月28日MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.2 什么是六西格玛管理？ 六西格玛管理的特点？ 六西格玛在业界和在摩托罗拉 六西格玛案例分享今天的话题今天的话题MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.3究竟什么是六西格玛管理？你的企业是否比竞争对手有足够的竞争优势？-今天的竞争环境太恶劣了你的企业是否比竞争对手能更好的满足客户需求？-客户要求越来越高企业之间如何衡量实力和市场表现的差异？- 优秀的企业怎么衡量其“好”？六西格玛是衡量企业绩效的标准、方法论和管六西格玛是衡量企业绩效的标准、方法论和管 理体系理体系 它把企业它把企业内部管理内部管理和和客户客户联系联系了起来去衡量了起来去衡量 它不仅是一个质量概念它不仅是一个质量概念 它全方位管理质量、速度、成本指标它全方位管理质量、速度、成本指标MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.4总体上说，六西格玛有三个层面上的含义 它是考量企业运营水平在满足客户上的指标，六西格玛标准 几乎完美地使客户满意，同时企业战略从短期和长期角度与 客户需求和市场保持统一。 它是企业持续改进的方法论。在发现问题、分析问题和解决 问题上，它形成了多个不同的套路和模型。 它是在以上基础上的管理体系，这种管理体系不仅有流程， 更有全新的人员结构和集大成的技术、管理工具包。MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.5管理系统管理系统方法论方法论认识层级业务影响指标指标六西格玛的三个层级的含义是衡量企业满足客户水平的 指标体系，它反映了企业竞 争力水平，六西格玛意味着 每一百万个出错机会中只有 3.4个缺陷的企业表现 为企业组织所面临的不同 情况提供了不同模型的发 现问题、分析问题和解决 问题的方式 企业组织的各项资源（人 、财、物）的整合配置系 统，企业变革战略部署和 战术实施的体系MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.6六西格玛第一层面的含义：指标针对顾客的期望，衡量企业目前的绩效表现的水平MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.7每年至少54,000次用药错误处 方 。每周每电视频道出现27分钟的 播出故障时间。 每天奥黑尔国际机场发生五次 过短或过长着陆。 二十五年才有一次用药错误 处方。 每周每电视频道出现2秒钟的 播出故障时间。 全美国所有机场十年才发生 一次过短或过长着陆。 六西格玛品质等于三西格玛 品质等于六西格玛好比什么 . . .MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.8为什么需要六西格玛 ?MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.9不良质量成本质量%销售收入销售收入35%6 Sigma销售收入2540%3 Sigma为什么需要六西格玛？MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.10Y = f (X)您无法依赖质检来保证产品质量。6-Sigma带来管理模式的改变您必须从初始设计开始到最终产品的交付自始至终地控制质量为什么需要六西格玛？MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.11当六西格玛变成了管理体系，其意 义远超过了数学指标的含义！我们 只是借用了这个名称。MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.12六西格玛第二个层面的含义：方法论企业在持续改进中究竟有哪几大类重要的问题？如何发现问题、分析问题和解决问题MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.13经典的六西格玛方法论模型： DMAIC/DMADV MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. Six Sigma is a registered trademark and service mark of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2005.14六西格玛第三个层面的含义：管理体系涉及企业如何制定六西格玛战略和战术，解决如何把企业内部 流程和外部顾客的要求联系起来的问题，解决人员和物资资源 配置的问题，解决技术和管理结构的问题MOTOROLA