Name of ProjectDated: _ / _ / _Candidate Name:DefineIdentify/Validate Business Improvement OpportunitiesDevelop Project Team CharterMap and Understand Current ProcessDefine Customer RequirementsDefineBusiness Scorecard/Tree Diagram Analysis Finance Estimation ToolsKano Analysis VOC to CCR translationProject Charter Milestones and Gantt Chart Project Risk and Stakeholder AssessmentSIPOC VSM Conduct Value Analysis and Identify Quick WinsValue Analysis FDPM Quick Win AnalysisStrategies & ObjectivesCurrent-Year InitiativesBusiness ProcessesStrategic DirectionPerformance MeasurementCustomer & MarketsInternal BusinessLearning & GrowthFinancialMetricMetricMetricMetricGoalStretchMission:GoalStretchGoalStretchGoalStretchVision:Strategic Objectives:Business ScorecardIdentify/Validate Business Improvement OpportunitiesBusiness OpportunityIdentify/Validate Business Improvement OpportunitiesFinancial EstimationProject NameCandidates Financial EstimatesFinancial EstimatesEstimates ($)Comments on EstimatesDirect savingsIncreased revenues (Mgmt. Fee) Reduced costsWorking capital changesInvestment/ loan changesCost avoidance TotalNon-Financial EstimatesHard Margin Savings - Topline Improvement, Increase revenues Hard Cost Savings Cost reduction, Direct Savings Soft Savings (not included towards the $100K net savings hurdle) Capital Savings cash flow and capital investment Cost Avoidance Savings (not included towards the $100K net savings hurdle) Longer Term SavingsIdentify/Validate Business Improvement OpportunitiesDefine Customer RequirementsBasic Quality Features or requirements that do not lead to satisfaction when fulfilled, but cause dissatisfaction when not fulfilled. Often referred to as “fitness to standard.”Performance Quality Features or requirements that result in increased satisfaction the more they are fulfilled. Often referred to as “linear satisfiers.”Delighting Quality Unexpected features or requirements that greatly satisfy or excite customers when present, but experience no dissatisfaction if not present.Indifferent Quality Features that neither satisfy or dissatisfy regardless of whether they are present or not.Reverse Quality Requirements that result in dissatisfaction when fulfilled or in satisfaction when not fulfilled. (Often indicates a problem with the question design)SatisfactionPerformance SatisfiersDelighterDissatisfactionBasicAbsentFully FunctionalKano Analysis (If required)Critical to Quality and Critical to Process Chart Critical to QualityCritical customer requirementCustomer issuesVoice of customer Voice of businessBusiness issuesCritical business requirementCritical for processes Remark 1. Voice of customer and voice of business to be prioritized to those which are related to project objective 2. Use VOB or VOC or both depending on the project objectivesDefine Customer RequirementsTeam CharterProject TitleBusiness CaseOpportunity Statement PainImpact of pain in Rs. (or soft)Sigma LevelGoal statement Project scope Metric Current levelGoal / TargetTarget date Process under improvement:Starts withEnds with Project plan Team Selection PhaseStart EndRemarks DefineChampion: MeasureGB / BB Analyze Member Improve Member Control Member Member Develop Project Team CharterSuccess Probability:High=16 -18 Medium= 13-15Low = 1 -12* Any factor less than “2” creates a riskProject is capable of completion within 6 months9Management is willing to commit serious resources to solutions8Several team members are top talent and innovative thinkers7Right vertical & horizontal team members are available6A significant ROI expectation has been established5There is a clear and measurable goal4There are sufficient reasons for change3Key stakeholders are willing to try new solutions2Project is a strategic priority, aligned with a Big Y1No 0Partial 1Yes 2Success Predictors#* Any factor less than “2” creates a riskProject is capable of completion within 3-6 months9Management is willing to commit serious resources to Project development solutions8Several team members are top talents and innovative thinkers7Right vertical & horizontal team members are available6A significant ROI expectation has been established5There is a clear and measurable goal4There are sufficient reasons for product development3Key stakeholders are willing to try new design approaches2Project is a strategic priority, aligned with a Big Y1No 0Partial 1Yes 2Success Predictors#Project Risk AssessmentDevelop Project Team CharterKey Six Sigma Project Organization MembersWeakMed.StrongSponsor Executive with resource & authority to make it happenChampion/Process Owner -Manager responsible for processFunctional process experts representatives who touch different areas of the process (vertical & horizontal) Assumption Busters, Creative Thinkers, Devils Advocate Key Customers & Suppliers (ad hoc)Six Sigma Resource (BB/GB)Key Executives/Manager